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Retail Investigator Jobs (NOW HIRING)

Morgan & Morgan, P.A.

Investigator

Orlando, FL · On-site

Conduct comprehensive research on manufacturers, distributors, and retailers involved in defective ... Prepare detailed investigative reports and case development summaries for attorney review Witness ...

Flagstar Bank

Fraud Investigator

Troy, NY

... Retail, Private Banking, and digital channels. Using a risk-based approach, the investigator evaluates loss situations, identifies fraud schemes, determines root causes, and coordinates recovery ...

Flagstar Bank

Fraud Investigator

New York, NY

... Retail, Private Banking, and digital channels. Using a risk-based approach, the investigator evaluates loss situations, identifies fraud schemes, determines root causes, and coordinates recovery ...

Food and Nutrition Service

Investigator

Los Angeles, CA · On-site +1

$112K - $161K/yr

Summary This position is located in the Office of Retailer Operations and Compliance. This position serves as a Case Manager Investigator in the Federal Nutrition Assistance Program of the Food and ...

KOHLS

Operations Center Investigator

Menomonee Falls, WI

$22.25 - $28.50/hr

About the Role As Operations Center Investigator, you will be the primary contact for store and ... Work with the Organized Retail Crime (ORC) team to supplement case building of internal and ...

New

Morgan & Morgan, P.A.

Investigator

Orlando, FL

Conduct comprehensive research on manufacturers, distributors, and retailers involved in defective ... Prepare detailed investigative reports and case development summaries for attorney review Witness ...

Saks Global

Asset Protection Investigator

Austin, TX

$22.61 - $28.26/hr

Saks Global Saks Global is the largest multi-brand luxury retailer in the world, comprising Saks ... Asset Protection Investigator As an Asset Protection Investigator, you will work as a member of our ...

Centier

Fraud Investigator

Merrillville, IN

Works closely with Deposit and Retail Operations on loss prevention, fraud and security investigations to investigate and deter fraud against the Bank. This role requires the ability to conduct in ...

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All JobsRetail Investigator Jobs

Retail Investigator information

See salary details

$32K

$75.3K

$131K

How much do retail investigator jobs pay per year?

As of Jun 14, 2026, the average yearly pay for retail investigator in the United States is $75,325.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $98,500.00 per year, depending on experience, location, and employer.

What careers are in investigative?

Investigative careers include roles such as retail investigators, private investigators, law enforcement officers, and fraud examiners. These jobs typically require strong analytical skills, attention to detail, and sometimes specialized training or certifications. They often involve gathering evidence, conducting interviews, and working in environments that require discretion and integrity.

How to get a job as an investigator?

To become a retail investigator, candidates typically need a high school diploma or equivalent, with some roles preferring prior experience in security or law enforcement. Relevant skills include attention to detail, surveillance techniques, and knowledge of retail operations. Certifications in security or investigations can enhance job prospects, and employers often require background checks and the ability to work flexible hours.

Is being a PI a stressful job?

A retail investigator's job can be stressful due to the need for attention to detail, confrontation with shoplifters or dishonest employees, and the requirement to follow strict protocols. The role often involves irregular hours and the need for vigilance, which can contribute to job-related stress. Proper training and experience can help manage these pressures effectively.

What is the highest paid investigator?

The highest paid investigators are often federal agents, such as FBI Special Agents or DEA Investigators, who can earn salaries exceeding $100,000 annually, especially with experience and specialized skills. Retail investigators typically earn less, with top earners making around $70,000 to $90,000 per year depending on location and employer.

What is the difference between Retail Investigator vs Loss Prevention Officer?

AspectRetail InvestigatorLoss Prevention Officer
CredentialsMay require a high school diploma or equivalent; certifications like Certified Fraud Examiner (CFE) are a plusSimilar credentials; often holds certifications such as LPC (Loss Prevention Certified)
Work EnvironmentOffice settings, retail stores, surveillance roomsRetail stores, warehouses, security environments
Employer & IndustryRetail chains, department stores, supermarketsRetail companies, security firms, warehouses
Primary FocusInvestigating theft, fraud, and policy violationsPreventing theft, apprehending shoplifters, maintaining security

Both Retail Investigators and Loss Prevention Officers work in retail environments to combat theft and fraud. While Retail Investigators focus more on conducting detailed investigations and gathering evidence, Loss Prevention Officers primarily focus on preventing theft and apprehending suspects. Their roles often overlap, but their specific duties and focus areas differ slightly.

More about Retail Investigator jobs
What cities are hiring for Retail Investigator jobs? Cities with the most Retail Investigator job openings:
What states have the most Retail Investigator jobs? States with the most job openings for Retail Investigator jobs include:
What job categories do people searching Retail Investigator jobs look for? The top searched job categories for Retail Investigator jobs are:
Retail Investigator jobs near you
Infographic showing various Retail Investigator job openings in the United States as of June 2026, with employment types broken down into 75% Full Time, and 25% Part Time. Highlights an 100% In-person job distribution, with an average salary of $75,325 per year, or $36.2 per hour.
Investigator

Investigator

Morgan & Morgan, P.A.

Orlando, FL • On-site

Full-time

Medical, Dental, Retirement, PTO

Posted 17 days ago

Morgan & Morgan rating

6.7

Company rating: 6.7 out of 10

Based on 49 frontline employees who took The Breakroom Quiz

15th of 17 rated law firms

Job description

At Morgan & Morgan, the work we do matters. For millions of Americans, we're their last line of defense against insurance companies, large corporations or defective goods. From attorneys in all 50 states, to client support staff, creative marketing to operations teams, every member of our firm has a key role to play in the winning fight for consumer rights. Our over 6,000 employees are all united by one mission: For the People.
PRODUCT LIABILITY INVESTIGATOR: ORLANDO, FL.
About Morgan & Morgan
Morgan & Morgan is one of the nation's largest and most recognized plaintiffs' law firms, with over 6,000 employees and attorneys licensed in all 50 states. Founded on the principle of fighting "For the People," the firm has recovered more than $30 billion for clients facing insurance companies, large corporations, and defective products. Our investigators are a critical part of the team that makes those wins possible.
Position Summary
We are seeking a driven and detail-oriented Product Liability Investigator to investigate defective products, manage and preserve evidence, and assist attorneys in complex civil litigation. In this role, you will work directly in the field and collaborate closely with attorneys, case staff, and outside experts to build strong, well-documented cases on behalf of injured clients. The ideal candidate thrives in a fast-paced environment, is comfortable with significant travel, and brings sharp analytical instincts and a genuine commitment to justice.
Key Responsibilities:
Case Evaluation & Investigation
  • Investigate defective products and assist attorneys in building complex civil litigation cases
  • Quickly evaluate case details to identify potential at-fault parties and determine case viability
  • Research ownership, management, and corporate structure of defendant parties using public and proprietary databases
  • Assess the need for independent field investigation and coordinate with third-party investigation firms as appropriate
  • Conduct social media and open-source intelligence (OSINT) research to support case development

Evidence Management
  • Secure, catalog, and maintain physical evidence - including malfunctioning machinery, defective consumer goods, and faulty auto parts - ensuring chain-of-custody integrity throughout the litigation process
  • Photograph, document, and store evidence in accordance with firm protocols and legal standards
  • Coordinate logistics for evidence transport, storage, and expert access

Research & Case Development
  • Conduct comprehensive research on manufacturers, distributors, and retailers involved in defective product cases
  • Track safety recalls, regulatory filings, and prior lawsuits to identify and establish patterns of negligence
  • Prepare detailed investigative reports and case development summaries for attorney review

Witness & Expert Coordination
  • Interview victims and witnesses to gather firsthand accounts and support causation analysis
  • Coordinate with scientific, medical, and economic experts to evaluate causation and damages
  • Schedule and facilitate expert site visits, product inspections, and depositions as needed

Documentation & Case Management
  • Draft precise case-opening documents and maintain accurate, up-to-date case files
  • Track deadlines and maintain case statuses across a high-volume caseload
  • Enter and manage case data within the firm's case management system

Collaboration & Communication
  • Communicate findings clearly to attorneys and case managers, adapting communication style to the audience
  • Guide clients through highly emotional situations with empathy, professionalism, and clarity
  • Coordinate with external investigation vendors and court reporters
  • Provide regular status updates and flag issues requiring attorney attention in a timely manner

Qualifications:
Required
  • Associate degree or equivalent work experience in investigations, paralegal studies, criminal justice, or a related field
  • Investigation Experience: Prior background in law enforcement, criminal investigations, insurance adjusting, or legal investigation strongly preferred
  • Communication Skills: Excellent interpersonal skills to guide clients through highly emotional situations and communicate findings clearly to attorneys and case managers
  • Superior written and verbal communication skills
  • Highly organized with a demonstrated ability to manage multiple deadlines simultaneously
  • Outstanding attention to detail and strong critical thinking ability
  • Proficiency in Microsoft Word, Excel, and Outlook; typing speed of at least 40 WPM
  • Ability to work independently with minimal supervision in a fast-paced environment
  • Comfortable navigating legal and corporate databases

Preferred
  • Prior experience as an investigator, case manager, or legal assistant in a plaintiffs' or personal injury law firm
  • Knowledge of employment labor laws, wage and hour regulations, or personal injury case types
  • Experience with legal case management software (e.g., Litify, Salesforce, or similar)
  • Bilingual (English/Spanish) a plus

Working Conditions:
  • Office-based position with travel required approximately 75-80% of the time
  • Travel includes product evaluations, scene investigations, and direct client contact
  • Overnight trips are a regular expectation depending on case needs and geographic scope
  • National travel is required; candidates must be prepared to travel across the U.S. as cases demand
  • High-volume caseload requiring strong time management and prioritization
  • Occasional extended hours during peak periods or approaching deadlines

#LI-MB1
Benefits
Morgan & Morgan is a leading personal injury law firm dedicated to protecting the people, not the powerful. This success starts with our staff. For full-time employees, we offer an excellent benefits package including medical and dental insurance, 401(k) plan, paid time off and paid holidays.
Equal Opportunity Statement
Morgan & Morgan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
E-Verify
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.
Privacy Policy
Here is a link to Morgan & Morgan's privacy policy.

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