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Retail Excellence Manager Jobs in Rochester, NY (NOW HIRING)

Michaels Stores

Retail-PT Sales Mgr.

Canandaigua, NY · On-site

$17 - $22.70/hr

The Sales Manager supports the achievement of key sales and service KPIs through effective ... Drive sales and operational excellence in the Knit & Sew Shop, including expertise and oversight of ...

Walmart

Retail Assistant Manager

Newark, NY · On-site

$31.25 - $38.46/hr

... managing and supporting customer service initiatives for example store of the community and ... Strive for Excellence:Drives continuous improvements adopts and encourages the use of new ...

AutoZone

Manager In Training

Rochester, NY · On-site

$16 - $20.68/hr

... Retail Store Management position. With a focus on leadership training, customer service excellence, and operational expertise, you'll receive hands-on assignments and structured learning ...

AutoZone

Retail Sales Associate - Full Time

Rochester, NY · On-site

$14.75 - $17/hr

Certifications: Automotive Service Excellence (ASE) Certification * Customer Assistance ... Leadership & Teamwork - Collaborate with managers and teammates to create a motivated, productive ...

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All JobsRetail Excellence JobsRetail Excellence Manager JobsRetail Excellence Manager Jobs in Rochester, NY

Retail Excellence Manager information

See Rochester, NY salary details

$11

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$34

How much do retail excellence manager jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for retail excellence manager in Rochester, NY is $22.57, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $26.35 per hour, depending on experience, location, and employer.

What is a retail excellence manager?

A retail excellence manager is responsible for improving retail store performance by developing and implementing best practices, analyzing sales data, and ensuring customer satisfaction. They often oversee training programs, optimize operational processes, and use tools like performance metrics to drive continuous improvement. Strong leadership, analytical skills, and knowledge of retail operations are essential for this role.

What is the difference between Retail Excellence Manager vs Retail Operations Coordinator?

AspectRetail Excellence ManagerRetail Operations Coordinator
Primary FocusDriving retail performance, strategy, and excellence initiativesSupporting daily store operations and administrative tasks
Required SkillsLeadership, strategic planning, analyticsOrganizational skills, communication, basic retail knowledge
Work EnvironmentCorporate offices, retail headquartersRetail stores, field locations
Common CertificationsRetail management, business administrationCustomer service, retail operations

The Retail Excellence Manager focuses on improving overall retail performance and strategic initiatives, while the Retail Operations Coordinator handles day-to-day store support and operational tasks. Both roles are essential in retail but differ in scope and responsibilities.

What are popular job titles related to Retail Excellence Manager jobs in Rochester, NY? For Retail Excellence Manager jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Retail Excellence Manager jobs in Rochester, NY look for? The top searched job categories for Retail Excellence Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Retail Excellence Manager jobs? Cities near Rochester, NY with the most Retail Excellence Manager job openings:
Retail Excellence Manager jobs near you
Infographic showing various Retail Excellence Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 14% Part Time, and 1% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $46,940 per year, or $22.6 per hour.

Wireless Retail Associate Manager BATAVIA | Lewiston Rd

Arch Telecom

Batavia, NY • On-site

$18 - $20/hr

Full-time

Medical

Posted 20 days ago

Job description

We're a national Wireless Preferred Retailer for the #1 Mobile provider in the country, with 200+ retail stores across the U.S. Since '93, we've been providing superior service and quality wireless products featuring the latest in technology. As a recognized leader in the wireless retail industry, we consistently deliver the solutions and service our customer's demand!
Arch Telecom's Retail Associate Managers (RAM) work as part of a Retail Team to bring the brand to life. They live and breathe the brand and Arch Telecom's Core Values. Our RAMs are brand ambassadors, they create energy and excitement around our products and services. They thrive in a fast-paced fun environment where customer needs are their first focus. They immerse themselves in meaningful connections with our customers by building new and deepening existing relationships. They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where you will be expected to work with your team to build required skills as well as assist the Retail Store Manager in all operational duties.
What you'll do in your role?
Learn and build proficiency in customer service, while concurrently providing a best in class customer experience and building loyalty by:
  • Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store
  • Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
  • Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to up and coming Internet of Things (IOT) devices.
  • Guide your customers through their purchasing experience thoughtful questions, informative answers and sharing your expertise.
  • Assist Retail Store Manager is daily operations and coaching.

Become proficient in the use of digital tools designed to enhance interactions and onboarding to actively demonstrate:
  • How our ever-expanding coverage stacks up in our customer's neighborhood, providing them with a lightning fast LTE network!
  • Why plans and services will let our customers live unlimited, feel the love, stay connected and go further.
  • How we're redefining how wireless is done, down to device and account inspection, review and troubleshooting.

Complete training on in-store experience, new skills and processes, knowledge of systems and reference resources.
Build relationships with and partner with employees across channels, including business and customer service to:
  • Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
  • Successfully identify and handoff small business leads.
  • Develop strong peer relationships where we are all accountable for the company's success.
  • Be willing to have a good time while providing first class customer experience

The ideal candidate will bring:
  • Leadership!
  • Competitive drive and demonstrates the confidence to succeed in a fast-paced sales environment.
  • Willingness to lead your team, sharing best practices, while serving customers and providing resolutions to issues.
  • Being effective with operational, financial and performance management.
  • Amazing communication skills, to your team and customers.
  • Prior wireless sales experience.

What's in it for you?
  • Employee Stock Ownership Program (ESOP)
  • Competitive hourly pay
  • Bonus earnings
  • Automatic raises when reaching attainable milestones
  • Exciting opportunities for career advancement
  • Discounted T-Mobile Cell Phone Plan
  • A culture of care & excellence
  • Health Benefits for Full Time Employees

What "must haves" do you need?
  • Be at least 18 years of age
  • High school degree or GED
  • Ability to stand for long periods of time
  • Ability to lift objects weighing up to 25lbs
  • Reliable transportation
  • Full Time (40 hours)

Diversity & Inclusion is a foundational principle of Arch Telecom. Embracing a diverse workforce is a significant contributor to our success as an organization. Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities whom we serve and result in a superior customer and employee experience. We embrace the diversity that makes our employees unique, and we welcome everyone to our team. YOU BE YOU!
Apply Now: www.archtelecom.net
Inquiries: Recruiting@archtelecom.net
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