Retail Excellence Manager Jobs in Calgary, AB (NOW HIRING)

Pro Hockey Life is proud to be the world's largest hockey-centric retailer. Hockey is more than a game-it is a passion, a community, and a way of life for so many Canadians. As part of the Canadian Tire family of companies, we are committed to delivering an exceptional retail experience, deep product expertise, and a store environment where teammates and customers can share their love of the game.

As District Manager, Pro Hockey Life, you will lead store performance across your district by driving sales, profitability, operational excellence, and a best-in-class customer experience. You will be the connecting point between banner strategy and store execution, providing strong leadership, coaching, and support to store leaders while building a culture of accountability, engagement, and consistent execution.

• Lead district sales and profitability performance through effective planning, coaching, and execution.
• Monitor store P&L results, wage management, labour optimization, and key financial metrics to identify opportunities and action plans.
• Partner with store leadership teams to establish clear targets, track performance, and drive consistent progress against business objectives.

• Ensure strong execution of operating standards and customer experience programs across all stores in the district.
• Protect and elevate the Pro Hockey Life brand by maintaining high standards for store presentation, service, pricing, promotions, and merchandising.
• Use customer experience insights, store visits, and performance data to coach teams and improve the end-to-end customer journey.

• Oversee consistent execution of in-store marketing, communication, store audits, operational best practices, and company initiatives.
• Ensure compliance with Health & Safety, standard operating procedures, loss prevention, store standards, and all applicable company policies.
• Identify operational risks, remove barriers, and engage cross-functional partners when needed to support store performance and execution.

• Act as the face of the banner for store leadership teams, providing visible, consistent, and inspiring leadership across the district.
• Coach, support, and develop Store General Managers and management teams to strengthen capability, accountability, and engagement.
• Partner with recruitment and HR teams to support hiring, talent acquisition, performance management, succession planning, and leadership development.
• Create a positive culture rooted in teamwork, passion for hockey, strong execution, and pride in delivering exceptional customer experiences.

• Progressive retail leadership experience with a proven ability to lead multi-store performance.
• Strong business acumen, financial discipline, and experience using data to diagnose opportunities and drive results.
• Exceptional communication, coaching, influencing, and relationship-building skills.
• A track record of developing management talent and building engaged, high-performing teams.
• Strong understanding of retail operations, store standards, compliance, merchandising execution, and customer experience.
• Comfort leading through change, setting priorities, and supporting teams in a fast-paced retail environment.
• A genuine passion for hockey, sport, active living, and building meaningful connections with customers and communities.

At Pro Hockey Life, you will be part of a team that shares a passion for hockey, retail excellence, and helping customers find the right gear for the game they love. We offer competitive total rewards, performance incentives, career growth opportunities, product discounts, and the opportunity to make a meaningful impact across a district of stores.

• Comprehensive benefits and retirement programs
• Performance incentives
• Other perks to support your well-being
• Career growth opportunities and product discounts

Our typical hiring range is between $98,000 and $120,000. Salary decisions are also dependent on other factors such as your experience, store size and market location, industry benchmarks, internal equity and other role-specific requirements.

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We may use artificial intelligence tools as part of our recruitment process to assist in the initial screening of resumes. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters.

About Us

At Pro Hockey Life, we want you to feel pride and passion in your work as much as you and our customers do for Canada's national sport. Whether played in backyards, highly competitive leagues or simply enjoying cheering on your favourite team, hockey is an integral part of life in Canada. It is this pride and passion that makes what we do at Pro Hockey Life truly special. Our strong connection to our customers allows us to offer Canadians wide selection of hockey equipment and apparel, including the latest makes and models of sticks, skates, protective and goalie gear, as well as fan wear and memorabilia. Being a part of the Canadian Tire family of companies, we get to share our passion and hockey expertise with our colleagues as we strive to have the best hockey assortment available to Canadians across our retail banners. Join us, where there's a place for you here.

Our Commitment to Diversity, Inclusion and Belonging

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.

Accommodations

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.