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Retail Customer Service Manager Jobs in Paramus, NJ

FedEx Office

Retail Customer Service Associate

Fort Lee, NJ · On-site

$15.25 - $16.75/hr

This customer service focused team member is knowledgeable in all areas of the Store's business ... manage retail supply, and complete assigned tasks based on priority. GENERAL DUTIES AND ...

FedEx Office

Retail Customer Service Associate

Nanuet, NY · On-site

$15.25 - $16.75/hr

This customer service focused team member is knowledgeable in all areas of the Store's business ... manage retail supply, and complete assigned tasks based on priority. GENERAL DUTIES AND ...

FedEx Office

Retail Customer Service Associate

Manhattan, NY · On-site

$16.50 - $18.25/hr

This customer service focused team member is knowledgeable in all areas of the Store's business ... manage retail supply, and complete assigned tasks based on priority. GENERAL DUTIES AND ...

Tjx

Customer Service Manager

East Hanover, NJ · On-site

$16.92 - $17.42/hr

Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer ... Role models outstanding customer service. * Creates a positive internal and external customer ...

TJX Companies

Customer Service Manager

East Hanover, NJ · On-site

$16.92 - $17.42/hr

Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer ... Role models outstanding customer service. * Creates a positive internal and external customer ...

TJX Companies

Customer Service Manager

East Hanover, NJ · On-site

$16.92 - $17.42/hr

Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer ... Role models outstanding customer service. * Creates a positive internal and external customer ...

Tjx

Customer Service Manager

East Hanover, NJ · On-site

$16.92 - $17.42/hr

Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer ... Role models outstanding customer service. * Creates a positive internal and external customer ...

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Retail Customer Service Manager information

See Paramus, NJ salary details

$11

$23

$35

How much do retail customer service manager jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for retail customer service manager in Paramus, NJ is $23.14, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $27.02 per hour, depending on experience, location, and employer.

What is the difference between Retail Customer Service Manager vs Retail Sales Associate?

AspectRetail Customer Service ManagerRetail Sales Associate
CredentialsHigh school diploma; experience in customer service; leadership skillsHigh school diploma or equivalent; sales experience preferred
Work EnvironmentSupervises customer service team; manages store operationsAssists customers; handles sales transactions on the sales floor
Employer & Industry UsageRetail stores, supermarkets, specialty shopsRetail stores, boutiques, electronics outlets

The Retail Customer Service Manager oversees customer service teams and store operations, focusing on improving customer satisfaction and team management. In contrast, a Retail Sales Associate primarily interacts directly with customers to drive sales and provide product information. While both roles require strong communication skills, the manager position involves leadership and operational responsibilities, whereas the associate role is more customer-facing and sales-oriented.

How much does a retail customer service manager get?

A retail customer service manager typically earns between $40,000 and $65,000 annually, depending on experience, location, and the size of the retail store. Some managers may earn bonuses or benefits that increase total compensation. The role often requires strong communication and leadership skills, with experience in retail operations.

What does a retail customer service manager do in retail?

A retail customer service manager oversees daily store operations, ensures excellent customer service, and manages staff to meet sales goals. They handle customer complaints, train employees, and maintain store standards, often using point-of-sale systems and performance metrics to improve service quality.

What cities near Paramus, NJ are hiring for Retail Customer Service Manager jobs?

Cities near Paramus, NJ with the most Retail Customer Service Manager job openings:

Retail Customer Service Manager jobs near you

Retail Customer Service Representative

AlphaGraphics

Mahwah, NJ • On-site

$20/hr

Other

Re-posted 26 days ago

Job description

Retail Customer Service Representative (CSR)

Our tight-knit team in AlphaGraphics - US713 is actively seeking a Retail Customer Service Representative (CSR) to join us full time. The Customer Service Representative (CSR) is primarily responsible for establishing and maintaining positive relationships with our customers by ensuring their requirements and needs are met.

Retail Customer Service Representative Perks and Benefits:

  • Competitive Compensation
  • Flexible Scheduling
  • Hard work, collaboration, humanity, fun, and laughter
  • Career path development

More than anything, we're looking for a highly collaborative and dependable Retail Customer Service Representative (CSR) who is driven by the opportunity to contribute to the success of a local business. We are a small, passionate, and fast-paced team that is fully invested in our company's success, and we value contributions from each team member.

Retail Customer Service Representative Daily Tasks:

  • Serve as the primary internal representative of the organization.
  • Convey to the customer our expertise in products, services, and capabilities.
  • Serve as an external key educator to our community and customers.
  • Communicate customer requirements to the support team in accordance with company policies and procedures.
  • Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Attract potential customers by answering product and service questions and suggesting information about other products and services.

Retail Customer Service Representative Role Qualifications:

  • Experience conducting customer needs assessments, meeting quality standards for service, and evaluating customer satisfaction.
  • Ability to effectively build relationships with customers and teammates.
  • Strong written and verbal communication skills.
  • Desire to continuously look for ways to help people.
  • Critical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem.

AlphaGraphics is an established leader in the Printing, Design, and Shipping industries. Our mission is to partner with small businesses and consumers and provide them with high-quality solutions that make life easier. Apply today! Compensation: $20.00 per hour

At AlphaGraphics, we offer careers for everyone! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you.

We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team!

We invite EVERYONE to apply!

*AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.

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