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Retail Customer Service Manager Jobs in Georgia (NOW HIRING)

Hanes Companies

Customer Service Manager

Calhoun, GA · On-site

Customer Service Manager Leads customer experience for our retail accounts, ensuring seamless communication, accurate order handling, and strong cross-functional coordination. This role manages the ...

Hanes Companies

Customer Service Manager

Calhoun, GA · On-site

Customer Service Manager Leads customer experience for our retail accounts, ensuring seamless communication, accurate order handling, and strong cross-functional coordination. This role manages the ...

FedEx Office

Retail Customer Service Associate

Atlanta, GA · On-site

$14.50 - $15.75/hr

This customer service focused team member is knowledgeable in all areas of the Store's business ... manage retail supply, and complete assigned tasks based on priority. GENERAL DUTIES AND ...

FedEx Office

Retail Customer Service Associate

Newnan, GA · On-site

$13.50 - $15/hr

This customer service focused team member is knowledgeable in all areas of the Store's business ... manage retail supply, and complete assigned tasks based on priority. GENERAL DUTIES AND ...

FedEx Office

Retail Customer Service Associate

Atlanta, GA · On-site

$14.25 - $15.75/hr

This customer service focused team member is knowledgeable in all areas of the Store's business ... manage retail supply, and complete assigned tasks based on priority. GENERAL DUTIES AND ...

FedEx Office

Retail Customer Service Associate

Athens, GA · On-site

$14.50 - $16/hr

This customer service focused team member is knowledgeable in all areas of the Store's business ... manage retail supply, and complete assigned tasks based on priority. GENERAL DUTIES AND ...

FedEx Office

Retail Customer Service Associate

Atlanta, GA · On-site

$14.50 - $15.75/hr

This customer service focused team member is knowledgeable in all areas of the Store's business ... manage retail supply, and complete assigned tasks based on priority. GENERAL DUTIES AND ...

FedEx Office

Retail Customer Service Associate

Atlanta, GA · On-site

$13.75 - $15/hr

This customer service focused team member is knowledgeable in all areas of the Store's business ... manage retail supply, and complete assigned tasks based on priority. GENERAL DUTIES AND ...

FedEx Office

Retail Customer Service Associate

Atlanta, GA · On-site

$14.50 - $15.75/hr

This customer service focused team member is knowledgeable in all areas of the Store's business ... manage retail supply, and complete assigned tasks based on priority. GENERAL DUTIES AND ...

FedEx Office

Retail Customer Service Associate

Morrow, GA · On-site

$14.25 - $15.75/hr

This customer service focused team member is knowledgeable in all areas of the Store's business ... manage retail supply, and complete assigned tasks based on priority. GENERAL DUTIES AND ...

New

FedEx Office

Retail Customer Service Associate

Atlanta, GA · On-site

$14.50 - $15.75/hr

This customer service focused team member is knowledgeable in all areas of the Store's business ... manage retail supply, and complete assigned tasks based on priority. GENERAL DUTIES AND ...

FedEx Office

Retail Customer Service Associate

Atlanta, GA · On-site

$14.25 - $15.75/hr

This customer service focused team member is knowledgeable in all areas of the Store's business ... manage retail supply, and complete assigned tasks based on priority. GENERAL DUTIES AND ...

FedEx Office

Retail Customer Service Associate

Atlanta, GA · On-site

$14.50 - $15.75/hr

This customer service focused team member is knowledgeable in all areas of the Store's business ... manage retail supply, and complete assigned tasks based on priority. GENERAL DUTIES AND ...

FedEx Office

Retail Customer Service Associate

Kennesaw, GA · On-site

$13.75 - $15.25/hr

This customer service focused team member is knowledgeable in all areas of the Store's business ... manage retail supply, and complete assigned tasks based on priority. GENERAL DUTIES AND ...

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Retail Customer Service Manager information

What is the difference between Retail Customer Service Manager vs Retail Sales Associate?

AspectRetail Customer Service ManagerRetail Sales Associate
CredentialsHigh school diploma; experience in customer service; leadership skillsHigh school diploma or equivalent; sales experience preferred
Work EnvironmentSupervises customer service team; manages store operationsAssists customers; handles sales transactions on the sales floor
Employer & Industry UsageRetail stores, supermarkets, specialty shopsRetail stores, boutiques, electronics outlets

The Retail Customer Service Manager oversees customer service teams and store operations, focusing on improving customer satisfaction and team management. In contrast, a Retail Sales Associate primarily interacts directly with customers to drive sales and provide product information. While both roles require strong communication skills, the manager position involves leadership and operational responsibilities, whereas the associate role is more customer-facing and sales-oriented.

What does a retail customer service manager do in retail?

A retail customer service manager oversees daily store operations, ensures excellent customer service, and manages staff to meet sales goals. They handle customer complaints, train employees, and maintain store standards, often using point-of-sale systems and performance metrics to improve service quality.
What are the most commonly searched types of Retail Customer Service jobs in Georgia? The most popular types of Retail Customer Service jobs in Georgia are:
What cities in Georgia are hiring for Retail Customer Service Manager jobs? Cities in Georgia with the most Retail Customer Service Manager job openings:
Retail Customer Service Manager jobs near you
Infographic showing various Retail Customer Service Manager job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Customer Service Manager

Hanes Companies

Calhoun, GA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 26 days ago

Job description

Customer Service Manager
Leads customer experience for our retail accounts, ensuring seamless communication, accurate order
handling, and strong cross-functional coordination. This role manages the customer service team, but
partners closely with Sales and Operations, and oversees the processes that keep our retail partners
supported, informed, and satisfied.
Key Responsibilities
• Lead, mentor, and develop the customer service team to deliver exceptional retailer support.
• Oversee order fulfillment to ensure products ship on time and in full resolving issues proactively.
• Provide guidance to CSRs and Operations on handling retailer inquiries, escalations, and service
challenges.
• Collaborate with Operations/Receiving to monitor inventory levels and prevent service
disruptions.
• Serve as the primary point of contact for the sales team and their retail accounts.
• Partner with the AR specialist to reduce disputes, improve invoicing accuracy, and support
collections.
• Coordinate with IT/programming teams on EDI requirements for retail customers.
• Provide regular updates to Senior Management on shipping challenges and wins.
• Work with the credit team to set up new customers and ensure accurate terms and agreements.
• Oversee dot-com order processing to ensure timely shipment and customer satisfaction.
Qualifications
• 2+ years in customer service, account support, or order management within consumer goods,
wholesale, or retail.
• Experience managing or mentoring a team.
• Strong understanding of order-to-cash processes, EDI, and retailer expectations.
• Excellent communication, problem-solving, and cross-functional collaboration skills.
• Ability to thrive in a fast-paced environment with shifting priorities.
 

Competitive hourly rate and benefits offered:  
Health/dental/vision insurance, 401K, and discounted stock program. 
 

Equal Employment Opportunity/Affirmative Action/Veteran/Disability Employer


 

Hanes Companies is a people-first organization dedicated to providing a complete benefits package for our employees and their families. Benefits include health/dental/vision insurance, retirement savings with company match, discount stock plan, paid time off, paid holidays, employee assistance program, gym reimbursement, education reimbursement, and many more!

Equal Employment Opportunity/Veterans/Disability Employer

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