PT Customer Lead
Dover, DE · On-site
Retail Operations Job Requisition: 494082 Address: USA-DE-Dover-250 Gateway South Blvd Store Code ... Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager ...
PT Customer Lead
Dover, DE · On-site
Retail Operations Job Requisition: 494082 Address: USA-DE-Dover-250 Gateway South Blvd Store Code ... Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager ...
PT Customer Lead
Wilmington, DE · On-site
Retail Operations Job Requisition: 328934 Address: USA-DE-Wilmington-4401 Governor Printz Blvd ... Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager ...
PT Customer Lead
Wilmington, DE · On-site
Retail Operations Job Requisition: 328934 Address: USA-DE-Wilmington-4401 Governor Printz Blvd ... Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager ...
Customer Service Associate
Seaford, DE · On-site
$13.75 - $18.75/hr
Roses/Roses Express Customer Service Associate As a Roses/Roses Express Customer Service Associate ... Management. Working Conditions: * Retail store environment where extended periods of standing are ...
Customer Service Associate
Seaford, DE · On-site
$13.75 - $18.75/hr
Roses/Roses Express Customer Service Associate As a Roses/Roses Express Customer Service Associate ... Management. Working Conditions: * Retail store environment where extended periods of standing are ...
Customer Service Associate
Smyrna, DE · On-site
$12.75 - $17.50/hr
Roses/Roses Express Customer Service Associate As a Roses/Roses Express Customer Service Associate ... Management. Working Conditions: * Retail store environment where extended periods of standing are ...
Customer Service Associate
Smyrna, DE · On-site
$12.75 - $17.50/hr
Roses/Roses Express Customer Service Associate As a Roses/Roses Express Customer Service Associate ... Management. Working Conditions: * Retail store environment where extended periods of standing are ...
Customer Service Representative
Dover, DE · On-site
$16 - $21.75/hr
The CSR works to support store management and facilitate the completion of all store level tasks ... Retail environment with occasional exposure to unpleasant working conditions including dust ...
Customer Service Representative
Dover, DE · On-site
$16 - $21.75/hr
The CSR works to support store management and facilitate the completion of all store level tasks ... Retail environment with occasional exposure to unpleasant working conditions including dust ...
Customer Service Specialist
Hockessin, DE · On-site
$17 - $22.50/hr
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about ...
Customer Service Specialist
Hockessin, DE · On-site
$17 - $22.50/hr
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about ...
Customer Service Associate
Seaford, DE · On-site
$13.75 - $18.75/hr
Summary As a Roses/Roses Express Customer Service Associate you will be responsible for providing ... Management. Working Conditions * Retail store environment where extended periods of standing are ...
Quick apply
Customer Service Associate
Seaford, DE · On-site
$13.75 - $18.75/hr
Summary As a Roses/Roses Express Customer Service Associate you will be responsible for providing ... Management. Working Conditions * Retail store environment where extended periods of standing are ...
Customer Service Representative
$16 - $21.75/hr
The CSR works to support store management and facilitate the completion of all store level tasks ... Retail environment with occasional exposure to unpleasant working conditions including dust ...
Customer Service Representative
$16 - $21.75/hr
The CSR works to support store management and facilitate the completion of all store level tasks ... Retail environment with occasional exposure to unpleasant working conditions including dust ...
Customer Service Representative
Dover, DE · On-site
$12.75 - $17.25/hr
The CSR works to support store management and facilitate the completion of all store level tasks ... Retail environment with occasional exposure to unpleasant working conditions including dust ...
Customer Service Representative
Dover, DE · On-site
$12.75 - $17.25/hr
The CSR works to support store management and facilitate the completion of all store level tasks ... Retail environment with occasional exposure to unpleasant working conditions including dust ...
Customer Service Associate
Smyrna, DE · On-site
$12.75 - $17.50/hr
Summary As a Roses/Roses Express Customer Service Associate you will be responsible for providing ... Management. Working Conditions * Retail store environment where extended periods of standing are ...
Quick apply
Customer Service Associate
Smyrna, DE · On-site
$12.75 - $17.50/hr
Summary As a Roses/Roses Express Customer Service Associate you will be responsible for providing ... Management. Working Conditions * Retail store environment where extended periods of standing are ...
Customer Service Associate
Seaford, DE · On-site
$13.75 - $18.75/hr
Summary As a Roses/Roses Express Customer Service Associate you will be responsible for providing ... Management. Working Conditions • Retail store environment where extended periods of standing are ...
Customer Service Associate
Seaford, DE · On-site
$13.75 - $18.75/hr
Summary As a Roses/Roses Express Customer Service Associate you will be responsible for providing ... Management. Working Conditions • Retail store environment where extended periods of standing are ...
Customer Service Associate
Smyrna, DE · On-site
$12.75 - $17.50/hr
Summary As a Roses/Roses Express Customer Service Associate you will be responsible for providing ... Management. Working Conditions • Retail store environment where extended periods of standing are ...
Customer Service Associate
Smyrna, DE · On-site
$12.75 - $17.50/hr
Summary As a Roses/Roses Express Customer Service Associate you will be responsible for providing ... Management. Working Conditions • Retail store environment where extended periods of standing are ...
We are looking for a results-driven leader who is passionate about retail sales, customer service, team development, business operations, and performance management. Why Join Blufox Mobile? At Blufox ...
We are looking for a results-driven leader who is passionate about retail sales, customer service, team development, business operations, and performance management. Why Join Blufox Mobile? At Blufox ...
We are looking for a results-driven leader who is passionate about retail sales, customer service, team development, business operations, and performance management. Why Join Blufox Mobile? At Blufox ...
Quick apply
We are looking for a results-driven leader who is passionate about retail sales, customer service, team development, business operations, and performance management. Why Join Blufox Mobile? At Blufox ...
Multi-Location Customer Service Specialist
Seaford, DE · On-site
$16 - $21.25/hr
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions.
Multi-Location Customer Service Specialist
Seaford, DE · On-site
$16 - $21.25/hr
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions.
We are looking for a results-driven leader who is passionate about retail sales, customer service, team development, business operations, and performance management. Why Join Blufox Mobile? At Blufox ...
We are looking for a results-driven leader who is passionate about retail sales, customer service, team development, business operations, and performance management. Why Join Blufox Mobile? At Blufox ...
Retail Customer Experience Associate, Christiana - Full Time
Newark, DE · On-site
$14.75 - $16.25/hr
You'll prioritize customer satisfaction by actively engaging with shoppers across all touchpoints ... In addition to service and selling, you'll support operational excellence through floor readiness ...
Retail Customer Experience Associate, Christiana - Full Time
Newark, DE · On-site
$14.75 - $16.25/hr
You'll prioritize customer satisfaction by actively engaging with shoppers across all touchpoints ... In addition to service and selling, you'll support operational excellence through floor readiness ...
Retail Customer Experience Associate, Christiana - Full Time
Newark, DE · On-site
$15 - $22.08/hr
Job Overview As a Customer Experience Colleague, you will create exceptional, personalized shopping ... In addition to service and selling, you'll support operational excellence through floor readiness ...
Retail Customer Experience Associate, Christiana - Full Time
Newark, DE · On-site
$15 - $22.08/hr
Job Overview As a Customer Experience Colleague, you will create exceptional, personalized shopping ... In addition to service and selling, you'll support operational excellence through floor readiness ...
You'll prioritize customer satisfaction by actively engaging with shoppers across all touchpoints ... In addition to service and selling, you'll support operational excellence through floor readiness ...
You'll prioritize customer satisfaction by actively engaging with shoppers across all touchpoints ... In addition to service and selling, you'll support operational excellence through floor readiness ...
Retail Customer Experience Associate, Christiana - Full Time
$14.75 - $16.25/hr
You'll prioritize customer satisfaction by actively engaging with shoppers across all touchpoints ... In addition to service and selling, you'll support operational excellence through floor readiness ...
Retail Customer Experience Associate, Christiana - Full Time
$14.75 - $16.25/hr
You'll prioritize customer satisfaction by actively engaging with shoppers across all touchpoints ... In addition to service and selling, you'll support operational excellence through floor readiness ...
Retail Customer Service Manager information
What is the difference between Retail Customer Service Manager vs Retail Sales Associate?
| Aspect | Retail Customer Service Manager | Retail Sales Associate |
|---|---|---|
| Credentials | High school diploma; experience in customer service; leadership skills | High school diploma or equivalent; sales experience preferred |
| Work Environment | Supervises customer service team; manages store operations | Assists customers; handles sales transactions on the sales floor |
| Employer & Industry Usage | Retail stores, supermarkets, specialty shops | Retail stores, boutiques, electronics outlets |
The Retail Customer Service Manager oversees customer service teams and store operations, focusing on improving customer satisfaction and team management. In contrast, a Retail Sales Associate primarily interacts directly with customers to drive sales and provide product information. While both roles require strong communication skills, the manager position involves leadership and operational responsibilities, whereas the associate role is more customer-facing and sales-oriented.
How much does a retail customer service manager get?
A retail customer service manager typically earns between $40,000 and $65,000 annually, depending on experience, location, and the size of the retail store. Some managers may earn bonuses or benefits that increase total compensation. The role often requires strong communication and leadership skills, with experience in retail operations.
What does a retail customer service manager do in retail?
A retail customer service manager oversees daily store operations, ensures excellent customer service, and manages staff to meet sales goals. They handle customer complaints, train employees, and maintain store standards, often using point-of-sale systems and performance metrics to improve service quality.
What are the most commonly searched types of Retail Customer Service jobs in Delaware?
The most popular types of Retail Customer Service jobs in Delaware are:
What cities in Delaware are hiring for Retail Customer Service Manager jobs?
Cities in Delaware with the most Retail Customer Service Manager job openings:
Food Lion rating
5.7
Based on 1,899 frontline employees who took The Breakroom Quiz
79th of 124 rated grocery stores
Job description
Category/Area of Expertise: Retail Operations
Job Requisition: 494082
Address: USA-DE-Dover-250 Gateway South Blvd
Store Code: Store 01419 Front End (7223532)
Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.
PRIMARY PURPOSE
To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. To be friendly, courteous and cooperative with other store associates. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through
excellent customer service.
DUTIES AND RESPONSIBILITIES
Responsibilities:
• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
• Greet each customer and uses his or her name whenever possible
• Unload customers' groceries from cart to belt-unload items for ease of bagging such as grouping cold items together
• Check the bottom of every cart and under all baby seats for items before completing an order
• Follow correct bagging procedures for the correct use of bags by type
• Scan customers' order and handles the payment transaction, per standard practice
• Avoid personal conversations with other associates when customers are present
• Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers
• Follow procedures for refunds and error correction
• Make every attempt to maintain accurate cash control
• Follow procedures and performs overrides
• Identify customers needing assistance and offers to take the customer's order to their car including Food Lion To-Go orders (if applicable).
• Maintain alertness and call for assistance when needed to service customers per service standards
• Check prices quickly and accurately
• Is courteous and helpful to other associates
• Wear the Food Lion uniform with apron, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
• Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice
• Ensure work station and front-end area (if applicable) of the store has a neat and clean presentation
• Report any register malfunction to the Customer Service Manager or MOD
• Ensure the MVP savings center KIOSK is filled with paper and properly working
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Notify QA of any cleaning issues or maintenance required on front end
• Successfully complete computer-based training (CBT) and training aid courses
• Perform the task of cashier when scheduled or as needed per the surge plan guidelines
• Perform the task of managing the front end in the brief absence of the CSM/ACSM if needed to ensure service standards are maintained
• Perform the task of Food Lion To-Go Runner when scheduled or as needed.
• Ensure check stands are supplied with proper bags, register receipt paper, Catalina coupon paper and restocks cigarette drawers at each check lane
• Find more efficient ways to do the job and seeks to reduce costs and improve labor productivity
• Perform all other duties as assigned
QUALIFICATIONS
• High school graduate or equivalent preferred
• Effective communication and customer service skills
• Ability and willingness to learn multiple tasks and technical requirements of the job
• Ability to perform the technical requirements of cashier and service center
• Must meet minimum age requirements to perform specific job functions
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations\
Job Requisition: 494082
Address: USA-DE-Dover-250 Gateway South Blvd
Store Code: Store 01419 Front End (7223532)
Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.
PRIMARY PURPOSE
To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. To be friendly, courteous and cooperative with other store associates. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through
excellent customer service.
DUTIES AND RESPONSIBILITIES
Responsibilities:
• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
• Greet each customer and uses his or her name whenever possible
• Unload customers' groceries from cart to belt-unload items for ease of bagging such as grouping cold items together
• Check the bottom of every cart and under all baby seats for items before completing an order
• Follow correct bagging procedures for the correct use of bags by type
• Scan customers' order and handles the payment transaction, per standard practice
• Avoid personal conversations with other associates when customers are present
• Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers
• Follow procedures for refunds and error correction
• Make every attempt to maintain accurate cash control
• Follow procedures and performs overrides
• Identify customers needing assistance and offers to take the customer's order to their car including Food Lion To-Go orders (if applicable).
• Maintain alertness and call for assistance when needed to service customers per service standards
• Check prices quickly and accurately
• Is courteous and helpful to other associates
• Wear the Food Lion uniform with apron, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
• Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice
• Ensure work station and front-end area (if applicable) of the store has a neat and clean presentation
• Report any register malfunction to the Customer Service Manager or MOD
• Ensure the MVP savings center KIOSK is filled with paper and properly working
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Notify QA of any cleaning issues or maintenance required on front end
• Successfully complete computer-based training (CBT) and training aid courses
• Perform the task of cashier when scheduled or as needed per the surge plan guidelines
• Perform the task of managing the front end in the brief absence of the CSM/ACSM if needed to ensure service standards are maintained
• Perform the task of Food Lion To-Go Runner when scheduled or as needed.
• Ensure check stands are supplied with proper bags, register receipt paper, Catalina coupon paper and restocks cigarette drawers at each check lane
• Find more efficient ways to do the job and seeks to reduce costs and improve labor productivity
• Perform all other duties as assigned
QUALIFICATIONS
• High school graduate or equivalent preferred
• Effective communication and customer service skills
• Ability and willingness to learn multiple tasks and technical requirements of the job
• Ability to perform the technical requirements of cashier and service center
• Must meet minimum age requirements to perform specific job functions
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations\
What Food Lion employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Food Lion
Sourced by ZipRecruiter
Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.
Industry
Retail and pharmaceutical and medicine manufacturing
Company size
10,000+ Employees
Headquarters location
Salisbury, NC, US