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Retail Customer Experience Associate Jobs in California

Thuma

Customer Experience Associate

San Francisco, CA · On-site +1

$3.0K/wk

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Customer Experience Associate, you'll deliver exceptional 6-star service to our customers ... experience in customer support, retail, hospitality, or a similar service role. * Strong ...

Teleflora LLC

Customer Experience Associate

Fresno, CA · On-site

$16.50 - $21.75/hr

Customer Experience Associate Full-time | Compensation: USD 24 - USD 27 - hourly Company Description Location: Fresno, CA Schedule: Full-Time | Onsite Join Our Team At Suterra, we help growers around ...

Thuma

Customer Experience Associate

San Francisco, CA · On-site +1

$3.0K/wk

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Customer Experience Associate, you'll deliver exceptional 6-star service to our customers ... experience in customer support, retail, hospitality, or a similar service role. * Strong ...

The Exchange

$18.25 - $24.50/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

As a Customer Experience Associate (CEA) at the Express w/Gas Station located in Fort Ord/Seaside, CA , you will assist customers in finding what they are looking for and ensure the Express is ...

New

Revivn

Customer Experience Associate

Fresno, CA · On-site

$21 - $24/hr

Customer Experience Associate Fresno, California Revivn is a profitable and rapidly growing company ... in an eCommerce, retail, or direct-to-consumer environment. * Strong written and verbal ...

The Exchange

$18.25 - $24.50/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

As a Customer Experience Associate (CEA) at the Express w/Gas Station located in Fort Ord/Seaside, CA , you will assist customers in finding what they are looking for and ensure the Express is ...

New

Army and Air Force Exchange

$18.25 - $24.50/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

As a Customer Experience Associate (CEA) at the Express w/Gas Station located in Fort Ord/Seaside, CA , you will assist customers in finding what they are looking for and ensure the Express is ...

New

Exchange

$18.25 - $24.50/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

As a Customer Experience Associate (CEA) at the Express w/Gas Station located in Fort Ord/Seaside, CA , you will assist customers in finding what they are looking for and ensure the Express is ...

New

The Exchange

$18.25 - $24.50/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

As a Customer Experience Associate (CEA) at the Express w/Gas Station located in Fort Ord/Seaside, CA , you will assist customers in finding what they are looking for and ensure the Express is ...

New

The Exchange

$18.25 - $24.50/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

As a Customer Experience Associate (CEA) at the Express w/Gas Station located in Fort Ord/Seaside, CA , you will assist customers in finding what they are looking for and ensure the Express is ...

New

Buck Mason

Customer Experience Associate

Los Angeles, CA · On-site

$18 - $22/hr

  • Medical

  • Dental

  • Vision

  • Retirement

You'll work closely with technology, product, retail, and online teams to implement, maintain and, most importantly, improve processes and systems that innovate the customer experience and e-commerce ...

Army & Air Force Exchange Service

$18.25 - $24.50/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

As a Customer Experience Associate (CEA) at the Express w/Gas Station located in Fort Ord/Seaside, CA , you will assist customers in finding what they are looking for and ensure the Express is ...

New

The Wonderful Company

Customer Experience Associate

Fresno, CA · On-site

$16.50 - $21.75/hr

We're looking for a Customer Experience Associate who is passionate about providing exceptional customer service, thrives in a fast-paced environment, and enjoys building relationships while keeping ...

Buck Mason

Customer Experience Associate

Los Angeles, CA · On-site

$18 - $22/hr

  • Medical

  • Dental

  • Vision

  • Retirement

You'll work closely with technology, product, retail, and online teams to implement, maintain and, most importantly, improve processes and systems that innovate the customer experience and e-commerce ...

Suterra LLC

Customer Experience Associate

Fresno, CA · On-site

$35K - $39K/yr

Elevare Branding is seeking a motivated Customer Experience Associate to join our growing team in San Antonio. In this role, you will serve as a key point of contact for customers, ensuring every ...

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Showing results 21-40

All JobsRetail Customer Experience Associate JobsRetail Customer Experience Associate Jobs in California

Retail Customer Experience Associate information

How does a retail customer experience associate typically collaborate with other team members to enhance the overall customer journey?

As a Retail Customer Experience Associate, you'll work closely with sales associates, supervisors, and inventory staff to ensure customers have a seamless and positive experience. Collaboration often includes sharing customer feedback, coordinating on promotions, and assisting with problem-solving when complex issues arise. Team meetings and open communication are common, allowing associates to align on store objectives and improve service strategies. This team-oriented environment helps you learn from others and develop valuable interpersonal skills.

What is a retail customer experience associate?

Retail Customer Experience Associates are professionals who interact directly with customers in retail settings to ensure a positive shopping experience. They assist customers with product inquiries, resolve issues, handle transactions, and often provide recommendations to enhance customer satisfaction. These associates play a key role in representing the brand, maintaining store appearance, and supporting sales goals. Their responsibilities may also include managing returns, responding to complaints, and providing information about promotions or loyalty programs.

What is the difference between Retail Customer Experience Associate vs Retail Sales Associate?

AspectRetail Customer Experience AssociateRetail Sales Associate
CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; sales skills
Work EnvironmentCustomer service-focused, in-store or online supportIn-store sales, assisting customers with purchases
Employer & Industry UsageRetail stores, malls, online retailRetail stores, department stores, specialty shops
Common Search & ComparisonCustomer service, experience, support rolesSales, upselling, product knowledge

The Retail Customer Experience Associate primarily focuses on providing excellent customer service and support, ensuring a positive shopping experience. In contrast, the Retail Sales Associate emphasizes actively selling products and increasing sales. Both roles require strong communication skills and are vital in retail environments, but their core responsibilities differ in focus.

What are the key skills and qualifications needed to thrive as a retail customer experience associate, and why are they important?

Thriving as a Retail Customer Experience Associate requires strong interpersonal skills, product knowledge, and at least a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management tools, and basic computer applications is typically expected. Excellent communication, problem-solving, and a positive attitude help associates deliver outstanding service and resolve customer concerns effectively. These skills and qualities are vital for creating positive shopping experiences, building customer loyalty, and achieving sales goals in a competitive retail environment.

What are the most commonly searched types of Retail Customer Experience jobs in California?

The most popular types of Retail Customer Experience jobs in California are:

What are popular job titles related to Retail Customer Experience Associate jobs in California?

For Retail Customer Experience Associate jobs in California, the most frequently searched job titles are:

What job categories do people searching Retail Customer Experience Associate jobs in California look for?

The top searched job categories for Retail Customer Experience Associate jobs in California are:

What cities in California are hiring for Retail Customer Experience Associate jobs?

Cities in California with the most Retail Customer Experience Associate job openings:

Retail Customer Experience Associate jobs near you
Infographic showing various Retail Customer Experience Associate job openings in California as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, 2% Temporary, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Customer Experience Associate

Thuma

San Francisco, CA • On-site, Remote

$3.0K/wk

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 24 days ago

Job description

The Thuma team is looking for a Customer Experience Associate to join our effective, lean, quickly growing team. We hire for integrity, initiative, collaborative spirit, open mindedness, and willingness to learn.
As a Customer Experience Associate, you'll deliver exceptional 6-star service to our customers, creating a luxurious and seamless experience. You'll remove obstacles, provide support, and make empowered decisions to "do the right thing." This role is perfect for a polished individual passionate about service, design, and bedroom furnishings.
Thuma's Headquarters is based in the historic Presidio neighborhood of San Francisco. This role is flexible and can be based in San Francisco or remote. The schedule for this position is Saturday through Wednesday. Applicants must be able to work weekends.
You Will
  • Address customer inquiries promptly and accurately within our SLA.
  • Deliver an unparalleled 6-star customer experience through our various channels, such as email, phone, and social media.
  • Track order statuses, resolve service issues, and coordinate with shipping carrier companies as needed.
  • Collaborate with cross-functional teams to find solutions and exceed customer expectations.
  • Maintain detailed and accurate records of customer interactions, flagging trends to identify opportunities for improvement.
  • Build brand loyalty and drive revenue by staying up to date about all products, services, policies, pricing, delivery times, and marketing promotions.
  • Meet individual and team goals and metrics weekly.
  • Be present and communicative on Slack and email.
  • Report emerging issues or problems to the CX team manager.
  • Perform other related duties as assigned by the management team.

This Might Describe You
  • Availability to work occasional holidays.
  • 1-2 years of previous experience in customer support, retail, hospitality, or a similar service role.
  • Strong communication skills with an inquisitive nature.
  • Proficiency in working cross-functionally.
  • Familiarity with Shopify and Gladly is a plus.

Why Join Us
  • 401(k): Participation in our 401(k) program with company matching up to 6% of your contributions.
  • Benefits*: Comprehensive medical, dental, and vision coverage with generous employer contributions, 100% paid parental leave, and company-sponsored One Medical and WellHub memberships.
  • Equity: Participation in employee stock option plan.
  • Paid Time Off: We operate with a high-performance mindset and we believe healthy, happy, relaxed people do better work.
  • Time to Recharge: teams receive select paid holidays, including key company closure days, along with holiday pay when working on designated holidays.
  • Employee Discount**: 40% off almost all Thuma products.
  • Cell Phone Stipend: $100 per month to support work-related phone use.
  • Commute Reimbursement: Up to $150 per month for commuting to our office.
  • Room Upgrade: A complimentary product credit upon joining, valued at up to $3,000.

** Some exclusions may apply
* Eligibility for compensation, benefits, and perks may vary based on employment status (e.g., full-time, part-time, temporary), work schedule, and applicable holiday policies, and are subject to the terms of the relevant plans and company guidelines.
$20 - $28 an hour
Thuma provides an estimate of the compensation for roles that may be hired as required by state regulations. Compensation may vary based on (a) location, as Thuma factors in specific location when benchmarking compensation for most roles; (b) individual candidate skills and qualifications; and (c) individual candidate experience.
Additionally, Thuma leverages current market data to determine compensation, so posted compensation figures are subject to change as new market data becomes available. The salary, other compensation, and benefits information is accurate as of the date of this posting. Thuma reserves the right to modify this information at any time, subject to applicable law.
Who We Are
Thuma is a bedroom lifestyle brand, offering customers Bed Time essentials and amenities designed to celebrate life's simple pleasures through thoughtful elevated design, quality craftsmanship, and modern convenience.
We recognize that people come with a wealth of knowledge and are talented beyond the scope of a functional role. If this sounds like you, we encourage you to apply even if your experience doesn't precisely match our job description. We hire for integrity, initiative, collaborative spirit, open mindedness, and willingness to learn.
Thuma is dedicated to going above and beyond to bring people with diverse perspectives and unique experiences together to do great work. We strive to create a sense of belonging by creating an inclusive culture where everyone can be their authentic self and by treating each and every team member with kindness, equity, and respect, always.

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