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Retail Counter Manager Jobs in Virginia (NOW HIRING)

Le Pain Quotidien

Retailer

Broadway, VA

$17 - $22/hr

Prepare all drinks for retail and dining room, including batches for the retail counter * Properly ... Handle any guest situations with genuine empathy and elevate to a manager as necessary * Complete ...

Le Pain Quotidien

Retailer

Broadway, VA · On-site

$16.50 - $22/hr

Prepare all drinks for retail and dining room, including batches for the retail counter * Properly ... Handle any guest situations with genuine empathy and elevate to a manager as necessary * Complete ...

Bridgestone HosePower

Warehouse Associate

Norfolk, VA · On-site

$19 - $21/hr

... retail counter with guidance, hose repair and order processing. Essential Duties and ... Resolves or alerts management regarding inventory issues or customer concerns * Assemble and build ...

Motion

Store Counter Sales

Chester, VA · On-site

$17/hr

## Store Counter SalesApplyremote type: On-Sitelocations: Chester, VA, USAtime type: Full timeposted ... retail store, auto body/collision* Knowledge of cataloging AND/OR inventory management systems, a ...

Belk

Beauty Flex Associate

Williamsburg, VA · On-site

... Counter Manager/Sales Team Manager/Assistant Store Manager/Store Manager, where appropriate Additional Minimum Education & Experience: No education requirement Experience in retail preferred ...

Belk

Beauty Flex Associate

Williamsburg, VA

... Counter Manager/Sales Team Manager/Assistant Store Manager/Store Manager, where appropriate Additional Minimum Education & Experience: No education requirement Experience in retail preferred ...

Barton Ford

Parts Counter Associate

Suffolk, VA · On-site

$17 - $25/hr

Parts Counter Person Location: Barton Ford, Suffolk, VA Company Overview: Since 1991, Barton Ford ... Manage requests and distribution of parts to internal, retail, and wholesale customers. * Ensure ...

Hog Slat

Counter Sales Representative

Bridgewater, VA · On-site

$16.75 - $21/hr

Work with Shenandoah Ag Supply retail customers, both in-store and over the phone, to understand ... Ability to quickly learn inventory management software * Must possess a valid driver's license

Hog Slat, Inc.

Counter Sales Representative

Bridgewater, VA · On-site

$16.75 - $21/hr

Work with Shenandoah Ag Supply retail customers, both in-store and over the phone, to understand ... Ability to quickly learn inventory management software * Must possess a valid driver's license

Genuine Parts Company

Store Counter Sales

Springfield, VA · On-site

$18.75/hr

As a NAPA Counter Sales associate , you are looked at as the "face of the retail store" and the go ... retail store, auto body/collision * Knowledge of cataloging AND/OR inventory management systems, a ...

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Retail Counter Manager information

What is a retail counter manager?

A Retail Counter Manager is responsible for overseeing the operations and sales of a specific counter or department within a retail store, such as cosmetics, jewelry, or electronics. They lead a team of sales associates, manage inventory, and ensure that customer service standards are met. Retail Counter Managers also develop sales strategies, train staff, and maintain the appearance of their designated counter to attract customers. Their goal is to maximize sales and provide an excellent shopping experience for customers.

What are the key skills and qualifications needed to thrive as a retail counter manager, and why are they important?

To thrive as a Retail Counter Manager, you need expertise in sales, inventory management, and customer service, often supported by experience in retail or supervisory roles. Familiarity with point-of-sale (POS) systems, merchandising software, and basic financial reporting tools is typically required. Strong leadership, interpersonal communication, and problem-solving skills help you motivate staff and resolve customer issues effectively. These skills ensure efficient store operations, enhanced customer satisfaction, and the achievement of sales targets.

What are some common challenges a retail counter manager might face, and how can they effectively address them?

Retail Counter Managers often encounter challenges such as meeting sales targets, managing staff performance, and ensuring exceptional customer service in a fast-paced environment. To effectively address these, successful managers focus on clear communication with their team, ongoing product training, and adapting sales strategies to customer needs. Staying organized and fostering a positive team culture can help overcome daily operational hurdles and drive store success.

What is the difference between Retail Counter Manager vs Retail Sales Associate?

AspectRetail Counter ManagerRetail Sales Associate
ResponsibilitiesOversees counter operations, manages staff, handles customer complaints, and ensures sales targets are met.Assists customers, processes transactions, stocks shelves, and promotes products.
Required SkillsLeadership, customer service, inventory management, and sales skills.Customer service, communication, product knowledge, and sales techniques.
Work EnvironmentFront-of-store, managerial setting, often in retail outlets like electronics, cosmetics, or jewelry stores.

The Retail Counter Manager typically has supervisory duties, manages staff, and handles operational tasks, while the Retail Sales Associate focuses on assisting customers and selling products. Both roles require strong customer service skills, but the manager position involves leadership and oversight responsibilities.

Retail Counter Manager jobs near you
Infographic showing various Retail Counter Manager job openings in Virginia as of September 2026, with employment types broken down into 71% Full Time, and 29% Part Time. Highlights an 100% In-person job distribution.

Retail Cosmetics Sales Counter Manager - Lancome, Tysons Corner Center - Full Time

Mclean, VA • On-site

Macy's
Retail • 10K+ employees
Learn more about Macy'sexternal

$17.33 - $28.10/hr

Full-time

Medical, Retirement, PTO

This job post has expired 2 days ago. Applications are no longer accepted.

Macy's rating

6.2

Company rating: 6.2 out of 10

Based on 867 frontline employees who took The Breakroom Quiz

Job description


Be Part of an Amazing Story
Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.
Job Overview
As a Counter Manager, you will lead a dynamic team of Beauty Advisors while managing all aspects of a specific cosmetics brand. Your role blends leadership, creativity, and customer engagement-delivering genuine hospitality through personalized consultations, expert product application, and a deep understanding of each customer's beauty and style preferences.
You'll inspire teamwork to drive sales and elevate the customer experience by creating meaningful, long-lasting connections. With a strong focus on client development, you will cultivate a loyal customer base through outreach, follow-up, and consistent, personalized service.
In addition to meeting and exceeding sales goals, you'll analyze business performance, execute vendor events and promotions, and partner with vendors and store leadership to grow the business. You'll also oversee stock presentation, hygiene standards, and team performance to ensure an exceptional and polished brand experience.
How Our Counter Managers Spend Their Day...
  • Every day starts with a positive example. As a Counter Manager, you come in energized and ready to inspire your team - wearing your name badge with pride, greeting colleagues with genuine warmth, and ensuring your counter is polished, organized, and fully prepared to welcome customers. You set the tone by reviewing daily sales goals, staying informed on new launches, top-performing products, and current beauty trends - so you're equipped to lead with confidence, support your team, and deliver exceptional service to every customer.
  • On the floor, you lead through action - welcoming customers with genuine hospitality, making eye contact, and starting friendly, personal conversations that build lasting relationships.
  • You help maintain a shoppable space by ensuring testers are clean and well-stocked, signage and pricing are current, and displays reflect brand standards. You lead by example, jumping in to support merchandising updates and keeping the space visually appealing and welcoming throughout the day.
  • You help the team Finish Strong - by coaching them to share Loyalty benefits, making sure customers leave with everything they need, and ending each interaction with a sincere thank-you, often using the customer's name and adding a personal touch.
  • You know that service starts with each other. You model collaboration, honesty, and care - supporting your peers so the whole team can better serve our customers and communities.
  • And we know that excellence is a journey - we strive to improve every day, take pride in our work, achieve sales goals and learn from each other to deliver individual and store results.

Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here.
Who You Are and What You Will Do
  • Deliver exceptional customer service through personalized consultations and expert product knowledge
  • Build lasting relationships with clients and drive client development through outreach and follow-up
  • Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow business and improve results
  • Plan and execute in-store and vendor-led events to drive traffic and engagement
  • Maintain brand standards through proper merchandising, hygiene, and stock replenishment
  • Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits
  • Collaborate with vendors, personal stylists, and store leadership to optimize outcomes
  • Resolve customer concerns in a professional and customer-first manner
  • Stay informed on new launches, best-sellers, and beauty trends to support team education
  • Manage multiple priorities in a fast-paced environment with strong attention to detail
  • Demonstrate flexibility, sound judgment, and a passion for the beauty industry
  • 3-5 years of relevant retail, beauty, or leadership experience preferred
  • Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
  • Must be able to:
    • Understand and communicate effectively with customers, co-workers, and supervisors
    • Read and understand employment policies and safety rules/procedures in English

Essential Physical Requirements You Will Perform
  • This position requires talking, lifting, constant moving, standing, and reaching with arms and hands.
  • Standing for at least two consecutive hours, lifting at least 25lbs., stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level
  • Requires close vision, color vision, depth perception, and focus adjustment
  • Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions

What We Can Offer You
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
Some additional benefits we offer include:
  • Merchandise discounts
  • Performance-based incentives
  • Annual merit review
  • Employee Assistance Program with mental health counseling and legal/financial advice

Access the full menu of benefits offerings here.
About Us
This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.
Join us and help write the next chapter in our story - Apply Today!
This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.
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About Macy's

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Macy's is proudly America's Department Store. There's a reason we've been around for 160 years. Customers come to us for fashion, value and celebration. Macy's is also known for giving back to our communities. The magic of Macy's ultimately comes alive in our stores, and our store colleagues are the ones making it happen. They provide outstanding customer service, create a memorable shopping experience, and drive sales results.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

New York, NY, US

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