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Retail Counter Manager Jobs in Virginia (NOW HIRING)

Belk

Clinique Counter Manager - Full Time

Christiansburg, VA · On-site

$16.75 - $20/hr

The Beauty Counter Manager drives personal and team results within an assigned brand, demonstrating ... of retail experience and a dedication to customer service excellence. * Available to work a ...

Belk

Clinique Counter Manager - Full Time

Christiansburg, VA · On-site

$16.75 - $20/hr

The Beauty Counter Manager drives personal and team results within an assigned brand, demonstrating ... of retail experience and a dedication to customer service excellence. * Available to work a ...

Belk

Estee Lauder Counter Manager - Full Time

Lynchburg, VA · On-site

$17.50 - $21/hr

The Beauty Counter Manager drives personal and team results within an assigned brand, demonstrating ... of retail experience and a dedication to customer service excellence. * Available to work a ...

Belk

Estee Lauder Counter Manager - Full Time

Lynchburg, VA · On-site

$17.50 - $21/hr

The Beauty Counter Manager drives personal and team results within an assigned brand, demonstrating ... of retail experience and a dedication to customer service excellence. * Available to work a ...

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Retail Counter Manager information

What is a retail counter manager?

A Retail Counter Manager is responsible for overseeing the operations and sales of a specific counter or department within a retail store, such as cosmetics, jewelry, or electronics. They lead a team of sales associates, manage inventory, and ensure that customer service standards are met. Retail Counter Managers also develop sales strategies, train staff, and maintain the appearance of their designated counter to attract customers. Their goal is to maximize sales and provide an excellent shopping experience for customers.

What are the key skills and qualifications needed to thrive as a retail counter manager, and why are they important?

To thrive as a Retail Counter Manager, you need expertise in sales, inventory management, and customer service, often supported by experience in retail or supervisory roles. Familiarity with point-of-sale (POS) systems, merchandising software, and basic financial reporting tools is typically required. Strong leadership, interpersonal communication, and problem-solving skills help you motivate staff and resolve customer issues effectively. These skills ensure efficient store operations, enhanced customer satisfaction, and the achievement of sales targets.

What are some common challenges a retail counter manager might face, and how can they effectively address them?

Retail Counter Managers often encounter challenges such as meeting sales targets, managing staff performance, and ensuring exceptional customer service in a fast-paced environment. To effectively address these, successful managers focus on clear communication with their team, ongoing product training, and adapting sales strategies to customer needs. Staying organized and fostering a positive team culture can help overcome daily operational hurdles and drive store success.

What is the difference between Retail Counter Manager vs Retail Sales Associate?

AspectRetail Counter ManagerRetail Sales Associate
ResponsibilitiesOversees counter operations, manages staff, handles customer complaints, and ensures sales targets are met.Assists customers, processes transactions, stocks shelves, and promotes products.
Required SkillsLeadership, customer service, inventory management, and sales skills.Customer service, communication, product knowledge, and sales techniques.
Work EnvironmentFront-of-store, managerial setting, often in retail outlets like electronics, cosmetics, or jewelry stores.

The Retail Counter Manager typically has supervisory duties, manages staff, and handles operational tasks, while the Retail Sales Associate focuses on assisting customers and selling products. Both roles require strong customer service skills, but the manager position involves leadership and oversight responsibilities.

Retail Counter Manager jobs near you
Infographic showing various Retail Counter Manager job openings in Virginia as of September 2026, with employment types broken down into 71% Full Time, and 29% Part Time. Highlights an 100% In-person job distribution.

Counter Manager

Fredericksburg, VA • On-site

Johnstone Supply - J Team Group
See more jobs at Johnstone Supply - J Team Groupexternal

$16.50 - $19.50/hr

Full-time

Re-posted 12 days ago

Job description

Position Overview:

The Counter Manager oversees daily operations by managing staff, fostering a customer-focused environment, and ensuring compliance with company policies and safety standards. Responsibilities include hiring, training, scheduling, and resolving operational issues while actively assisting with sales, inventory management, and maintaining a safe, organized storefront. Knowledge of HVAC products, basic computer skills, and customer service experience are essential.

Managerial Duties:

  • Continually evaluate store personnel to ensure the correct employees are in the correct role.
  • Ensure branch culture is focused on servicing customers.
  • Foster a team-oriented atmosphere, operating as a leader with a positive attitude.
  • Adhere to and train employees to maintain proper workplace procedures, policies, and safety protocols.
  • Maintain open communication to support a healthy work environment.
  • Train employees in all areas to help the store succeed.
  • Manage employees and resolve any problems, whether customer based, or employee based.
  • Report any consistent problems that are not being resolved to supervisor.
  • Monitor employee hours and assist with schedules.
  • Facilitate or lead projects as assigned.

Sales Duties:

  • Assist with customer service and sales, including answering phones, greeting customers, and servicing the sales counter.
  • Provide product recommendations and/or price quotes.
  • Pull material for orders. Assist with loading material into customer vehicle when requested.
  • Replenish and restock counter shelves to ensure adequate inventory levels per instruction from branch manager.
  • Work with branch manager to develop and execute sales promotions and counter activities.
  • Ensure safety by maintaining cleanliness of storefront. Make sure that aisles are free of potential hazards. Report all unsafe conditions to management.
  • Operates hand trucks, pallet jacks, forklifts, order pickers, and other equipment safely and in accordance with organizational procedures.
  • Accesses Material Safety Data Sheets (MSDS) as needed and when appropriate.
  • Maintains required hazardous materials, forklift, and other internal and external certifications.
  • Assist with annual physical count of full warehouse inventory.

Required:

  • Valid REAL ID or passport
  • High School Diploma / GED OR equivalent combination of education and experience.
  • Minimum 3 years of HVAC customer service or sales experience
  • Basic computer skills (e.g., Email programs, Internet browsers, Word, Excel, JEN, and the DDI Inform system).
  • General knowledge of HVACR products, concepts, and the industry as a whole.

Preferred:

  • Experience with computer or barcode driven inventory management systems.
  • Demonstrated understanding and application of effective sales strategies and techniques.
  • Skill in using point-of-sale computer systems to locate information and process transactions.

Physical Demands:

  • Ability to lift to 75 pounds climb and balance on ladders and equipment; walk, stoop, kneel, crouch and crawl; and reach, push, pull and manipulate.
  • Most work is performed in a climate-controlled retail setting where noise levels are low-to-moderate. Warehouse environment is climate-controlled but may be open to dust/dirt.

ID: 195

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