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Retail Client Services Manager Jobs (NOW HIRING)

Epiq

eDiscovery Client Services Manager

New York, NY · On-site +1

$130K - $145K/yr

The Client Services Manager functions as a key leader in successfully managing the Client Services team and assigned client relationships through effective project management coordination and ...

Epiq

eDiscovery Client Services Manager

New York, NY · Remote

$130K - $145K/yr

The Client Services Manager functions as a key leader in successfully managing the Client Services team and assigned client relationships through effective project management coordination and ...

Epiq

eDiscovery Client Services Manager

Chicago, IL · Remote

$130K - $145K/yr

The Client Services Manager functions as a key leader in successfully managing the Client Services team and assigned client relationships through effective project management coordination and ...

Tiffany

VIE, Retail Client Experience

New York, NY · On-site

$16.50 - $18/hr

The role will independently manage projects from concept through launch, measure impact, and ... Be in good standing with regard to the national service obligations of your country(ies) (defence ...

Slayden

Senior Client Services Manager

Oregon, WI · On-site

This Client Services Manager will primarily manage our business development policies, processes, and seek out and support the implementation of best-in-class practices. This position will support and ...

Tiffany & Co.

VIE, Retail Client Experience

New York, NY · On-site

$16.50 - $18/hr

The role will independently manage projects from concept through launch, measure impact, and ... Be in good standing with regard to the national service obligations of your country(ies) (defence ...

Azerion

Senior Client Services Manager

Manhattan, NY · On-site +1

Senior Client Services Manager Location: Hybrid (New York City + WFH) Reports To: Lisa Horstmann Job Type: Permanent Who we are: Azerion is a global digital entertainment and media platform ...

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Retail Client Services Manager information

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$58.7K

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How much do retail client services manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for retail client services manager in the United States is $58,749.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $76,500.00 per year, depending on experience, location, and employer.

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Infographic showing various Retail Client Services Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $58,749 per year, or $28.2 per hour.

eDiscovery Client Services Manager

New York, NY • On-site, Remote

Epiq
Law Firms • 5 - 10K employees
Learn more about Epiqexternal

$130K - $145K/yr

Full-time

Re-posted 11 days ago

Epiq Systems rating

7.2

Company rating: 7.2 out of 10

Based on 37 frontline employees who took The Breakroom Quiz

138th of 226 rated it services

Job description

At Epiq, your work contributes to complex, global legal outcomes. You'll join a values-driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise-wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that's recognized externally. Enabled by modern platforms and AI, you'll do the most meaningful work of your career and see your impact at scale.
Job Description:
Job Description Details:
The Client Services Manager functions as a key leader in successfully managing the Client Services team and assigned client relationships through effective project management coordination and execution. Successful candidates must have the team leadership and professional background in the electronic discovery industry to successfully manage multiple projects, coordinate efforts from various resources, and ensure consistently superior service for client relationships in a fast-paced environment.
Principal Job Responsibilities:
  • Responsible for the hiring, training, development, and management of the assigned Client Services Team
  • Accountable for the overall success of the Client Services team and customer satisfaction
  • Serves as the primary liaison with key client representatives and owns the service delivery relationship for assigned projects
  • Serves as the internal and external point of contact for projects and issue resolution across company functions
  • Drive overall client satisfaction through effective coordination and communication of client deliverables
  • Partnership with clients to establish best practices to meet specific needs and addresses prioritization issues that may arise
  • Advise and execute on complex issue resolution through internal remediation processes to drive client satisfaction
  • Participates in the planning and execution of project initiatives, drive process-improvement, and coordination of continual status updates on project objectives
  • Ensures client and project requirements are being met with the highest quality and accuracy through verification and communicating routinely with both the client and internal partners
  • Manages and reports to clients on project budget, revenue forecasting, and financial status
  • Demonstrates leadership to both clients and internal partner to deliver project objectives professionally and with superior quality
  • Work with Operational departments to customize and continually enhance service quality
  • In partnership with internal stakeholders, participate in the coordination, agenda, execution, and action items stemming from cadenced client business reviews
  • Development of subject matter expertise relating to client-specific tools and software
  • Develop and maintain client relationships with key client contacts and act as an escalation point for client concerns and partnership on client initiatives.

Desired Qualifications and Skills:
  • A deep understanding of eDiscovery and litigation support which is typically the result of at least 5-7 years in relevant positions with law firms, corporate legal departments, or eDiscovery service providers
  • Proven leadership and staff development skills which help to motivate personnel and provide professional growth allowing them to assume additional responsibilities
  • Demonstrated success in the management of multiple simultaneous projects.
  • Oral and written communication skills to effectively provide confident leadership
  • Strong critical thinking skills with the ability to efficiently gather and process information required for problem solving and resolution in response to client inquiries, deadlines, and project management
  • Previous client relationship skills which include the ability to proactively manage client expectations, recognize client needs, and adapt company capabilities to consistently meet client requirements.
  • A solid understanding of the Electronic Discovery Reference Model, database design and management, data processing activities, and legal document review requirements.

Education & Certifications:
  • Bachelor's (BA) Degree
  • A graduate degree such as a Juris Doctorate (JD) degree or Masters of Business Administration (MBA) a plus
  • Relevant eDiscovery or Project Management certifications preferred
  • Relativity Certified Administrators strongly preferred

Work Conditions: Able and willing to work for extended periods of time including evenings and weekends
#LI-TP1 #Remote
The Compensation range for this role is $130,000.00 to $145,000.00 USD annually and may be eligible for an annual bonus.
Your specific salary will be determined based on several factors:
  • Location-based market rate for the role
  • Your abilities in relation to the job specification
  • Performance during screening and interview
  • Pay parity with the wider team in the considered location

Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.
Click here to learn about Epiq's Benefits.
Epiq Leadership Compass
Builds Talented Teams
Builds and develops inclusive, high-performing teams aligned to strategic goals for exceptional talent and business results.
  • Focus on employee engagement
  • Build a strong talent pipeline

Fosters Relationships & Collaboration
Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.
  • Build trust-based partnerships
  • Nurture long-term relationships
  • Remove collaboration barriers
  • Celebrate cross-team success

Engages & Influences
Inspires action and alignment through clear communication, purposeful influence, and a compelling vision.
  • Use storytelling to build buy-in
  • Align communication with organizational goals
  • Guild alignment through strong engagement

Maximizes Performance
Sets and reinforces performance standards that drive results, ensure accountability, and align with Epiq's goals.
  • Use data to identify improvement opportunities
  • Make informed decisions
  • Align team goals with boarder strategy
  • Empower teams to manage their own goals
  • Translate vision into clear priorities
  • Prepare for disruptions with strong change management

Achieves Operational Success
Drives continuous improvement and operational excellence through smart processes, data insights, and quality execution.
  • Improve workflows for team efficiency
  • Use clear documentation and expectations
  • Resolve issues quickly using data and feedback

It is Epiq's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual's race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

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