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Retail Client Services Manager Jobs (NOW HIRING)

Dresner Group

Client Services Manager

Columbia, MD · On-site

... management services to the SMB marketplace, Dresner Group has since helped several hundred ... Job Responsibilities oManage the Client Support team, triaging of support requests, and ticket ...

Vee Technologies

Client Services Manager

Decatur, GA · On-site +1

$90K - $110K/yr

Experience selling software, SaaS, technology solutions, or professional services preferred. * Strong consultative selling and relationship-building skills. * Ability to manage multiple opportunities ...

The Stepping Stones Group, LLC

... management.A sales-accepted meeting is one in which the appropriate district decision-maker agrees to meet andthere is a credible opportunity to explore services that could generate revenue. The ...

New

Tatari

Client Services Manager - Growth

Los Angeles, CA · On-site

$80K - $110K/yr

Tatari is growing and we're looking for a Client Services Manager to join our Growth team! We're looking for a strategic, client-facing leader to join our Growth team and help drive performance for a ...

Tatari

Client Services Manager - Growth

New York, NY · Hybrid

$80K - $110K/yr

Tatari is growing and we're looking for a Client Services Manager to join our Growth team! We're looking for a strategic, client-facing leader to join our Growth team and help drive performance for a ...

Tatari

Client Services Manager - Growth

San Francisco, CA · Hybrid

$80K - $110K/yr

Tatari is growing and we're looking for a Client Services Manager to join our Growth team! We're looking for a strategic, client-facing leader to join our Growth team and help drive performance for a ...

Netflix

Client Services Manager - NSB

New York, NY · On-site

The Role We are seeking a Client Services Manager to join our growing Studio Operations and Services team. This position will be based in Brooklyn, New York. This position will be responsible for ...

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Retail Client Services Manager information

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$58.7K

$85K

How much do retail client services manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for retail client services manager in the United States is $58,749.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $76,500.00 per year, depending on experience, location, and employer.

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Infographic showing various Retail Client Services Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $58,749 per year, or $28.2 per hour.

Client Services Manager

Columbia, MD • On-site

Dresner Group
IT Services • 11 - 50 employees
Learn more about Dresner Groupexternal

Full-time

PTO

Re-posted 2 days ago

Job description

Company Description
Founded in 2002 to provide quality IT advisory, implementation, and management services to the SMB marketplace, Dresner Group has since helped several hundred organizations realize the value of a properly managed IT environment. Since our conception, we have continued to offer experienced professionals and expertise coupled with superior customer service. Today our clients reside in Maryland, Washington DC, Pennsylvania, Delaware, Ohio, Virginia and North Carolina.
We envision our company as a regional leader in the information technology marketplace and strive to become recognized and respected as the premier provider of information technology solutions, consultative services, and support services to small and medium-size businesses. The growth and profitability of our company will be fueled by an intense focus on providing excellence and on fostering complete and customized IT experiences for our clients in a cost-effective manner.
Dresner Group provides a full range of IT services including:
  • On-site Services
  • Help Desk, 24x7x365
  • Cloud Services
  • IT Consulting Services

For More Career Opportuniites Please Visit: www.dresnergroup.com
Job Description
This position is a multi-faceted and dynamic opportunity for a hands-on manager that is looking to be involved in all aspects of technology & service delivery, while managing a team of support technicians. The individual should be a detail and process oriented person, as well as possess solid problem solving skills. In addition, the individual must have excellent verbal and written communication skills to keep our clients, management, and other CST's informed.
Job Responsibilities
oManage the Client Support team, triaging of support requests, and ticket queues.
oScheduling of support and preventative maintenance tickets
oWork with management team to develop baseline support metrics
oDeliver and exceed on all team performance targets
oMaintain and monitor quality service levels
oImprove productivity by highlighting deficiencies and recommending change in tools, training, processes, and reporting
oFacilitate customer resolution for escalated calls and engage the necessary technical support
oResponsible for assuring clients are provided efficient and timely support on a 24x7x365 basis
oPerforms staff scheduling to ensure helpdesk coverage during normal business hours and on-call support as required
oManages the client support staff including consultation on performance evaluations, promotions, hiring, and disciplinary actions
oIsolates problem trends and ensures that troubleshooting efforts are completed for recurring problems until the permanent solutions are found
oCoordinates training requirements of helpdesk personnel
Qualifications
Preferred Working Experience
oMinimum of 3-5 years of management experience
oRelative working experience with managed service providers or similar organization.
oDemonstrated leadership abilities and achievement orientated
Required
oBachelor's degree in business, communications, or a closely related field.
oWillingness to work evenings and weekends on occasion.
Characteristics
oEnthusiastic about working in a fast-paced and ever evolving environment.
oEnjoy working with existing clients and eager to engage in new client opportunities.
oService oriented attitude - will do what it takes to get the job done right.
oA spirit of perpetual learning, identifying new technologies as they emerge and becoming an expert in them.
oA passion for sharing information to the team and clients.
oProven leader who can successfully manage the client support team
Additional Information
Benefits
Dresner Group offers excellent compensation and benefits, including competitive salaries and a generous vacation plan.
All your information will be kept confidential according to EEO guidelines.

Apply