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Retail Client Manager Jobs in Washington (NOW HIRING)

Aramark

Retail Manager

Washington, DC · On-site

$65K - $75K/yr

The Retail Manager must ensure efficient operations of their store in line with Aramark's policies, procedures, and client contract. The Manager coordinates the store's guest services so that staff ...

EPAM Systems Inc

Client Partner

Mclean, VA · On-site

Align with EPAM Account Managers and Account Management Senior Leadership to co-develop account ... Energy & Utilities, Retail/Consumer, Healthcare & Life Sciences, or Technology (Media ...

Kering

GUCCI Retail Training Manager - North

Mclean, VA · On-site

$17.50 - $22/hr

... client experience Execute training activities as directed by the Vice President of Retail - North ... and Senior Manager, Retail Training - North Facilitate monthly district training calls ...

Kering

GUCCI Retail Training Manager - North

Mclean, VA · On-site

$17.50 - $22/hr

Additional experience in a client-facing role at a retail setting is desirable * Luxury retail experience is preferred * Experience planning and managing both small and large-scale training events ...

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Retail Client Manager information

What is a retail client manager?

A Retail Client Manager is responsible for maintaining and growing relationships with retail clients, ensuring their needs are met and that they receive high-quality service. This role often involves overseeing client accounts, managing sales targets, coordinating with internal teams, and identifying opportunities to increase client satisfaction and business growth. Retail Client Managers act as the main point of contact for clients, addressing inquiries, resolving issues, and providing strategic advice to help clients achieve their business objectives.

What are the key skills and qualifications needed to thrive as a retail client manager?

To thrive as a Retail Client Manager, you need strong sales acumen, client relationship management skills, and typically a bachelor's degree in business or a related field. Familiarity with CRM software, retail analytics platforms, and POS systems is often required. Exceptional communication, negotiation, and problem-solving abilities help you build trust and resolve client issues effectively. These skills are crucial for driving sales growth, maintaining client satisfaction, and ensuring long-term business partnerships in the competitive retail sector.

How does a retail client manager typically collaborate with cross-functional teams to meet client needs?

A Retail Client Manager often works closely with teams such as merchandising, marketing, supply chain, and finance to ensure client expectations are met and exceeded. They serve as the main point of contact between the client and the company, translating client goals into actionable plans and coordinating with internal teams to deliver tailored solutions. Regular meetings, status updates, and collaborative planning sessions are common, enabling the Retail Client Manager to address challenges quickly and maintain strong client relationships. This collaborative environment not only benefits clients but also helps the Retail Client Manager develop a broad skill set and deep company knowledge.

What is the difference between Retail Client Manager vs Retail Sales Associate?

AspectRetail Client ManagerRetail Sales Associate
CredentialsCustomer service experience, sales skills, sometimes management certificationsHigh school diploma or equivalent, sales and customer service skills
Work EnvironmentOffice settings, client meetings, store managementRetail stores, direct customer interaction
Employer & Industry UsageRetail chains, financial services, luxury brandsDepartment stores, specialty shops, retail chains
Search & Comparison IntentUnderstanding roles, career progression, job requirementsEntry-level position, sales techniques, customer service

The Retail Client Manager typically handles client relationships, sales strategies, and account management within retail or related industries, often requiring experience and specific skills. In contrast, a Retail Sales Associate focuses on direct customer service and sales at the store level, usually with minimal experience. Both roles are essential in retail but differ in responsibilities, credentials, and work environment.

What cities in Washington are hiring for Retail Client Manager jobs?

Cities in Washington with the most Retail Client Manager job openings:

Retail Client Manager jobs near you
Infographic showing various Retail Client Manager job openings in Washington as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

Director - Consumer and Retail Group

Washington, DC • On-site

Alvarez and Marsal
Business Management Consulting • 5 - 10K employees
Learn more about Alvarez and Marsalexternal

Full-time

Re-posted 14 days ago

Alvarez & Marsal rating

7.2

Company rating: 7.2 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

Description

A&M Consumer & Retail Group | Director

Who We Are:

Alvarez & Marsal (A&M) is a global professional services firm with over 12,000 entrepreneurial, action-oriented professionals across 80+ locations. We specialize in turnaround management, restructuring, performance improvement, and corporate advisory services.
 

Our Consumer & Retail Group was established over six years ago to disrupt consulting: we're faster, more experienced, and deliver more impact than traditional firms. We're a mix of seasoned consultants and operational experts who combine analytical rigor with business judgment to build practical solutions.

Our clients need tangible results. Whether driving topline growth, right-sizing costs, or navigating disruption, they get a strategy that works and a team that executes. Our clients consistently put meaningful points on the board, and their teams leave equipped to sustain value long-term.

Our Culture:

We are independent thinkers and doers who operate with Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity. We solve problems with speed, rigor, and an entrepreneurial mindset.

What You'll Do:

  • Lead complex client engagements across transformation, performance improvement, and M&A. Own value creation and client impact from start to finish.
  • Help build and lead high-performing teams on engagements, managing scope, approach, resourcing, and timeline with rigor and speed.
  • Own C-level and board relationships. Guide strategic decisions through credibility, insight, and hands-on problem-solving.
  • Identify and execute high-impact opportunities for EBITDA expansion and shareholder value in partnership with CRG leadership and clients.
  • Synthesize financial, operational, and strategic data into enterprise-level recommendations with measurable P&L impact.
  • Drive change management and stakeholder alignment across complex organizations.
  • Build durable client relationships and identify new business opportunities.
  • Contribute to CRG tools, methodologies, and intellectual property. Mentor junior staff and participate in recruiting.

What We're Looking For:

  • Consulting or Consulting and Operational experience with demonstrated success in consumer and/or retail related industries.
  • Deep expertise in one or more of these areas:
    • Consumer/Retail consulting, finance, transformation, or corporate development
    • Supply chain, logistics, or operations strategy for consumer goods or retail
    • Merchandising, category management, or sales and marketing effectiveness
    • Network modeling, procurement strategy, or manufacturing operations
    • SG&A reduction, M&A (divestitures, carve-outs, integration), or digital transformation
  • Proven ability to lead complex work streams, structure problem-solving in ambiguous situations, and deliver results under pressure.
  • Track record synthesizing data into actionable recommendations, implementing solutions with clients at all levels, and developing compelling business cases.
  • Entrepreneurial mindset. Intellectual curiosity. Results-driven orientation. Action bias.

Core Competencies:

  • Strategic Leadership: Influence C-level and board stakeholders in complex situations. Guide decisions with credibility and insight.
  • Engagement Leadership: Help build high-performing teams. Drive execution rigor, quality delivery, and on-time completion across multiple workstreams.
  • Client Management: Understand organizational dynamics and stakeholder agendas. Engage effectively from board to operations. Drive implementation.
  • Analytical Rigor: Perform sophisticated financial and operational analysis. Structure complex problems independently. Generate P&L impact.
  • Communication: Translate complex information into clear narratives. Develop client-ready documents and presentations with advanced written and verbal skills.
  • Action Orientation: Structure problem-solving approaches independently. Balance speed with rigor. Drive stakeholder alignment.
  • People Leadership: Mentor and develop talent. Participate in recruiting and capability building.
  • Entrepreneurial Mindset: Think strategically. Question assumptions. Drive innovation. Maintain high energy in fast-paced environments.

Qualifications:

  • Undergraduate degree from a top university, MBA preferred
  • Master's degree (or foreign equivalent) in Business Administration, Management, Engineering, or related field
  • 6+ years of relevant experience in consumer/retail business or consulting at a professional services firm, or a mix of consulting and corporate finance / operations roles
  • Demonstrated success leading and managing complex work streams and projects
  • Advanced proficiency with Microsoft Word, PowerPoint, Excel, and Access
  • Strong technical acumen and comfort working with complex data
  • Advanced written communication skills and ability to develop client-ready documents and presentations independently
  • Open to domestic travel up to 70% M-F

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