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Retail Banking Associate Jobs in Virginia (NOW HIRING)

Armed Forces Bank

Military Personal Banker

Fort Myer, VA · On-site

$18/hr

... and associate interactions. * Introduce, promote and recommend consumer banking products and ... Physical Requirements The work environment is typical of a standard office or retail banking ...

M&T Bank

Relationship Banker- Manassas VA

Manassas, VA

$23.84 - $39.74/hr

Demonstrated experience in branch banking and relationship-based retail banking is required, with a ... Associates degree Notary public license Bilingual based on branch needs Physical Requirements:

Armed Forces Bank

Military Personal Banker

Fort Myer, VA · On-site

$18/hr

... and associate interactions. * Introduce, promote and recommend consumer banking products and ... Physical Requirements The work environment is typical of a standard office or retail banking ...

Woodforest Financial Group

Teller Retail Banker II

Richmond, VA · On-site

$14.75 - $18.50/hr

... banking at Woodforest. Key responsibilities include: * Achieving individual sales by proactively ... OR an Associate's degree and 1 year of relevant and transferrable sales and/or customer service ...

Woodforest Financial Group

Teller Retail Banker II

Hampton, VA · On-site

$14 - $17.50/hr

... banking at Woodforest. Key responsibilities include: * Achieving individual sales by proactively ... OR an Associate's degree and 1 year of relevant and transferrable sales and/or customer service ...

Woodforest Financial Group

Teller Retail Banker II

Roanoke, VA · On-site

$15.75 - $19.50/hr

... banking at Woodforest. Key responsibilities include: * Achieving individual sales by proactively ... OR an Associate's degree and 1 year of relevant and transferrable sales and/or customer service ...

Woodforest Financial Group

Teller Retail Banker II

Galax, VA · On-site

$14 - $17.50/hr

... banking at Woodforest. Key responsibilities include: * Achieving individual sales by proactively ... OR an Associate's degree and 1 year of relevant and transferrable sales and/or customer service ...

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All JobsRetail Banking Associate JobsRetail Banking Associate Jobs in Virginia

Retail Banking Associate information

What does a retail banking associate do?

A Retail Banking Associate assists customers with their day-to-day banking needs, such as opening accounts, processing deposits and withdrawals, and answering questions about bank products and services. They help ensure a positive customer experience by providing information, resolving issues, and referring clients to specialized banking staff when necessary. Retail Banking Associates also help maintain accurate records and uphold security procedures to protect customers’ financial information.

What are the key skills and qualifications needed to thrive as a retail banking associate?

To thrive as a Retail Banking Associate, you need strong customer service abilities, basic financial knowledge, and at least a high school diploma or equivalent. Familiarity with banking software, cash handling systems, and sometimes certification in anti-money laundering (AML) practices is often required. Excellent communication, problem-solving, and attention to detail help build trust with clients and efficiently resolve their needs. These skills ensure accurate transactions, customer satisfaction, and compliance with financial regulations, which are critical to the bank's reputation and success.

What are some common challenges retail banking associates face when assisting customers, and how can these be managed effectively?

Retail Banking Associates often encounter challenges such as handling high volumes of customer inquiries, resolving account discrepancies, and navigating complex financial products. Managing these effectively requires strong communication skills, patience, and a good understanding of bank policies and procedures. Regular training and support from experienced team members also help associates stay updated on regulatory changes and new services, enabling them to provide accurate information and resolve issues efficiently.

What is the difference between Retail Banking Associate vs Customer Service Representative?

AspectRetail Banking AssociateCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer banking certificationsHigh school diploma or equivalent; customer service experience beneficial
Work EnvironmentBank branches, financial institutionsCall centers, retail stores, bank branches
Employer & Industry UsageFinancial institutions, banksVarious industries including banking, retail, telecom
Common Search & ComparisonYesYes

The Retail Banking Associate primarily works within banks, focusing on financial transactions, account management, and sales. Customer Service Representatives also handle client inquiries but often work across multiple industries, providing general support. While both roles require strong communication skills and customer service experience, Retail Banking Associates typically need some banking-specific knowledge and certifications. They are more specialized within the banking industry, whereas Customer Service Representatives have broader roles across sectors.

How hard is it to get into a retail banking associate?

Getting a retail banking associate position typically requires a high school diploma or equivalent, with some employers preferring candidates with customer service experience or relevant certifications. The role often involves basic financial knowledge, communication skills, and the ability to work in a team, with competition varying by location and employer requirements.

Which retail banking associate pays the most?

The highest-paid retail banking associates typically work in senior or specialized roles, such as branch managers or financial advisors, and can earn higher salaries due to experience, certifications, and performance. Salaries vary by location and institution but generally range from $40,000 to over $70,000 annually for experienced professionals. Advanced skills in sales, customer service, and financial products can also lead to higher compensation.

What are the most commonly searched types of Retail Banking jobs in Virginia?

The most popular types of Retail Banking jobs in Virginia are:

What are popular job titles related to Retail Banking Associate jobs in Virginia?

For Retail Banking Associate jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Retail Banking Associate jobs in Virginia look for?

The top searched job categories for Retail Banking Associate jobs in Virginia are:

What cities in Virginia are hiring for Retail Banking Associate jobs?

Cities in Virginia with the most Retail Banking Associate job openings:

Retail Banking Associate jobs near you
Infographic showing various Retail Banking Associate job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Military Personal Banker

Armed Forces Bank

Fort Myer, VA • On-site

$18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 27 days ago

Job description

Summary
Military Personal Bankers are front-line associates who deliver solutions that help our clients achieve financial freedom and peace of mind. Military Personal Bankers achieve this vision by building professional relationships with clients and potential clients to understand their financial needs and to deliver valuable products and services to meet those needs. Successful Military Personal Bankers are enthusiastic about delivering excellent client service, understanding and promoting bank products to individuals and companies, conducting accurate banking transactions in a fast-paced environment, and working with a team to achieve individual and group goals.
Responsibilities
  • Deliver fast, easy and personal service consistent with company standards in all client, non-client and associate interactions.
  • Introduce, promote and recommend consumer banking products and services to clients and non-clients.
  • Process banking transactions for clients, including cash transactions, cashing checks, assisting with deposits and withdrawals, issuing cashier's checks and money orders, opening checking and savings account and assisting clients with obtaining other bank products, including credit cards and personal loans.
  • Balance currency, coin and checks in client transactions and teller drawer as required.
  • Adhere to all bank compliance, security and operational policies and procedures, as well as financial loss standards.
  • Handle incoming client inquiries via live chat in a timely, professional, and accurate manner.
  • Respond to real-time chat requests, providing product, service, and account-related support while maintaining high client satisfaction.
  • Serve as a first point of contact for clients through incoming chat channels, addressing questions, resolving issues, and routing requests as needed.
  • Deliver consistent, friendly, and solutions-oriented service through live chat interactions, adhering to established service-level agreements (SLAs).
  • Play an essential role in finding the right solutions for clients.
  • Maintain client information in complete confidence.
  • Proven ability to consistently meet or exceed established goals for the position.
  • Protect all client and bank information confidentially and follow all company policies.
  • Understand, communicate, and instill the Company's mission, vision, and values (Pillars of Success).
  • Complete monthly training in a timely manner to ensure knowledge of bank regulatory requirements, policies, and procedures.
  • Working at the worksite during regular business hours and/or assigned hours.
  • Other specified duties as assigned.

Compensation & Benefits
The Military Personal Banker I position pays a minimum of $18.00 per hour. This position is eligible for additional incentive compensation monthly, based on achievement of established incentive goals.
Full-time associates are eligible for our benefits package:
  • Medical
  • Dental
  • Vision
  • 401(k) plan
  • Company paid life insurance
  • Short and Long-term disability insurance
  • Company paid vacation, paid leave and holidays

This position will remain open until a qualified applicant is hired.
Skills
  • Strong attention to detail and ability to complete work accurately.
  • Ability to organize work.
  • Strong written and verbal communication skills required.
  • Basic math and counting skills, required.
  • Strong sales skills, required.
  • Strong multi-tasking skills, required.
  • Working knowledge of common computer programs (i.e. Windows, MS Office, Email, etc.), required.

Education & Experience
  • High school diploma or equivalent, required.
  • 1+ years client facing service experience, required.
  • Cash handling experience, required
  • Sales experience, required.
  • Experience in typing, phone and ten-key operation, required.
  • Must be able to work flexible schedules based on the banking center hours of operation .
  • Must be able to work overtime when necessary.
  • Must be able to access Military base, required.
  • Ability to be NMLS licensed, and state notary licensed, required.

Physical Requirements
The work environment is typical of a standard office or retail banking setting. The position involves standing most of the workday. The position will involve moving about the workspace to reach entrances/exits, restrooms, conference rooms, or other areas within the work environment. Reaching may be required involving the ability to move arms in any direction. Office equipment, such as a computer and telephone, will be used requiring the ability to manipulate a keyboard, mouse, and/or keypad. The ability to decipher a computer screen or written documents is necessary. The ability to express or exchange ideas; impart information to clients, coworkers, or the public; or to convey detailed or important instructions; is required. The ability to receive and understand detailed information shared through oral or written communication is required. Position requires lifting and/or the exerting of up to 10 pounds of force.

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