Restaurant Training Manager Jobs in Spring Valley, CA

Restaurant Training General Manager

Reporting to theDirector of Operations the Training Restaurant General Manager (TGM) is the primary support for the management teams in their respective restaurant locations and market.The Training General Manager (TGM) role is crucial to Smashburger's people focused culture. Theyare responsible forexecuting Smashburger training programs to Gold Standard. It is the TGM that evaluates the performance of new shift leaders and managers to certify their skills to perform their assigned job duties.

Restaurant General ManagerResponsibilities

• Promote a fun and positive work environment

• Ensurerestaurantis always staffed adequately whichincludesretainingemployees, communicating staffing needs to DO, recruiting and checking ATS each morning for new applicantflow,interviewing and hiringnew employees

• Provide initial and ongoing training to all employees within therestaurantutilizingSmashConnectLMS, and 4 step method of training

• Manage the performance of multiple Restaurant Managers (RM), Shift Leaders (SL) and Employees

• Partner with Human Resources Business Partner (HRBP) to manage progressive disciplinary processes that arise with therestaurant

• Resolve all employee relations issues with theassistanceof the DO/SDO and HRBP

• Engage in talent reviews and performance conversations for all RM/RS in their respective restaurant

• Reward and recognize employee performance that exceeds company standards

• Manage with integrity the daily completion of operational check lists to include

• Line checks

• Uniform standards

• Opening/closing check lists

• Safe and deposit logs

• Manage FSC operational standards daily and complete a corrective action plan for every FSC audit performed by SDO, DO, and QM

• Manage the guest experiencemetrics (NPS and OSAT) and resolve all guest complaints within 24 hours of the incident through use of Medallia

• Ensure all food safety standards are followed and in compliance with all local health departments

• Exemplify guest service on each shift of the day and communicates SIZZLE service standards to the employees

• Manage the successful onboarding,trainingand skills validationfor all new employeeswithin the first30 daysof hire

• Facilitate routine management communication

• Manage the businesses spends through allocations and usage of company declining budget

• Participate in P&L reviews with SDO and DO

• Manage COGS through PAR ordering management, inventory, and FIFO reporting

• Managespending onother operating costs; forexamplecleaning, small wares, andlaundry fees

• Monitor the compliance ofcompany cash policies to ensure minimal losses through theft or shortages

• Build sales through community involvement andexecutingLSM programs

• Manage labor cost through effective wages within the hourly minimums in accordance tostatelaws

• Build schedules based on company forecast tool and allowed labor percentages. While reacting daily to sales trends and reducing labor scheduled when needed

• Follow all guidelines and procedures set forth by Smashburger, local, state, and federal employment regulations

Requirements

• Flexible to work nights, weekends, and holidays

• Successfully complete Smashburger manager training program

• Physical ability to stand for extended periods of time and to move and lift boxes of food/ supplies up to 50 lbs.

• Ability to work in high and low temperatures

• Possessstrong communicationskills, both written and verbal, to effectively communicate with restaurant management, front line employees and corporate support teams

• People management skills to effectively select, assess, coach/counsel, develop, motivate, and lead restaurant teams

• Excellent attention to detail

• Proven time management, consistency, and organizational skills

• Highly motivated, self-directed, and results driven

Training General ManagerResponsibilities

• Be a mentor within the market for Restaurant General Managers

• Implement Smashburger's Manager Training program as outlined to include:

• Following and communicatingtrainingschedules

• Managing the completion of the Manager Skills Demonstration Planner

• UsingSmashConnecttovalidatethe knowledge and skill each new restaurant manager

• Managing traineeSmashConnectcompletions

• Validating the knowledge and skillofeach new restaurant manager

• Documenting observationsfor each trainee inSmashConnect

• Submit weekly paperwork to FLM

• Be a proctorforFood Safety and Alcohol Safety certifications forthe market

• Champion the integrity of execution of Smashburger training programs in the market

Smashburger Training General Manager Certification Criteria

• 1-2 years of Restaurant General Manager experience in Smashburger

• No performancemanagement incidences in last 6 months

• High Performer Food Safety Steritech Rating; Medium Performer remaining categories

• Attendance on TGM Quarterly Calls

• 85% on Annual Training Readiness Visit by FLM

All applicants and employees have an equal opportunity for employment and advancement within Smashburger.Smashburger is dedicated to the principles of equal employment opportunity.We prohibit unlawful discrimination against applicants, prospectiveapplicantsor employeeson the basis ofage 40 and over, race, sex, color, religion, national origin, disability, genetic information, sexual orientation, gender identity, military or veteran status, or any other applicable status protected by state or local law.This prohibition includes unlawful harassment based on any of these protected classes.Unlawful harassment includes verbal or physical conduct which has the purpose or effect ofsubstantially interferingwith an individual's work performance or creating an intimidating, hostile, or offensive work environment.Wemaintaina workplace free of racial slurs and bias. This policy applies to all employees, including managers, supervisors, co-workers, and non-employees such as customers, clients, vendors, consultants, etc. Any conduct in violation of these company policies is also a violation of the law.Employees who engage in, ratify, or perpetuate discrimination, harassment or retaliation will be subject to disciplinary action, up to and including immediate discharge.

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