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Restaurant Call Center Jobs in Indiana (NOW HIRING)

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Restaurant Call Center information

What is a Restaurant Call Center job?

A Restaurant Call Center job involves handling inbound and outbound calls for a restaurant or restaurant chain. Responsibilities typically include taking customer orders, answering menu-related inquiries, processing reservations, handling complaints, and providing general assistance. Agents must have strong communication skills, knowledge of the restaurant's offerings, and the ability to work efficiently in a fast-paced environment. This role helps improve customer service and streamline operations for restaurants.

What types of calls and tasks will I handle as a Restaurant Call Center representative?

As a Restaurant Call Center representative, you'll primarily handle inbound and outbound calls related to reservations, order placements, delivery inquiries, menu questions, and occasionally customer feedback or complaints. You may also be responsible for updating reservation systems, coordinating with restaurant staff to ensure accurate order fulfillment, and providing information about promotions or special events. Teamwork is important, as you'll often collaborate with front-of-house managers, kitchen staff, and delivery partners to resolve issues quickly. This role offers valuable experience in customer service and can provide a pathway to supervisory or management positions within hospitality organizations.

What are the key skills and qualifications needed to thrive in the Restaurant Call Center position, and why are they important?

To thrive as a Restaurant Call Center representative, you need excellent communication skills, attention to detail, and the ability to handle high call volumes, often supported by a high school diploma or equivalent. Familiarity with reservation management systems, POS software, and basic computer applications is typically required for this role. Strong listening skills, patience, and a customer-focused attitude set top performers apart. These skills ensure efficient and positive customer interactions, accurate order processing, and smooth restaurant operations.

What are the most commonly searched types of Restaurant Call Center jobs in Indiana? The most popular types of Restaurant Call Center jobs in Indiana are:
What are popular job titles related to Restaurant Call Center jobs in Indiana? For Restaurant Call Center jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Restaurant Call Center jobs in Indiana look for? The top searched job categories for Restaurant Call Center jobs in Indiana are:
Restaurant Call Center jobs near you
Infographic showing various Restaurant Call Center job openings in Indiana as of July 2026, with employment types broken down into 71% Full Time, and 29% Part Time. Highlights an 100% In-person job distribution.

Collections Representative (hybrid)

Carrington Mortgage Services

Westfield, IN • On-site

$20.50 - $22/hr

Full-time

Medical, Dental, Vision, Life

Re-posted 16 days ago

Carrington Mortgage Services rating

8.1

Company rating: 8.1 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

Job description

Carrington is GROWING. This position offers a hybrid work schedule where you will work 3 weeks from home per month!



What you’ll do:

  • Evaluates and helps determine the borrower’s ability to pay, and collects appropriate financial information in a courteous and professional manner, striving for first-call resolution and in compliance with all applicable regulations.
  • Counsels borrowers on their options through education of alternative solutions.
  • Contacts borrowers, utilizing an automated dialing system (Aspect Dialer) for both inbound and outbound calls and conducts manual outbound calls.
  • May need to escalate borrowers to a licensed Loss Mitigation associate for specific workout details.
  • Assist with loan servicing website payments, denied access, password resets.

You’ll love this job if you’re:

  • Tactful and Friendly. You’re a charismatic person who takes pride in great customer service.
  • Agile and Resourceful. You effortlessly shift gears and come up with workable solutions to problems.
  • Ambitious and Driven. You have a competitive spirit to be #1, and love exceeding goals to achieve success.
    TYPICAL EDUCATION AND EXPERIENCE:
  • High school diploma or equivalent work experience.
  • Less than one (1) year collections experience in a customer service/call center environment and /or loan servicing experience.
  • Experience in the Banking, Mortgage/Loan Servicing industries preferred.
  •  
    WHAT DO WE OFFER?
  • Competitive compensation with incentive bonus plans
  • Excellent benefits including Medical, Dental, Vision, 401K, Short Term and Long Term Disability Insurance
  • 10 days of paid vacation in the first year, not including sick time or floating holidays
  • Access to several fitness, restaurant, retail (and more!) discounts through our employee portal;
  • Customized training programs to help you advance in your career.
  • Employee referral bonuses so you’ll get the opportunity to work with friends (and get some extra cash in your pocket!).
  • And a philanthropic workforce that supports causes year-round through the Carrington Charitable Foundation.
  • The target pay range for this position is $20.00 - 22.00 per hour plus monthly incentives.

Company Description

Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you’ll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: www.carringtonmortgage.com.
What We Offer:
• Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
• Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
• Customized training programs to help you advance your career.
• Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
• Educational Reimbursement.
• Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.

What Carrington Mortgage Services employees say

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