ZipRecruiter

Log In

1

Resorts In Concierge Jobs in Carson, CA (NOW HIRING)

AccorHotel

Front Office Agent

Los Angeles, CA · On-site

$35.75/hr

... Resorts by providing an excellent first impression and engaging with guests in the Lobby * Ensures that the entire Front Office and the surrounding areas including Lobby, Concierge, and Front Desk is ...

FAIRMONT

Front Office Agent

Los Angeles, CA

... Resorts by providing an excellent first impression and engaging with guests in the Lobby * Ensures that the entire Front Office and the surrounding areas including Lobby, Concierge, and Front Desk is ...

AccorHotel

Front Office Agent

Los Angeles, CA · On-site

$35.75/hr

... Resorts by providing an excellent first impression and engaging with guests in the Lobby * Ensures that the entire Front Office and the surrounding areas including Lobby, Concierge, and Front Desk is ...

Stratton Amenities

Service Auditor

Los Angeles, CA · On-site

$23 - $24/hr

Interact with associates over the phone and in person to gauge service experiences and behaviors as ... Inspect the lobby/concierge environment to detect possible concerns and areas for improvement.

Stratton Amenities

Service Auditor

Los Angeles, CA · On-site

$23 - $24/hr

Interact with associates over the phone and in person to gauge service experiences and behaviors as ... Inspect the lobby/concierge environment to detect possible concerns and areas for improvement.

previous pagenext page

Showing results 21-40

All JobsResorts In Concierge JobsResorts In Concierge Jobs in Carson, CA

Resorts In Concierge information

See Carson, CA salary details

$11

$18

$26

How much do resorts in concierge jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for resorts in concierge in Carson, CA is $18.95, according to ZipRecruiter salary data. Most workers in this role earn between $15.58 and $20.10 per hour, depending on experience, location, and employer.

What is the difference between Resorts In Concierge vs Resorts In Front Desk Agent?

AspectResorts In ConciergeResorts In Front Desk Agent
CredentialsCustomer service experience, hospitality certifications (optional)Customer service experience, hospitality certifications (optional)
Work EnvironmentPersonalized guest services, luxury settingsFront desk operations, check-in/check-out processes
Employer & IndustryResort/hotel industry, luxury hospitalityResort/hotel industry, general hospitality
Search & Comparison IntentGuest experience, personalized servicesCheck-in/check-out, administrative tasks

Resorts In Concierge and Resorts In Front Desk Agent roles both operate within the hospitality industry, but they focus on different aspects of guest service. Concierges provide personalized assistance and luxury services, while front desk agents handle check-in/check-out and administrative duties. Both roles require customer service skills and hospitality knowledge, but their daily tasks and guest interaction levels differ.

Do hotel resorts in concierge make good money?

Concierge staff at hotel resorts can earn a wide range of salaries depending on experience, location, and the resort's size. Entry-level concierges typically earn hourly wages plus tips, while experienced concierges in luxury resorts can make higher salaries and additional income through gratuities. Overall, the compensation is generally considered moderate but can be supplemented by tips and bonuses.

How do I become a resorts in concierge?

To become a resorts in concierge, candidates typically need a high school diploma or equivalent, excellent customer service skills, and previous experience in hospitality or customer service roles. Some employers prefer candidates with certifications in hospitality or tourism, and fluency in multiple languages can be an advantage. On-the-job training is common, and strong communication and problem-solving skills are essential for success in this role.

How much do you get paid as a Resorts In Concierge?

A Resorts Concierge typically earns between $12 and $25 per hour, with annual salaries ranging from approximately $25,000 to $50,000 depending on experience, location, and employer. Compensation may also include tips and benefits, and strong customer service skills are essential for success in this role.

What does a resorts in concierge do?

A resorts concierge assists guests by providing information, making reservations, and arranging services such as transportation, dining, and activities to enhance their stay. They need strong communication skills, local knowledge, and often use reservation or guest management systems to fulfill guest requests efficiently.

What are popular job titles related to Resorts In Concierge jobs in Carson, CA?

For Resorts In Concierge jobs in Carson, CA, the most frequently searched job titles are:

What job categories do people searching Resorts In Concierge jobs in Carson, CA look for?

The top searched job categories for Resorts In Concierge jobs in Carson, CA are:

What cities near Carson, CA are hiring for Resorts In Concierge jobs?

Cities near Carson, CA with the most Resorts In Concierge job openings:

Resorts In Concierge jobs near you

Regent Experience Manager - Regent Santa Monica Beach

IHG Hotels & Resorts

Santa Monica, CA • On-site

Full-time

Posted 10 days ago

Key responsibilities

  • Lead and manage a team of Concierge colleagues and serve as liaison for guests to all departments and VIP services.

  • Assist guests with reservations, bookings, transportation, and provide recommendations for local attractions, dining, and entertainment.

  • Oversee the implementation of guest recognition programs, manage guest preferences and profiles, and analyze guest feedback to improve the guest experience.

IHG rating

5.5

Company rating: 5.5 out of 10

Based on 155 frontline employees who took The Breakroom Quiz

78th of 109 rated hotels

Job description


Regent Santa Monica Beach, part of IHG Hotels & Resorts' luxury and lifestyle portfolio, presents a new era of indulgence offering 167 opulent guest rooms and suites. Introduced at a generous 720 square feet, rooms feature spa-like and luxurious bathrooms complete with a soaking tub, walk-in rain shower, double vanity and Perricone MD products, alongside thoughtful mementos through distinct Regent hallmarks.
Poised along a coveted coastline overlooking the Pacific Ocean, the resort celebrates the allure of unexpected harmony through contrasts, delivering inspired stays with a seamless blend of timeless elegance and modern luxury. Regent Santa Monica Beach is home to four dining destinations, each offering unique epicurean discoveries. Orla and Orla Bar by James Beard Award-winning chef Michael Mina brings the peerless charm and boundless flavor of the Mediterranean to Southern California, while the poolside Azure Bar presents elevated poolside dining and creative cocktails. Sweet July Café debuts in collaboration with Ayesha Curry with exclusive menu items and a curated selection of beloved coffee and tea beverages. The beachfront oasis also boasts a 10,000 square feet Guerlain Wellness spa, outdoor pool (Azure Pool), The Regent Boutique, and state-of-the-art Fitness Center. The opening of Regent Santa Monica Beach marks a historic return of the brand to Los Angeles and represents the Americas flagship. For more information visit RegentSantaMonicaBeach.com.
Job Summary:
As a Regent Experience Manager, you will elevate guest relations. Deliver impeccable, anticipatory service while acting as our established guests' central property point of contact. This leader shall be accountable for overseeing the front desk, emerald connect and enhancing the overall guest journey from pre-arrival to making a lasting impression post-departure by offering exceptional personalized service and "Enabling Uplifting Experiences." This will ensure seamless coordination of guest preferences by maximizing satisfaction and acting with thoughtful kindness.
Responsibilities:
Reporting to the Director of Guest Experience, every day is different, but you will mostly:
  • Promote Regent's service philosophy and style through our people attributes.
  • Conduct daily shift briefings.
  • Lead and manage a team of Concierge colleagues and serve as liaison for the guest to all departments, and all VIP Services, fostering a culture of excellence and ensuring consistent delivery of exceptional guest experiences.
  • Welcome guests upon arrival, providing room escorts, and a warm and friendly introduction to the hotel's services and facilities.
  • Act as a personal concierge, assisting guests with reservations, booking activities, arranging transportation, and providing recommendations for local attractions, dining, and entertainment options.
  • Serve as a butler for designated guests and VIPs, attending to their every need, including packing and unpacking, garment pressing, shoe shining, and ensuring their accommodation is beautifully presented and well-maintained.
  • Implement processes for pre-arrival and post-stay communication with all guests.
  • Accurately update the Opera and KYC system for arrivals, departures, preferences, profile notes, traces, and alerts to ensure up-to-date guest information.
  • Enter all guest requests and complaints in the KYC system and follow up accordingly.
  • Develop and maintain relationships with VIP guests, understanding their preferences and expectations to provide personalized and tailored services.
  • Collaborate with various departments to ensure seamless coordination of guest preferences and services, including front desk operations, housekeeping, food and beverage, spa, and transportation.
  • Inspect guest rooms to ensure cleanliness and preferences have been elegantly and thoughtfully arranged.
  • Oversee the implementation and execution of the hotel's guest recognition program (One Rewards), ensuring it meets the highest standards and provides a unique, memorable experience for our VIP guests.
  • Continuously analyze guest feedback and reviews, identifying areas of improvement and implementing strategies to enhance the overall guest experience and satisfaction scores.
  • Create and maintain a comprehensive database of guests and VIPs, preferences, and historical information to facilitate proactive guest engagement and personalized offerings.
  • Ensure a high level of accuracy and attention to detail when managing guest preferences and maintaining guest history records.
  • Stay updated on industry trends, emerging technologies, and best practices related to guest experience and VIP services, adapting strategies and practices accordingly.
  • Develop and implement training programs according to Regent Santa Monica Beach standards for all colleagues to elevate service standards and foster a culture of exceeding guest expectations.
  • Monitor key performance indicators and track progress towards meeting guest satisfaction goals, providing regular reports and analyses to senior management.
  • Manage guest complaints and resolution processes, taking ownership of guest concerns and ensuring prompt and satisfactory resolution.
  • Collaborate with management to maintain service standards aligned with Forbes Five-Star Standards.
  • Other tasks/projects as assigned.

Requirements:
  • Minimum of 2 years of experience in a guest services leadership role, preferably in a luxury hotel environment.
  • Bachelor's degree in hospitality management or a related field is preferred.
  • Proven track record of delivering exceptional guest experiences and achieving high guest satisfaction scores.
  • Strong leadership skills with the ability to inspire and motivate a diverse team.
  • Excellent communication and interpersonal skills, with the ability to interact effectively with guests, staff, and senior management.
  • Detail-oriented with exceptional problem-solving and decision-making abilities.
  • Proficient in guest service software and familiarity with guest satisfaction measurement systems.
  • Flexibility to work irregular hours, weekends, and holidays as required.

What you can expect from us:
The hourly pay for this role is $39.62. This range is only applicable for jobs to be performed at Regent Santa Monica Beach.
About Us
At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?
About the Team
Guests have made grand entrances through the doors of Regent® Hotels & Resorts for nearly half a century. Born in 1970, our collection of modern hotels and resorts are home to stays both serene and sensational. The type of experiences that elevate above the noise and charm for even the most seasoned of travellers. An invitation to life's most scenic moments. We are the legendary innovative luxury brand, reimagining modern hospitality by sparking fresh perspectives across hand selected hotels and resorts. Regent colleagues are gracious hosts, with emboldened spirit and dynamic as they provide meaningful moments to deliver the greatest of the guest experiences.

What IHG employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

IHG Hotels & Resorts logo

About IHG Hotels & Resorts

Sourced by ZipRecruiter

Staybridge Suites is an extended stay hotel, offering elevated residential style-studios and suites, complimentary daily breakfast buffet, complimentary light bites & happy hour 3 days a week, and ample amenities to accommodate both short term and extended-stay guests. We know that being on the road means balancing work with family and friends, so we go out of our way to make your stays enjoyable while keeping you connected to what matters most.

Industry

Hospitality services

Company size

11 - 50 Employees

Headquarters location

Chandler, AZ, US

View All IHG Hotels & Resorts Jobs

Apply