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Resorts In Concierge Jobs in Novato, CA (NOW HIRING)

Four Seasons Hotels Limited

Concierge

Napa, CA · On-site

$28.88/hr

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating ... Complimentary accommodation at other Four Seasons Hotels and Resorts * Complimentary Employee Meals ...

Solage

Itinerary Designer/Concierge

Calistoga, CA

Qualifications * Minimum two years as a Trip Designer, Concierge, or Guest Services Agent ... resorts, and residences, Auberge invites guests to create unforgettable stories in some of the ...

Solage

Director of Guest Services

Calistoga, CA · On-site

Collaborates with Guest Relations Manager(s) and Concierge/Pre Arrival Team to push capture rates ... resorts, and residences, Auberge invites guests to create unforgettable stories in some of the ...

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Resorts In Concierge information

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How much do resorts in concierge jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for resorts in concierge in Novato, CA is $21.27, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $22.60 per hour, depending on experience, location, and employer.

How do I become a resorts in concierge?

To become a resorts in concierge, candidates typically need a high school diploma or equivalent, excellent customer service skills, and previous experience in hospitality or customer service roles. Some employers prefer certifications such as the Certified Concierge Professional (CCP) and proficiency in multiple languages or local knowledge of the area. Strong communication, problem-solving abilities, and a professional appearance are also important for success in this role.

Is resorts in concierge a stressful job?

Resort concierge jobs can be stressful due to high guest expectations, multitasking, and managing multiple requests simultaneously. The role often requires strong communication skills, problem-solving, and the ability to remain calm under pressure, especially during busy periods or emergencies.

What does a resorts in concierge do?

A resorts in concierge assists guests by providing information, making reservations, and arranging services such as transportation, dining, and activities. They ensure guests have a smooth and enjoyable stay by addressing their needs and preferences, often requiring strong communication and customer service skills.

What is the difference between Resorts In Concierge vs Resorts In Front Desk Agent?

AspectResorts In ConciergeResorts In Front Desk Agent
CredentialsCustomer service experience, hospitality certifications (optional)Customer service experience, hospitality certifications (optional)
Work EnvironmentPersonalized guest services, luxury settingsFront desk operations, check-in/check-out processes
Employer & IndustryResort/hotel industry, luxury hospitalityResort/hotel industry, general hospitality
Search & Comparison IntentGuest experience, personalized servicesCheck-in/check-out, administrative tasks

Resorts In Concierge and Resorts In Front Desk Agent roles both operate within the hospitality industry, but they focus on different aspects of guest service. Concierges provide personalized assistance and luxury services, while front desk agents handle check-in/check-out and administrative duties. Both roles require customer service skills and hospitality knowledge, but their daily tasks and guest interaction levels differ.

What cities near Novato, CA are hiring for Resorts In Concierge jobs? Cities near Novato, CA with the most Resorts In Concierge job openings:
Resorts In Concierge jobs near you
Infographic showing various Resorts In Concierge job openings in Novato, CA as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 75% Full Time, 14% Part Time, and 9% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $44,249 per year, or $21.3 per hour.

Concierge

Four Seasons Hotels Limited

Napa, CA • On-site

$28.88/hr

Full-time

Medical, Dental, Retirement

Posted 17 days ago

Four Seasons Hotels rating

7.2

Company rating: 7.2 out of 10

Based on 124 frontline employees who took The Breakroom Quiz

20th of 108 rated hotels

Job description

About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Welcome to wine country luxury. In the food and wine capital of North America, Four Seasons welcomes you to a one-of-a-kind wine country resort set within a world-class vineyard. Discover innovative and seasonal cuisine at Michelin-starred Auro, holistic spa rituals at Spa Talisa and thoughtfully personalized Four Seasons service. Raise a glass to all the best in life as you soak in magnificent views of Napa Valley from this Forbes Travel Guide Five-Star resort.
About the role
The Concierge will respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons' policies.
What you will do
  • Works with guests pre arrival and in house to ascertain preferences and provide insightful recommendations.
  • Conducts pre arrival process to contact all future guests to arrange services including but not limited to Wine Tastings, Dining Reservations, shipping packages, various Transportation methods, and researching different vendors and service providers.
  • Processes packages, faxes, messages, and mail which may be either outgoing or in coming in an accurate and timely manner.
  • Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interactions with guest will be in person, phone, FS Chat and by email.
  • Processes packages, faxes, messages, and mail which may be either by outgoing or incoming in an accurate and timely manner.
  • Utilize a variety of software programs. Communicate with internal personnel and departments via radio, Hotsos and phones. Chat guests via messenger application and utilize Four Seasons guest recognition program. Concierge system to track all requests and Opera to ensure proper billing.
  • Assure that desk collateral and information for restaurants, wineries, museums, attractions, maps and other local attractions are updated and current. Knows what activities are available in the Valley and establish close contacts with vendors in these areas in order to provide information, ticketing and reservations for guests.
  • Assists with responsibilities and duties in the absence of or due to heavy volume in areas of Guest Services, lobby coverage and phone coverage for ResComm.
  • Provides basic trouble-shooting support for in-room services such as internet, TV movies, games and Web service.
  • Works closely with Guest Service staff to ensure smooth handling of guest luggage, guest escorts, deliveries and special requests.

What you bring
  • Preferred experience in a luxury hotel in Front Office and/or Concierge or Guest Services.
  • Knowledge of Napa Valley and surrounding areas, highly desirable, however not required.
  • Strong written and oral presentation skills.
  • Previous sales experience (upselling), highly desirable.
  • Strong problem solving skills, ability to handle difficult situations and guests.

This position is not eligible for work sponsorship/visa. Candidates must possess valid US work authorization.
What we offer:
  • Hourly: $28.88
  • Cigna medical and dental benefit options
  • Complimentary accommodation at other Four Seasons Hotels and Resorts
  • Complimentary Employee Meals
  • 401k Retirement Plans

Schedule & Hours
  • Full Time availability
  • Flexible for early morning, mid-day, and evening shifts in order to support 24/7 operational business needs

To apply, please click on the "APPLY" button and create an account. There will be a short questionnaire for you to complete and a section for you to attach your Resume/CV and Cover Letter. Please attach your Resume/CV in PDF or Word format. Applications/Resumes will only be accepted on this website. Please do not email your information. Thank you for your understanding.
If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system, please contact our People + Culture Office at jobs.napavalley@fourseasons.com.
Four Seasons is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. To access the 'EEOC is The Law' Information poster please visit this website: Know Your Rights.
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

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