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Resorts In Concierge Jobs in Boston, MA (NOW HIRING)

IHG

Front Desk Agent - InterContinental Boston

Boston, MA · On-site

$15.50 - $19.50/hr

At IHG Hotels & Resorts, we believe hospitality is an art--and every team member brings their ... We're looking for individuals who take pride in precision, celebrate service, and thrive in a ...

Bass Pro Shops

CLUB Customer Service Outfitter

Berlin, MA · On-site

$17 - $19.75/hr

Provides daily feedback and reports in a timely and accurate manner. * Provides peer coaching ... Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation ...

Cabela's

CLUB Customer Service Outfitter

Berlin, MA · On-site

$17 - $19.75/hr

Provides daily feedback and reports in a timely and accurate manner. * Provides peer coaching ... Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation ...

Bass Pro Shops

CLUB Customer Service Outfitter

Berlin, MA · On-site

$17 - $19.75/hr

Provides daily feedback and reports in a timely and accurate manner. * Provides peer coaching ... Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation ...

IHG Hotels & Resorts

Guest Experience Ambassador

Cambridge, MA · On-site

$16 - $20.25/hr

Set-up and maintain complimentary hotel lobby functions including the morning coffee service and the nightly concierge events. * Turn in any keys to the proper department when your shift ends. What ...

The Brix Hotel

Front Desk Manager

Boston, MA · On-site

$18.50 - $24/hr

... resorts, featuring contemporary programming and digital acumen. The company utilizes industry ... Guest Services, Concierge and Uniformed Services/Transportation in an attentive, friendly ...

Hilton Boston Back Bay

Front Desk Manager

Boston, MA · On-site

$18.50 - $24/hr

... resorts, featuring contemporary programming and digital acumen. The company utilizes industry ... Guest Services, Concierge and Uniformed Services/Transportation in an attentive, friendly ...

Hilton Boston Back Bay

Front Desk Manager

Boston, MA · On-site

$70K/yr

... resorts, featuring contemporary programming and digital acumen. The company utilizes industry ... Guest Services, Concierge and Uniformed Services/Transportation in an attentive, friendly ...

IHG

Front Desk Manager - InterContinental Boston

Boston, MA · On-site

$18.50 - $24/hr

At IHG Hotels & Resorts, we believe hospitality is an art--and every team member brings their ... We're looking for individuals who take pride in precision, celebrate service, and thrive in a ...

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Resorts In Concierge information

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How much do resorts in concierge jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for resorts in concierge in Boston, MA is $19.69, according to ZipRecruiter salary data. Most workers in this role earn between $16.20 and $20.91 per hour, depending on experience, location, and employer.

How do I become a resorts in concierge?

To become a resorts in concierge, candidates typically need a high school diploma or equivalent, excellent customer service skills, and previous experience in hospitality or customer service roles. Some employers prefer certifications such as the Certified Concierge Professional (CCP) and proficiency in multiple languages or local knowledge of the area. Strong communication, problem-solving abilities, and a professional appearance are also important for success in this role.

Is resorts in concierge a stressful job?

Resort concierge jobs can be stressful due to high guest expectations, multitasking, and managing multiple requests simultaneously. The role often requires strong communication skills, problem-solving, and the ability to remain calm under pressure, especially during busy periods or emergencies.

What does a resorts in concierge do?

A resorts in concierge assists guests by providing information, making reservations, and arranging services such as transportation, dining, and activities. They ensure guests have a smooth and enjoyable stay by addressing their needs and preferences, often requiring strong communication and customer service skills.

What is the difference between Resorts In Concierge vs Resorts In Front Desk Agent?

AspectResorts In ConciergeResorts In Front Desk Agent
CredentialsCustomer service experience, hospitality certifications (optional)Customer service experience, hospitality certifications (optional)
Work EnvironmentPersonalized guest services, luxury settingsFront desk operations, check-in/check-out processes
Employer & IndustryResort/hotel industry, luxury hospitalityResort/hotel industry, general hospitality
Search & Comparison IntentGuest experience, personalized servicesCheck-in/check-out, administrative tasks

Resorts In Concierge and Resorts In Front Desk Agent roles both operate within the hospitality industry, but they focus on different aspects of guest service. Concierges provide personalized assistance and luxury services, while front desk agents handle check-in/check-out and administrative duties. Both roles require customer service skills and hospitality knowledge, but their daily tasks and guest interaction levels differ.

What are popular job titles related to Resorts In Concierge jobs in Boston, MA? For Resorts In Concierge jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Resorts In Concierge jobs in Boston, MA look for? The top searched job categories for Resorts In Concierge jobs in Boston, MA are:
What cities near Boston, MA are hiring for Resorts In Concierge jobs? Cities near Boston, MA with the most Resorts In Concierge job openings:
Resorts In Concierge jobs near you

Front Desk Agent - InterContinental Boston

IHG Hotels & Resorts

Boston, MA • On-site

$15.50 - $19.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago

IHG rating

5.5

Company rating: 5.5 out of 10

Based on 155 frontline employees who took The Breakroom Quiz

74th of 108 rated hotels

Job description


Do You See Yourself as a Front Desk Agent?
Welcome the World with Elegance at InterContinental® Boston - Where Every Guest's Journey Begins with You.
At IHG Hotels & Resorts, we believe hospitality is an art-and every team member brings their unique creativity, care, and spirit to the canvas. Whether you're drawn to the rhythm of fine dining or the joy of creating seamless guest experiences, we invite you to be part of something exceptional. We're looking for individuals who take pride in precision, celebrate service, and thrive in a refined, collaborative environment.
Hotel Overview
For over 70 years, the InterContinental® brand has defined worldly sophistication and timeless elegance. As a flagship property, InterContinental® Boston continues that tradition. Named one of the Best Hotels in the World by Condé Nast Traveler, our hotel is a beacon of luxury on Boston's historic waterfront.
We offer 424 beautifully appointed guestrooms, stunning skyline and harbor views, a full-service spa and wellness club, premier event space, and a variety of globally inspired dining experiences. We invite passionate professionals to help us write the next chapter in our legacy of excellence.
Position Overview
As a Front Desk Agent, you are the orchestrator of first impressions, the elegant voice, the knowledgeable guide, the steady presence who ensures that every arrival feels like a homecoming. From the moment guests step into our lobby to the time they depart, you'll be their trusted host and concierge, creating personalized, polished, and frictionless experiences.
Key Responsibilities
  • Greet guests with poise, professionalism, and warmth, embodying a luxury welcome
  • Manage check-ins and check-outs with accuracy, efficiency, and attentiveness
  • Recognize IHG One Rewards members and returning guests with tailored acknowledgment
  • Deliver personalized service and thoughtful recommendations, anticipating guest needs
  • Handle cash, credit card, and billing transactions with security and precision
  • Resolve concerns or requests with empathy, timeliness, and a sense of ownership
  • Clearly document and communicate guest preferences across departments
  • Maintain a lobby environment aligned with Forbes luxury standards
  • Actively participate in daily briefings and Forbes service training
  • Uphold the principles of Forbes Five-Star behavior standards, including:
    • Gracious, intuitive, and sincere communication
    • Anticipatory service and attention to detail
    • Professional demeanor, grooming, and body language
    • Consistent use of guest names and recognition moments
    • Polished service recovery and emotional intelligence

What Sets You Apart
  • Previous experience in a luxury or Forbes-rated hotel preferred
  • Natural ability to build rapport and deliver intuitive, guest-centered service
  • Fluent in English; other languages a plus
  • Comfortable with property management and reservation systems
  • Strong problem-solving, multitasking, and organizational skills
  • High school diploma or equivalent required; some college preferred
  • Ability to work a flexible schedule including evenings, weekends, and holidays
  • Able to lift up to 50 lbs and remain on feet for extended periods

What We Offer
At InterContinental Boston, we reward your excellence with a work environment designed to nurture success:
  • Medical, dental, vision, life, and disability insurance
  • 401(k) with company match
  • Paid vacation, holidays, and wellness days
  • Complimentary staff meals and dry cleaning
  • IHG Employee Room Benefit Program - Global hotel discounts
  • Ongoing Forbes service training and development
  • A sophisticated, inclusive, and growth-oriented culture

Be the Voice of True Hospitality
If you believe that luxury lives in the details, and that guest interactions are opportunities to deliver elegance, connection, and meaning we invite you to join our world-class team. Help us deliver Forbes-level experiences, one guest at a time.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
About Us
At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?
About the Team
As the world's first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

What IHG employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

IHG Hotels & Resorts logo

About IHG Hotels & Resorts

Sourced by ZipRecruiter

Staybridge Suites is an extended stay hotel, offering elevated residential style-studios and suites, complimentary daily breakfast buffet, complimentary light bites & happy hour 3 days a week, and ample amenities to accommodate both short term and extended-stay guests. We know that being on the road means balancing work with family and friends, so we go out of our way to make your stays enjoyable while keeping you connected to what matters most.

Industry

Hospitality services

Company size

11 - 50 Employees

Headquarters location

Chandler, AZ, US

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