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Resorts In Concierge Jobs in Nebraska (NOW HIRING)

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Resorts In Concierge information

What do hotel concierges get paid?

Hotel concierges typically earn an average hourly wage of around $12 to $20, with annual salaries ranging from approximately $25,000 to $45,000 depending on experience, location, and the establishment's size. Tips can also significantly increase their overall income. Strong communication skills and local knowledge are important for success in this role.

What are the main challenges faced by a Resorts Concierge, and how can they be effectively managed?

A Resorts Concierge often encounters challenges such as handling multiple guest requests simultaneously, managing last-minute changes, and ensuring personalized service in a fast-paced environment. To manage these effectively, strong organizational skills, attention to detail, and clear communication with both guests and other resort departments are essential. Building strong relationships with local vendors and staying informed about resort amenities also helps concierges provide swift, accurate recommendations and solutions. Regular team meetings and ongoing training can further support concierges in delivering exceptional guest experiences.

What is the expected salary for a concierge?

The average salary for a resort concierge typically ranges from $30,000 to $50,000 per year, depending on experience, location, and the level of service provided. Concierge roles often include tips and bonuses, which can significantly increase total compensation. Strong customer service skills and familiarity with local amenities are important for earning higher wages.

What are the key skills and qualifications needed to thrive as a Resorts Concierge, and why are they important?

To thrive as a Resorts Concierge, you need excellent customer service skills, local area knowledge, and typically a high school diploma or equivalent. Familiarity with reservation systems, property management software, and common office applications is important for daily operations. Outstanding communication, problem-solving abilities, and cultural sensitivity help create personalized and memorable guest experiences. These skills are crucial to ensuring guest satisfaction, repeat business, and the seamless operation of resort services.

What does a resort concierge do?

A resort concierge assists guests by providing information, making reservations, and arranging services such as transportation, dining, and activities to enhance their stay. They often have strong knowledge of the local area and excellent customer service skills, and may use reservation systems or communication tools to fulfill guest requests.

Is being a hotel concierge a good job?

Being a hotel concierge is a customer service role that involves assisting guests with reservations, directions, and local recommendations. It requires strong communication skills, knowledge of the area, and often involves working flexible hours, including evenings and weekends.

What is the difference between Resorts In Concierge vs Resorts In Front Desk Agent?

AspectResorts In ConciergeResorts In Front Desk Agent
CredentialsCustomer service experience, hospitality certifications (optional)Customer service experience, hospitality certifications (optional)
Work EnvironmentPersonalized guest services, luxury settingsFront desk operations, check-in/check-out processes
Employer & IndustryResort/hotel industry, luxury hospitalityResort/hotel industry, general hospitality
Search & Comparison IntentGuest experience, personalized servicesCheck-in/check-out, administrative tasks

Resorts In Concierge and Resorts In Front Desk Agent roles both operate within the hospitality industry, but they focus on different aspects of guest service. Concierges provide personalized assistance and luxury services, while front desk agents handle check-in/check-out and administrative duties. Both roles require customer service skills and hospitality knowledge, but their daily tasks and guest interaction levels differ.

What are popular job titles related to Resorts In Concierge jobs in Nebraska? For Resorts In Concierge jobs in Nebraska, the most frequently searched job titles are:
What job categories do people searching Resorts In Concierge jobs in Nebraska look for? The top searched job categories for Resorts In Concierge jobs in Nebraska are:
What cities in Nebraska are hiring for Resorts In Concierge jobs? Cities in Nebraska with the most Resorts In Concierge job openings:
Resorts In Concierge jobs near you
Evening Concierge Lounge Attendant - PT

Evening Concierge Lounge Attendant - PT

Marcus Hotels

Lincoln, NE • On-site

$13.50 - $17.50/hr

Part-time

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Marcus Hotels & Resorts rating

4.4

Company rating: 4.4 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

Job description

Evening Concierge Lounge Attendant Part-Time
Create memorable experiences for our guests as an Evening Concierge Lounge Attendant at the Lincoln Marriott Cornhusker Hotel. We only hire those who are at the top of their game and specialize in the details! Guests tell us that they love to visit our property, as a place to connect, celebrate and be inspired! Our teams deliver magic, day in and day out.
Come be a part of history at this Nebraska Landmark! Part of Milwaukee based Marcus Hotels & Resorts, the Lincoln Marriott Cornhusker Hotel in downtown Lincoln has been serving Nebraska's capital city for nearly 90 years and has evolved as the benchmark for hospitality.
What will you be doing?
  • Monitor club lounge for seating availability, service, safety, cleanliness and well-being of guests.

  • Act as an ambassador of the Hotel by providing special assistance and information about local area attractions to customers and patrons, offering a wide selection of alternatives for guest satisfaction.

  • Use a clear, understandable speaking voice, exercise judgment, respond to inquiries with accurate information regarding hours of outlet operation, directions to local attractions, or meeting rooms, car rentals and airline shuttle service according to individual needs.

  • Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities.

  • Facilitate all transactions to ensure a positive guest experience; including greeting/welcoming all guests. Responsible for maintaining stock, cutting, proper storing and labeling of all snacks, fresh fruit and vegetable garnishes, juices and other perishables daily to ensure product quality.

  • Maintain glassware inventory, and ensure cleanliness which may include the shining of glassware. Must adhere to all State, Federal, and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests to ensure all laws are being followed.

  • Perform general cleaning tasks using standard cleaning products as assigned by supervisor to adhere to health standards.

What you will bring to the role?
  • Must be able to work a varied schedule to include evenings, weekends, holidays, Husker Game Days and the ability to work under pressure.

  • Ability to obtain and maintain an active Lancaster County Food Handler and Responsible Beverage Service Training Certification as well as any additional training / certification requirements per Marcus Hotels & Resorts, Marriott and Lancaster County.

  • Ability to effectively deal with guest and employee concerns in a friendly and positive manner. This involves listening to the nature of concern, demonstrating empathy with the customer and providing positive and proactive solutions.

  • High school diploma or equivalent required. Prior hospitality experience preferred.

  • Must be detail-orientated, able to multi-task, produce high quality and accurate work as well as show professionalism in all facets of the workplace.

  • Must be able to represent the company in a professional, well-groomed and courteous manner at all times. Excellent conversation and etiquette skills, interpersonal, listening and communication skills to include the ability to read, write, speak, and understand the English Language.

What is in it for you?
  • Free well-balanced meal per shift

  • Discounts on room rates, dining, golfing, skiing, and spa at Marcus Hotels & Resorts and Marriott worldwide locations

  • Free parking

  • "Two for one" movie theater coupons at Marcus Theatres

  • Career growth opportunities with ability to transfer between properties

  • Paid vacation days, annual wage increases, and additional benefits including medical, dental, and vision insurance, employee assistance program, and retirement benefits, recognition programs, and unlimited employee referral bonus

About Marcus Hotels & Resorts
A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S. based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.
Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.
The Lincoln Marriott Cornhusker Hotel/Miller Time Pub & Grill and Marcus Hotels & Resorts are an Equal Opportunity Employer.

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