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Resorts In Concierge Jobs in Massachusetts (NOW HIRING)

IHG

Front Desk Agent - InterContinental Boston

Boston, MA · On-site

$15.50 - $19.50/hr

At IHG Hotels & Resorts, we believe hospitality is an art--and every team member brings their ... We're looking for individuals who take pride in precision, celebrate service, and thrive in a ...

IHG

Front Desk Agent - InterContinental Boston (3)

Boston, MA · On-site

$15.50 - $19.50/hr

At IHG Hotels & Resorts, we believe hospitality is an art--and every team member brings their ... We're looking for individuals who take pride in precision, celebrate service, and thrive in a ...

The Newbury Boston

Director of Guest Experience

Boston, MA · On-site

$105K - $115K/yr

With a 30-year track record as an innovator in the hospitality industry, this forward-thinking ... Manage the offsite concierge operation, including standard operating procedures, service quality ...

IHG Hotels & Resorts

Guest Experience Ambassador

Cambridge, MA · On-site

$16 - $20.25/hr

Set-up and maintain complimentary hotel lobby functions including the morning coffee service and the nightly concierge events. * Turn in any keys to the proper department when your shift ends. What ...

The Brix Hotel

Front Desk Manager

Boston, MA · On-site

$18.50 - $24/hr

... resorts, featuring contemporary programming and digital acumen. The company utilizes industry ... Guest Services, Concierge and Uniformed Services/Transportation in an attentive, friendly ...

Hilton Boston Back Bay

Front Desk Manager

Boston, MA · On-site

$18.50 - $24/hr

... resorts, featuring contemporary programming and digital acumen. The company utilizes industry ... Guest Services, Concierge and Uniformed Services/Transportation in an attentive, friendly ...

Hilton Boston Back Bay

Front Desk Manager

Boston, MA · On-site

$70K/yr

... resorts, featuring contemporary programming and digital acumen. The company utilizes industry ... Guest Services, Concierge and Uniformed Services/Transportation in an attentive, friendly ...

Hilton Boston Back Bay

Front Desk Manager

Boston, MA · On-site

$18.50 - $24/hr

... resorts, featuring contemporary programming and digital acumen. The company utilizes industry ... Guest Services, Concierge and Uniformed Services/Transportation in an attentive, friendly ...

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Resorts In Concierge information

What is the difference between Resorts In Concierge vs Resorts In Front Desk Agent?

AspectResorts In ConciergeResorts In Front Desk Agent
CredentialsCustomer service experience, hospitality certifications (optional)Customer service experience, hospitality certifications (optional)
Work EnvironmentPersonalized guest services, luxury settingsFront desk operations, check-in/check-out processes
Employer & IndustryResort/hotel industry, luxury hospitalityResort/hotel industry, general hospitality
Search & Comparison IntentGuest experience, personalized servicesCheck-in/check-out, administrative tasks

Resorts In Concierge and Resorts In Front Desk Agent roles both operate within the hospitality industry, but they focus on different aspects of guest service. Concierges provide personalized assistance and luxury services, while front desk agents handle check-in/check-out and administrative duties. Both roles require customer service skills and hospitality knowledge, but their daily tasks and guest interaction levels differ.

How do I become a resorts in concierge?

To become a resorts in concierge, candidates typically need a high school diploma or equivalent, excellent customer service skills, and previous experience in hospitality or customer service roles. Some employers prefer certifications such as the Certified Concierge Professional (CCP) and proficiency in multiple languages or local knowledge of the area. Strong communication, problem-solving abilities, and a professional appearance are also important for success in this role.

Is resorts in concierge a stressful job?

Resort concierge jobs can be stressful due to high guest expectations, multitasking, and managing multiple requests simultaneously. The role often requires strong communication skills, problem-solving, and the ability to remain calm under pressure, especially during busy periods or emergencies.

What does a resorts in concierge do?

A resorts in concierge assists guests by providing information, making reservations, and arranging services such as transportation, dining, and activities. They ensure guests have a smooth and enjoyable stay by addressing their needs and preferences, often requiring strong communication and customer service skills.

What are popular job titles related to Resorts In Concierge jobs in Massachusetts?

For Resorts In Concierge jobs in Massachusetts, the most frequently searched job titles are:

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The top searched job categories for Resorts In Concierge jobs in Massachusetts are:

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Cities in Massachusetts with the most Resorts In Concierge job openings:

Resorts In Concierge jobs near you

Casino Concierge - MGM Springfield

MGM Resorts International

Springfield, MA • On-site

$22/hr

Part-time

Dental, Vision, Life, Retirement

Re-posted 4 days ago

MGM Resorts rating

7.2

Company rating: 7.2 out of 10

Based on 151 frontline employees who took The Breakroom Quiz

11th of 52 rated entertainment

Job description

Springfield, Massachusetts
The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
As a Casino Concierge you will connect with guests, create memorable experiences, and help drive player loyalty through personalized service and exciting promotions. This role is ideal for someone who thrives in a fast-paced environment, enjoys interacting with people, and is motivated by achieving performance goals!
THE STARTING RATE: $22 per hour
THE DAY-TO-DAY:
  • Provide excellent customer service and act as a good will ambassador to guests; anticipate and resolve problems as appropriate
  • Meet monthly/quarterly goals in theoretical win dictated by Slot Marketing Director
  • Educate and train hosted players on upcoming tournaments, promotions, and events; answer all hosted players questions in a timely manner, either in person or via phone or email
  • Prepare, maintain and submit monthly slot and pit expense and comp reports
  • Provide accurate accounting of all pit and slot players comp guidelines including but not limited to; all comp transaction, theoretical and actual win, room stock items, limo services, show tickets, etc.
  • Identify and generate new member sign-ups with the purpose of increasing percentage of carded play
  • Generate incremental carded play from existing hosted guests
  • May be required to update club accounts with current address, phone number and email addresses

THE IDEAL CANDIDATE:
  • High School Diploma or GED
  • 2+ Years of Prior experience in Casino Marketing, VIP Services or Guest Services experience is preferred
  • Willing to work varied shifts, to include weekends and holidays
  • Proficient in LMS, Microsoft Office products (Word and Excel), and Super Playmate or similar software is preferred
  • Able to effectively communicate in English, in both written and verbal forms
  • Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts

THE PERKS & BENEFITS:
  • Free meals in our employee dining room
  • Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
  • Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

VIEW JOB DESCRIPTION:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=10646
Pay Rate
The rate for this role is:
$22.00
This rate represents a good faith estimate of the wage rate that MGM reasonably expects to pay for the position upon hire.
Pay will not be below any applicable minimum wage.
Should overtime be worked, employees are paid overtime pay in accordance with state requirements.
Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.
Are you ready to JOIN THE SHOW? Apply today!

What MGM Resorts employees say

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About MGM Resorts

Sourced by ZipRecruiter

MGM Resorts International (NYSE: MGM) is an S&P 500® global gaming and entertainment company with national and international locations featuring best-in-class hotels and casinos, state-of-the-art meetings and conference spaces, incredible live and theatrical entertainment experiences, and an extensive array of restaurant, nightlife and retail offerings. MGM Resorts creates immersive, iconic experiences through its suite of Las Vegas-inspired brands. The MGM Resorts portfolio encompasses 31 unique hotel and gaming destinations globally, including some of the most recognizable resort brands in the industry. The Company's 50/50 venture, BetMGM, LLC, offers U.S. sports betting and online gaming through market-leading brands, including BetMGM and partypoker, and the Company's subsidiary, LeoVegas AB, offers sports betting and online gaming through market-leading brands in several jurisdictions throughout Europe. The Company is currently pursuing targeted expansion in Asia through the integrated resort opportunity in Japan. Through its “Focused on What Matters: Embracing Humanity and Protecting the Planet” philosophy, MGM Resorts commits to creating a more sustainable future, while striving to make a bigger difference in the lives of its employees, guests, and in the communities where it operates. The global employees of MGM Resorts are proud of their company for being recognized as one of FORTUNE® Magazine's World's Most Admired Companies®

Industry

Hospitality services

Company size

10,000+ Employees

Headquarters location

Paradise, NV, US

Year founded

1962

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