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Resort World Security Jobs (NOW HIRING)

EOS Hospitality

Resort Ambassador

Goleta, CA · On-site

$18 - $19/hr

... a world class guest experience while playing an important role in maintaining the integrity and security of the resort. Job Summary: As Resort Ambassador, you will report to our Guest Services ...

EOS Hospitality

Resort Ambassador

Goleta, CA · On-site

$18 - $19/hr

... a world class guest experience while playing an important role in maintaining the integrity and security of the resort. Job Summary: As Resort Ambassador, you will report to our Guest Services ...

El Capitan Canyon

Resort Ambassador

Goleta, CA · On-site

$18 - $19/hr

... a world class guest experience while playing an important role in maintaining the integrity and security of the resort. Job Summary: As Resort Ambassador, you will report to our Guest Services ...

EOS Hospitality

Resort Ambassador

Goleta, CA · On-site

$18 - $19/hr

... a world class guest experience while playing an important role in maintaining the integrity and security of the resort. Job Summary: As Resort Ambassador, you will report to our Guest Services ...

El Capitan Canyon

Resort Ambassador

Goleta, CA · On-site

$18 - $19/hr

... a world class guest experience while playing an important role in maintaining the integrity and security of the resort. Job Summary: As Resort Ambassador, you will report to our Guest Services ...

Isla Bella Beach Resort

Overnight Security Agent

Marathon, FL · On-site

$17.25 - $22.50/hr

About Isla Bella Beach Resort Isla Bella Beach Resort combines unparalleled luxury with the ... With a focus on exceptional guest experiences, Isla Bella offers world-class dining, a full-service ...

EOS Hospitality

Resort Ambassador

Goleta, CA · On-site

$18 - $19/hr

... a world class guest experience while playing an important role in maintaining the integrity and security of the resort. Job Summary: As Resort Ambassador, you will report to our Guest Services ...

Banner Health

Primary Care Physician

Buckeye, AZ · On-site

... VAI Resort, World Wildlife Zoo, and miles of scenic hiking and biking trails. Living in Verrado ... Excellent benefit package options that provide security for you and your family * Dedicated ...

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Resort World Security information

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$11

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How much do resort world security jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for resort world security in the United States is $19.03, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $18.75 per hour, depending on experience, location, and employer.

What is the difference between Resort World Security vs Casino Security?

AspectResort World SecurityCasino Security
CredentialsSecurity license, possibly additional resort-specific trainingSecurity license, casino-specific training
Work EnvironmentResort premises, including hotel, entertainment, and gaming areasCasino floor, gaming areas, and entry points
Employer & IndustryResort and hospitality industry, integrated resort facilitiesCasino industry, gaming establishments
Common Search & ComparisonResort World Security vs Casino Security

Resort World Security and Casino Security roles share similar credentials and licensing requirements, but differ mainly in their work environment. Resort World Security covers a broader scope within resort premises, including hotels and entertainment venues, while Casino Security focuses specifically on gaming areas. Both roles are essential in their respective settings, with overlapping skills but distinct operational focuses.

What are the main challenges Resort World Security staff face during peak seasons, and how can they effectively manage them?

During peak seasons, Resort World Security staff often encounter higher guest volumes, increased activity, and more frequent incidents requiring attention. The challenges include maintaining crowd control, ensuring guest safety, and quickly responding to emergencies while balancing customer service expectations. Effective management involves strong communication with team members, proactive monitoring of key areas, and staying updated on security protocols. Building rapport with other resort departments also helps in coordinating swift responses to potential issues.

What is a Resort World Security job?

Resort World Security jobs involve ensuring the safety and security of guests, employees, and property at Resort World properties. Security personnel monitor surveillance systems, patrol designated areas, respond to incidents, and enforce resort policies and procedures. They work closely with law enforcement and emergency services when necessary and provide assistance to guests to ensure a safe and pleasant environment. These roles require strong communication skills, attention to detail, and the ability to remain calm in stressful situations.

What are the key skills and qualifications needed to thrive as a Resort World Security officer?

To thrive as a Resort World Security Officer, you need a solid understanding of security protocols, incident response, and surveillance, typically supported by a high school diploma and relevant security certification. Familiarity with security systems such as CCTV monitoring, access control software, and emergency communication tools is essential. Strong observation skills, calmness under pressure, and excellent interpersonal communication help officers effectively manage situations and interact with guests. These skills are crucial for maintaining safety, protecting property, and ensuring a welcoming environment for all resort guests and staff.
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What job categories do people searching Resort World Security jobs look for?

The top searched job categories for Resort World Security jobs are:

Resort World Security jobs near you
Infographic showing various Resort World Security job openings in the United States as of August 2026, with employment types broken down into 1% Internship, 77% Full Time, 18% Part Time, 3% Contract, and 1% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $39,591 per year, or $19 per hour.

VIP & Upper Stories Manager | Thompson Palm Springs Resort

Hyatt Hotels Corporation

Palm Springs, CA • On-site

$72K - $90K/yr

Full-time

Medical, Dental, Vision, Retirement

This job post has expired 1 day ago. Applications are no longer accepted.

Hyatt Hotels rating

7.1

Company rating: 7.1 out of 10

Based on 255 frontline employees who took The Breakroom Quiz

23rd of 108 rated hotels

Job description

Summary:
Thompson Palm Springs Resortis seeking an exceptional VIP & Upper Stories Manager to serve as the curator of our most elevated guest journeys, overseeing the personalized experience for guests staying within the resort's exclusive Upper Stories 21+ accommodations, premium suites, and other high-priority VIP arrivals.
Since opening in 2024, Thompson Palm Springs Resort has quickly established itself as the desert's most coveted lifestyle resort in the heart of downtown Palm Springs. Showcasing iconic mid-century modern design, bungalow-inspired accommodations, iconic dining, and vibrant social experiences, the resort has become a sought-after destination for discerning travelers, luxury weddings, milestone celebrations, brand activations, corporate retreats, and high-profile events.
The resort features Lola Rose, a bold Eastern Mediterranean dining experience inspired by the spice markets of Istanbul and the seasonal bounty of California, alongside Bar Issi, an elevated coastal Italian concept that blends relaxed luxury with coastal culinary sophistication. Two expansive pool experiences, immersive mountain views, the HALL Napa Valley Tasting Room, and over 35,000 square feet of dynamic indoor and outdoor event venues provide endless opportunities for unforgettable gatherings. Thompson Palm Springs Resort was recently recognized among Condé Nast Traveler's Top 10 Best New Hotels in the World (2026) and ranked the #1 Hotel in Southern California in the Condé Nast Readers' Choice Awards (2025).
The VIP & Upper Stories Manager serves as the curator of our most elevated guest journeys, overseeing the personalized experience for guests staying within the resort's exclusive Upper Stories 21+ accommodations, premium suites, and other high-priority VIP arrivals. This role blends luxury guest relations, front office leadership, and personalized service execution to create unforgettable moments that exceed expectations and drive guest loyalty.
The ideal candidate is a charismatic hospitality professional with exceptional attention to detail, strong operational expertise, and a passion for creating highly personalized experiences. They will be equally comfortable leading a Front Office shift, engaging with high-profile guests, coordinating bespoke requests, and ensuring flawless execution behind the scenes.
This highly visible position reports directly to the Assistant Hotel Manager and Hotel Manager.
Key Responsibilities
  • Serve as the primary ambassador and experience curator for Upper Stories guests, suite guests, VIPs, repeat guests, and special arrivals.
  • Lead all pre-arrival planning, guest preference management, itinerary coordination, amenity programming, and personalized communication efforts.
  • Review daily arrivals and proactively identify opportunities to elevate guest experiences through customized service and thoughtful touches.
  • Coordinate cabana reservations, special occasion experiences, dining reservations, transportation arrangements, and other guest requests.
  • Conduct dedicated VIP and suite arrivals, providing personalized check-in experiences and seamless introductions to the resort.
  • Maintain regular communication with guests before, during, and after their stay to ensure exceptional service recovery and guest satisfaction.
  • Partner closely with Housekeeping, Food & Beverage, Spa, Security, Engineering, and Sales teams to execute guest experiences flawlessly.
  • Support daily Front Office operations and act as Manager on Duty as assigned.
  • Assist in overseeing front desk operations, service standards, training initiatives, and guest engagement programs.
  • Monitor guest feedback, online reviews, and service recovery opportunities to continuously improve the luxury guest experience.
  • Ensure all guest preferences, profiles, and stay histories are accurately maintained within Hyatt systems.
  • Actively engage with guests throughout the resort, building relationships that foster loyalty and repeat visitation.
This is anexempt(salaried) role. The budgeted salary range for this position is $72,000-$90,000. This is the pay range for this position that Thompson Palm Springs Resortreasonably expectstopay. Decisions regarding individual salaries will be based ona number offactors includingexperienceand education. This position is NOT available for remote or Hybrid. Relocation available.
Qualifications:
  • Minimum 3-5 years of luxury hotel experience in Front Office, Rooms Operations, Guest Relations, VIP Services, or a related hospitality leadership role.
  • Previous supervisory or management experience preferred.
  • Luxury, lifestyle, resort, or boutique hotel experience strongly preferred.
  • Exceptional communication, interpersonal, and relationship-building skills.
  • Highly organized with the ability to manage multiple priorities and guest requests simultaneously.
  • Strong attention to detail and commitment to service excellence.
  • Ability to anticipate guest needs and create personalized experiences.
  • Proven ability to lead with professionalism, warmth, confidence, and discretion.
  • Experience with Hyatt systems and guest profile management preferred.
  • Flexible schedule including evenings, weekends, and holidays as business demands require.
Why work for Thompson Palm Springs Resort?
  • Health, Dental, Vision Insurance eligibility after 30 days of employment.
  • 401k Retirement Savings Plan & Company Match
  • Paid Parental Leave & Adoption Assistance Program
  • Continued learning & development
  • Employee Assistance Programs
  • Paid Holidays
  • Complementary Parking
  • Complementary Colleague Meals
  • Free & Discounted Hotel Rooms at Hyatt Hotels around the World!
Our Values: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing
Hyatt is an equal opportunity employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity

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About Hyatt

Sourced by ZipRecruiter

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best, and fastest-growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues. As we continue to grow, we never lose sight of what's most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Industry

Hospitality services

Company size

10,000+ Employees

Headquarters location

Chicago, IL, US

Year founded

1957

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