About the Role This role is responsible for overseeing and managing the verification of benefits process ensuring efficient, accurate policy reviews and effectively handling referral complexities.
About the Role This role is responsible for overseeing and managing the verification of benefits process ensuring efficient, accurate policy reviews and effectively handling referral complexities.
Care and Advocacy Specialist (Temporary Part-Time)
Knoxville, TN · On-site
$19.34/hr
Care and Advocacy Specialist (Temporary Part-Time) Apply now Job no: 504204 Work type: Staff Part-Time, Temporary Location: Knoxville Categories: Staff, Student or Temporary Jobs Title: Care and ...
Care and Advocacy Specialist (Temporary Part-Time)
Knoxville, TN · On-site
$19.34/hr
Care and Advocacy Specialist (Temporary Part-Time) Apply now Job no: 504204 Work type: Staff Part-Time, Temporary Location: Knoxville Categories: Staff, Student or Temporary Jobs Title: Care and ...
Take ownership of problems until full resolution * Provide solutions as appropriate on the spot * Provide follow-up to the user on the status of the problem until the resolution * Verify problem ...
Take ownership of problems until full resolution * Provide solutions as appropriate on the spot * Provide follow-up to the user on the status of the problem until the resolution * Verify problem ...
Take ownership of problems until full resolution * Provide solutions as appropriate on the spot * Provide follow-up to the user on the status of the problem until the resolution * Verify problem ...
Take ownership of problems until full resolution * Provide solutions as appropriate on the spot * Provide follow-up to the user on the status of the problem until the resolution * Verify problem ...
Payment Compliance Analyst
Franklin, TN · On-site
Assists the Director and VP of Dispute Resolution with developing and maintaining reporting solutions necessary to support the Dispute Resolution process and Parallon operations, including the ...
Payment Compliance Analyst
Franklin, TN · On-site
Assists the Director and VP of Dispute Resolution with developing and maintaining reporting solutions necessary to support the Dispute Resolution process and Parallon operations, including the ...
Payment Compliance Analyst
Lebanon, TN · On-site
Assists the Director and VP of Dispute Resolution with developing and maintaining reporting solutions necessary to support the Dispute Resolution process and Parallon operations, including the ...
Payment Compliance Analyst
Lebanon, TN · On-site
Assists the Director and VP of Dispute Resolution with developing and maintaining reporting solutions necessary to support the Dispute Resolution process and Parallon operations, including the ...
The University Ombud provides impartial, informal, independent and confidential conflict resolution services to all UTC faculty and staff in accordance with the Code of Ethics and Standards of ...
The University Ombud provides impartial, informal, independent and confidential conflict resolution services to all UTC faculty and staff in accordance with the Code of Ethics and Standards of ...
Payment Compliance Analyst
Nashville, TN · On-site
Assists the Director and VP of Dispute Resolution with developing and maintaining reporting solutions necessary to support the Dispute Resolution process and Parallon operations, including the ...
Payment Compliance Analyst
Nashville, TN · On-site
Assists the Director and VP of Dispute Resolution with developing and maintaining reporting solutions necessary to support the Dispute Resolution process and Parallon operations, including the ...
Assists the Director and VP of Dispute Resolution with developing and maintaining reporting solutions necessary to support the Dispute Resolution process and Parallon operations, including the ...
Assists the Director and VP of Dispute Resolution with developing and maintaining reporting solutions necessary to support the Dispute Resolution process and Parallon operations, including the ...
The University Ombud provides impartial, informal, independent and confidential conflict resolution services to all UTC faculty and staff in accordance with the Code of Ethics and Standards of ...
The University Ombud provides impartial, informal, independent and confidential conflict resolution services to all UTC faculty and staff in accordance with the Code of Ethics and Standards of ...
NOC Support Technician- MSP Support
$17 - $19/hr
Are you looking for a role where you are trusted to own problems through resolution--not just close tickets? If so, we'd love to meet you. RCN Technologies is a fast-growing technology company ...
Quick apply
NOC Support Technician- MSP Support
$17 - $19/hr
Are you looking for a role where you are trusted to own problems through resolution--not just close tickets? If so, we'd love to meet you. RCN Technologies is a fast-growing technology company ...
Are you looking for a role where you are trusted to own problems through resolution-not just close tickets? If so, we'd love to meet you. RCN Technologies is a fast-growing technology company ...
Are you looking for a role where you are trusted to own problems through resolution-not just close tickets? If so, we'd love to meet you. RCN Technologies is a fast-growing technology company ...
Are you looking for a role where you are trusted to own problems through resolution-not just close tickets? If so, we'd love to meet you. RCN Technologies is a fast-growing technology company ...
Are you looking for a role where you are trusted to own problems through resolution-not just close tickets? If so, we'd love to meet you. RCN Technologies is a fast-growing technology company ...
Specific activities may change from time to time. 1. Investigate and provide resolution to clients' highly complex requests to Care Center, branches and other lines of business, requiring use of ...
Specific activities may change from time to time. 1. Investigate and provide resolution to clients' highly complex requests to Care Center, branches and other lines of business, requiring use of ...
Healthcare Service Manager
Memphis, TN · On-site
Service, billing, resolution, performance, etc. * Maintain customer records, milestones, etc. in CRM daily. * Participate in various customer meetings such as Business Reviews, Linen Committees ...
Quick apply
Healthcare Service Manager
Memphis, TN · On-site
Service, billing, resolution, performance, etc. * Maintain customer records, milestones, etc. in CRM daily. * Participate in various customer meetings such as Business Reviews, Linen Committees ...
Specific activities may change from time to time. 1. Investigate and provide resolution to clients' highly complex requests to Care Center, branches and other lines of business, requiring use of ...
Specific activities may change from time to time. 1. Investigate and provide resolution to clients' highly complex requests to Care Center, branches and other lines of business, requiring use of ...
This opportunity entails being responsible for commercial issue resolution, risk management, contract administration and compliance, and change management on alternative delivery mega transportation ...
This opportunity entails being responsible for commercial issue resolution, risk management, contract administration and compliance, and change management on alternative delivery mega transportation ...
Investigate and provide resolution to clients' highly complex requests to Care Center, branches and other lines of business, requiring use of multiple specialties (e.g. business care, card, loan ...
Investigate and provide resolution to clients' highly complex requests to Care Center, branches and other lines of business, requiring use of multiple specialties (e.g. business care, card, loan ...
This opportunity entails being responsible for commercial issue resolution, risk management, contract administration and compliance, and change management on alternative delivery mega transportation ...
This opportunity entails being responsible for commercial issue resolution, risk management, contract administration and compliance, and change management on alternative delivery mega transportation ...
Care Center-Client First Solutions
Cookeville, TN · On-site
$13.75 - $18.50/hr
Investigate and provide resolution to clients' highly complex requests to Care Center, branches and other lines of business, requiring use of multiple specialties (e.g. business care, card, loan ...
Care Center-Client First Solutions
Cookeville, TN · On-site
$13.75 - $18.50/hr
Investigate and provide resolution to clients' highly complex requests to Care Center, branches and other lines of business, requiring use of multiple specialties (e.g. business care, card, loan ...
Resolution information
See Tennessee salary details
$12.22 - $15.71
20% of jobs
$16.54 is the 25th percentile. Wages below this are outliers.
$15.71 - $19.20
20% of jobs
The median wage is $20.70 / hr.
$19.20 - $22.69
22% of jobs
$22.69 - $26.18
10% of jobs
$27.93 is the 75th percentile. Wages above this are outliers.
$26.18 - $29.67
5% of jobs
$29.67 - $33.16
5% of jobs
$33.16 - $36.65
4% of jobs
$36.65 - $40.14
2% of jobs
$40.14 - $43.64
0% of jobs
$43.64 - $47.13
5% of jobs
$47.13 - $50.62
5% of jobs
$12
$26
$50
How much do resolution jobs pay per hour?
As of Jun 30, 2026, the average hourly pay for resolution in Tennessee is $26.07, according to ZipRecruiter salary data. Most workers in this role earn between $17.21 and $32.74 per hour, depending on experience, location, and employer.
What are some common challenges faced by professionals in resolution roles, and how can they be addressed?
Professionals in resolution roles often encounter challenges such as managing high-stress situations, dealing with conflicting priorities, and navigating complex interpersonal dynamics. Success in this position requires strong communication and negotiation skills, as well as the ability to remain objective and solution-focused under pressure. Building a supportive network within the team and seeking regular feedback can help address these challenges, while ongoing training on conflict resolution techniques further enhances effectiveness.
What are 'Resolution' jobs?
Resolution jobs typically refer to positions that focus on addressing and resolving customer complaints, disputes, or issues within an organization. These roles are common in customer service, collections, and support teams where employees investigate problems, communicate with clients, and work towards satisfactory outcomes. People in resolution jobs use strong problem-solving, communication, and negotiation skills to ensure that customer concerns are handled efficiently and professionally. Their work helps maintain customer satisfaction and protect the company's reputation.
What are the key skills and qualifications needed to thrive as a Resolution Specialist, and why are they important?
To thrive as a Resolution Specialist, you need strong problem-solving abilities, attention to detail, and experience in customer service or case management, often supported by a relevant degree or training. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and documentation tools is typically required. Exceptional communication, patience, and conflict resolution skills help you handle challenging situations and maintain positive client relationships. These competencies ensure efficient issue resolution, customer satisfaction, and contribute to organizational reputation and retention.
What is the difference between Resolution vs Customer Service Representative?
| Aspect | Resolution | Customer Service Representative |
|---|---|---|
| Required credentials | Typically high school diploma or equivalent; certifications vary | High school diploma or equivalent; customer service training often preferred |
| Work environment | Call centers, technical support, troubleshooting teams | Call centers, retail, online support |
| Employer and industry usage | Used in tech, telecom, and service industries for problem-solving roles | Common across retail, hospitality, and service sectors |
| Comparison focus | Focuses on resolving specific issues or problems | Focuses on assisting customers and providing information |
Resolution roles primarily focus on troubleshooting and solving specific problems, often requiring technical knowledge. Customer Service Representatives handle general inquiries, assist customers, and provide support. While both roles involve communication with customers, Resolution positions are more specialized in problem-solving, whereas Customer Service Representatives focus on overall customer satisfaction and information dissemination.
What are the most commonly searched types of Resolution jobs in Tennessee? The most popular types of Resolution jobs in Tennessee are:
What are popular job titles related to Resolution jobs in Tennessee? For Resolution jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Resolution jobs in Tennessee look for? The top searched job categories for Resolution jobs in Tennessee are:
Other
Posted 7 days ago
Job description
About the Role
This role is responsible for overseeing and managing the verification of benefits process ensuring efficient, accurate policy reviews and effectively handling referral complexities. Obtaining accurate benefits is the first step in financial process meaning accuracy is key as it determines patient responsibility and our ability to get reimbursed for services.
Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.
Responsibilities- Verifies insurance policy benefits for new and returning patients with payers
- Assures all insurance information has been completely and accurately obtained
- Document all pertinent insurance information into SalesForce
- Informs teams of support actions necessary for insurance or referral issues
- Identifies special policy clauses per policy information to aid in financial and admission decisions
- Educates patients, families and internal teams on insurance issues
- Identifies all third party financial benefits and directs them for financial counseling and revenue cycle as appropriate
- Provides support to admissions and revenue cycle teams as necessary
- Investigate escalated insurance billing inquiries and inaccuracies and take appropriate action to resolve the account
- Other duties as assigned
- 3-5 years related work experience in health care administrative, financial, insurance, customer services, claims, billing, call center, or management
- Knowledge of medical billing practices, office policies and procedures
- Knowledge of all confidentially requirements regarding patients and strict maintenance of proper confidentiality on all such information
- Excellent written and verbal communication skills
- Organizational skills
- Ability to maintain a high level of integrity and confidentiality of medical information
- Strict attention to details
- Able to work a hybrid schedule of 4 days per week in our Nashville office and located within 75 minutes' commuting distance of the office
Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.#LI-HYBRID