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Resolution Jobs in Tennessee (NOW HIRING)

Inizio

Urgent Care Account Specialist

Nashville, TN

$14 - $19.25/hr

Inizio Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses. We are seeking a performance-driven, proven ...

VRC

Collections Specialist Mon-Fri 8am-5pm

Memphis, TN · On-site

$19/hr

The Account Resolution Specialist reports to the Senior Account Resolution Specialist and is responsible for high-volume outbound collections to improve cash flow and reduce DSO. This role owns ...

Truist

Client First Solutions

Cookeville, TN · On-site

$16.50 - $22.75/hr

Specific activities may change from time to time. 1. Investigate and provide resolution to clients' highly complex requests to Care Center, branches and other lines of business, requiring use of ...

HNTB

Commercial Lead

Nashville, TN · On-site

This opportunity entails being responsible for commercial issue resolution, risk management, contract administration and compliance, and change management on alternative delivery mega transportation ...

HNTB

Senior Commercial Lead

Nashville, TN · On-site

This opportunity entails being responsible for commercial issue resolution, risk management, contract administration and compliance, and change management on alternative delivery mega transportation ...

Truist Inc

Client First Solutions

Cookeville, TN

$14 - $18.25/hr

Investigate and provide resolution to clients' highly complex requests to Care Center, branches and other lines of business, requiring use of multiple specialties (e.g. business care, card, loan ...

Altar'd State

Help Desk Analyst

Knoxville, TN · On-site

$19.50 - $26.75/hr

The Help Desk Analyst is the primary point of contact for technical and operational support issues, responsible for tracking and resolving issues while ensuring system uptime and prompt resolution.

Epitec

Customer Experience Coordinator R00205409

Franklin, TN · On-site

$17.75 - $23.25/hr

This role will serve as the first point of contact for customer questions, concerns, and issue resolution related to vehicle support, dealer complaints, warranty questions, service needs, and general ...

EPITEC

Customer Experience Coordinator

Franklin, TN

$17.75 - $23.25/hr

This role will serve as the first point of contact for customer questions, concerns, and issue resolution related to vehicle support, dealer complaints, warranty questions, service needs, and general ...

Segue HR LLC

Client Support Specialist

Memphis, TN · On-site

$16.25 - $21.75/hr

Key Performance Indicators (KPIs) Average ticket resolution time 85%. Client satisfaction survey > 95%. Number of support tickets resolved per quarter.

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All JobsResolution JobsResolution Jobs in Tennessee

Resolution information

See Tennessee salary details

$12

$26

$50

How much do resolution jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for resolution in Tennessee is $26.07, according to ZipRecruiter salary data. Most workers in this role earn between $17.21 and $32.74 per hour, depending on experience, location, and employer.

What are some common challenges faced by professionals in resolution roles, and how can they be addressed?

Professionals in resolution roles often encounter challenges such as managing high-stress situations, dealing with conflicting priorities, and navigating complex interpersonal dynamics. Success in this position requires strong communication and negotiation skills, as well as the ability to remain objective and solution-focused under pressure. Building a supportive network within the team and seeking regular feedback can help address these challenges, while ongoing training on conflict resolution techniques further enhances effectiveness.

What are 'Resolution' jobs?

Resolution jobs typically refer to positions that focus on addressing and resolving customer complaints, disputes, or issues within an organization. These roles are common in customer service, collections, and support teams where employees investigate problems, communicate with clients, and work towards satisfactory outcomes. People in resolution jobs use strong problem-solving, communication, and negotiation skills to ensure that customer concerns are handled efficiently and professionally. Their work helps maintain customer satisfaction and protect the company's reputation.

What are the key skills and qualifications needed to thrive as a Resolution Specialist, and why are they important?

To thrive as a Resolution Specialist, you need strong problem-solving abilities, attention to detail, and experience in customer service or case management, often supported by a relevant degree or training. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and documentation tools is typically required. Exceptional communication, patience, and conflict resolution skills help you handle challenging situations and maintain positive client relationships. These competencies ensure efficient issue resolution, customer satisfaction, and contribute to organizational reputation and retention.

What is the difference between Resolution vs Customer Service Representative?

AspectResolutionCustomer Service Representative
Required credentialsTypically high school diploma or equivalent; certifications varyHigh school diploma or equivalent; customer service training often preferred
Work environmentCall centers, technical support, troubleshooting teamsCall centers, retail, online support
Employer and industry usageUsed in tech, telecom, and service industries for problem-solving rolesCommon across retail, hospitality, and service sectors
Comparison focusFocuses on resolving specific issues or problemsFocuses on assisting customers and providing information

Resolution roles primarily focus on troubleshooting and solving specific problems, often requiring technical knowledge. Customer Service Representatives handle general inquiries, assist customers, and provide support. While both roles involve communication with customers, Resolution positions are more specialized in problem-solving, whereas Customer Service Representatives focus on overall customer satisfaction and information dissemination.

What are the most commonly searched types of Resolution jobs in Tennessee? The most popular types of Resolution jobs in Tennessee are:
What are popular job titles related to Resolution jobs in Tennessee? For Resolution jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Resolution jobs in Tennessee look for? The top searched job categories for Resolution jobs in Tennessee are:
Resolution jobs near you
Urgent Care Account Specialist

Urgent Care Account Specialist

Inizio

Nashville, TN

$14 - $19.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 4 days ago

Job description

Inizio Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses.

We are seeking a performance-driven, proven, ambitious, and competitive Key Account Specialist who is willing to put forth discretionary effort to go the extra mile.

This is your opportunity to join Inizio Engage and represent a top biotechnology company!

What's in it for you?

  • Competitive compensation
  • Excellent Benefits - accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and paternity leave benefits, employee discounts/promotions
  • Employee discounts & exclusive promotions
  • Recognition programs, contests, and company-wide awards
  • Exceptional, collaborative culture
  • Best Places to Work in BioPharma (2022, 2023, & 2025)
  • Certified Great Place to Work (2022, 2023, 2025, 2026)

What will you be doing?

  • Responsibilities include gaining access to, calling on, and educating high value clinicians, key targets (customers), influencers, and decision makers within Corporate Urgent Care Accounts and sites of care.
  • Maintain a proactive and methodical approach toward call objectives (e.g., clear next steps and appropriate documentation, managing to goals and putting customers at the heart of everything we do) and utilizes current digital tools effectively
  • Adapts quickly to new tools for successful customer engagement; leverages analytics to assist with developing insights and next best action plans.
  • Proactively build and update business plans to address all customer types and opportunities in the territory.
  • Explore and develop new relationships, while effectively maintaining existing relationships, with key contacts and opinion leaders across varied customer base
  • Ensure key stakeholder education and awareness of our products throughout the territory geography in both public and private sectors.
  • Engage and develop strategic partnerships with large customers to educate health professionals on our products and company resources.
  • Collaborates effectively and compliantly with cross-functional colleagues, including Field Medical, Reimbursement and Key Account Management, to address customer inquiries and advance business objectives.

What do you need for this position?

  • Bachelor's degree, 5+ years pharma sales and account management experience
  • COVID, Antiviral, Migraine , and Urgent Care experience preferred
  • Experience managing and navigating large regional to national level accounts
  • Demonstrated ability to uncover and understand approval processes, account protocols, developing relationships with key stakeholders and decision makers
  • Experience supporting and facilitating Buy & Bill Process including Contracting and/or Rebating with Accounts
  • Effectively and efficiently build and maintain strong relationships while compliantly driving education and awareness
  • Development and execution of strategic account business plans
  • Proven track record of success

About Inizio Engage

Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.

We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them.

To learn more about Inizio Engage, visit us at: https://inizio.health/

Inizio Engage is proud to be an equal opportunity employer. Individuals seeking employment at Inizio are considered without regards to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related medical conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. Further, pursuant to applicable local ordinances, Inizio will consider for employment qualified applicants with arrest and conviction records.

Inizio Engage is an equal opportunity employer M/F/V/D. We appreciate your interest in our company, however, only qualified candidates will be considered.

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