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Resolution Manager Jobs in Yukon, OK (NOW HIRING)

... resolution • Create and review laboratory reports and maintain accurate, complete records of work performed Equipment & Facility Management • Establish and implement procedures ensuring all ...

Practice Group Manager

Moore, OK · On-site

$60K - $79K/yr

The Practice Group Manager will be on site to provide direction, coaching, and support to team ... Clinician Issue-Resolution & retention: communicates weekly with Operational and Clinical Directors ...

Practice Group Manager

Moore, OK · On-site

$60K - $79K/yr

The Practice Group Manager will be on site to provide direction, coaching, and support to team ... Clinician Issue-Resolution & retention: communicates weekly with Operational and Clinical Directors ...

Shift Manager

Oklahoma City, OK · On-site

$10 - $12/hr

Strong knowledge of team leadership and positive conflict resolution. * Exceptional written and verbal communication skills. * Communication and team management abilities. * Able to withstand the ...

Shift Manager

Oklahoma City, OK · On-site

$10 - $12/hr

Strong knowledge of team leadership and positive conflict resolution. * Exceptional written and verbal communication skills. * Communication and team management abilities. * Able to withstand the ...

Shift Manager

Oklahoma City, OK · On-site

$10 - $12/hr

Strong knowledge of team leadership and positive conflict resolution. * Exceptional written and verbal communication skills. * Communication and team management abilities. * Able to withstand the ...

Shift Manager

Oklahoma City, OK · On-site

$10 - $12/hr

Strong knowledge of team leadership and positive conflict resolution. * Exceptional written and verbal communication skills. * Communication and team management abilities. * Able to withstand the ...

Shift Manager

Oklahoma City, OK · On-site

$10 - $12/hr

Strong knowledge of team leadership and positive conflict resolution. * Exceptional written and verbal communication skills. * Communication and team management abilities. * Able to withstand the ...

Shift Manager

Oklahoma City, OK · On-site

$10 - $12/hr

Strong knowledge of team leadership and positive conflict resolution. * Exceptional written and verbal communication skills. * Communication and team management abilities. * Able to withstand the ...

Shift Manager

Yukon, OK · On-site

$10 - $12/hr

Strong knowledge of team leadership and positive conflict resolution. * Exceptional written and verbal communication skills. * Communication and team management abilities. * Able to withstand the ...

Showing results 41-60

Resolution Manager information

What are the key skills and qualifications needed to thrive as a resolution manager?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

How does a resolution manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What does a senior resolution manager do?

A senior resolution manager oversees the resolution of complex customer issues, ensuring timely and effective solutions. They coordinate with teams, analyze root causes, and implement process improvements, often using customer relationship management (CRM) tools and requiring strong communication and problem-solving skills.

What job categories do people searching Resolution Manager jobs in Yukon, OK look for?

The top searched job categories for Resolution Manager jobs in Yukon, OK are:

What cities near Yukon, OK are hiring for Resolution Manager jobs?

Cities near Yukon, OK with the most Resolution Manager job openings:

Infographic showing various Resolution Manager job openings in Yukon, OK as of August 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 82% Physical, 2% Hybrid, and 16% Remote job distribution.

Senior Systems Engineering Manager

Long Wave Inc.

Oklahoma City, OK • On-site

$120 - $160/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago


Job description

Active DoD Security Clearance Preferred

US Citizenship Required

NO VISA SUPPORT or C2C

On-site in OKC Required

Primary Function

Long Wave Inc. is seeking a Sr. Systems Engineering Manager to lead Systems Engineering, Integration, Architecture, and Test activities supporting complex Department of Defense (DoD) training system programs. This position is responsible for the technical and programmatic execution of the SEIT organization across the full engineering lifecycle, from requirements definition and architecture development through system integration, verification, validation, qualification, and delivery.

The Sr. Systems Engineering Manager will lead a multidisciplinary engineering team, manage technical scope, cost, and schedule performance, and serve as a key interface between Engineering, Program Management, customers, suppliers, and other program stakeholders. This position requires a strong combination of systems engineering leadership, personnel management, technical program execution, and Earned Value Management (EVM) experience.

Essential Responsibilities
  1. Lead the Systems Engineering, Integration and Test (SEIT) organization, providing technical and functional leadership across Systems Engineering, System Architecture, Integration, Verification, Validation, and Test activities.
  2. Manage and develop a multidisciplinary engineering team, including staffing, workload planning, task assignments, performance management, mentoring, and professional development.
  3. Provide technical leadership across the complete systems engineering lifecycle, including requirements analysis and decomposition, system architecture, interface definition, design maturation, integration, verification, validation, qualification, and system delivery.
  4. Lead Model-Based Systems Engineering (MBSE) implementation and ensure system models, requirements, interfaces, behaviors, and architectures remain aligned with the program technical baseline.
  5. Lead development and execution of system integration and test strategies, including integration planning, verification planning, test readiness, test procedure development, test execution, discrepancy resolution, and verification closure.
  6. Lead technical planning and engineering readiness for major program and customer reviews, including SRR, SFR, PDR, CDR, TRR, and other technical milestone events.
  7. Assist the Control Account Manager (CAM) responsible for assigned engineering scope, including management of budget, schedule, staffing, work packages, performance measurement, Estimate to Complete (ETC), Estimate at Completion (EAC), and cost and schedule variance analysis.
  8. Coordinate with Program Management and functional leadership to develop and maintain engineering schedules, resource plans, Basis of Estimates (BOEs), forecasts, and execution strategies.
  9. Identify, assess, and manage technical risks, opportunities, issues, assumptions, and dependencies that may impact engineering execution, technical maturity, cost, schedule, or program milestones.
  10. Manage technical dependencies associated with customer-furnished information, source data, system interfaces, requirements maturity, supplier deliverables, and other inputs required to support engineering execution.
  11. Coordinate across Software Engineering, Specialty Engineering, Product Support, Cybersecurity, Product Lifecycle Management, Program Management, suppliers, and other stakeholders to ensure alignment of technical activities and program objectives.
  12. Ensure engineering specifications, architecture artifacts, interface documentation, requirements baselines, verification artifacts, test documentation, and other technical deliverables meet contractual, customer, DoD, and organizational requirements.
  13. Serve as a primary engineering interface with customers and stakeholders, communicating technical status, risks, requirements, design maturity, integration strategy, and corrective actions.
  14. Support supplier and subcontractor technical management, including requirements alignment, technical reviews, deliverable assessments, integration planning, and resolution of technical issues.
  15. Support proposal and business development activities, including technical solution development, Basis of Estimate (BOE) preparation, engineering staffing estimates, schedule development, risk identification, and technical volume inputs.
  16. Establish and maintain engineering processes, metrics, and performance indicators to assess technical maturity, requirements stability, verification progress, integration readiness, and overall SEIT execution.
  17. Drive continuous improvement across SEIT processes, tools, methodologies, and engineering practices to improve technical quality, execution efficiency, and program predictability.
  18. Perform other duties as assigned.
Work Conditions

Employee will be working within an office environment. Employee may be expected to travel on occasion to locations where specific PPE or attire is necessary.

Job Requirements Minimum Requirements
  1. Bachelor’s degree in engineering, or another related technical discipline.
  2. 10+ years of professional engineering experience supporting complex systems, aerospace, defense, training systems, or related technical programs.
  3. 5+ years of demonstrated technical leadership, engineering management, or multidisciplinary team leadership experience.
  4. Demonstrated experience leading Systems Engineering, Integration and Test activities across multiple phases of the engineering lifecycle.
  5. Demonstrated experience serving as a Control Account Manager (CAM) with responsibility for engineering scope, budget, schedule, and technical performance.
  6. Strong working knowledge of Earned Value Management Systems (EVMS), including management of work packages, performance measurement, Estimate to Complete (ETC), Estimate at Completion (EAC), and cost and schedule variance analysis.
  7. Experience integrating technical execution with Integrated Master Schedule (IMS) and program cost and schedule objectives.
  8. Experience developing and managing engineering staffing plans, resource forecasts, Basis of Estimates (BOEs), and program execution plans.
  9. Strong experience with requirements development and management, system architecture, interface management, verification, validation, and system integration.
  10. Experience with Model-Based Systems Engineering (MBSE) methodologies and tools such as Cameo Systems Modeler or equivalent.
  11. Experience leading or supporting major DoD technical reviews including SRR, SFR, PDR, CDR, and TRR.
  12. Experience identifying and managing technical risks, opportunities, issues, assumptions, and dependencies.
  13. Demonstrated ability to lead multidisciplinary engineering teams and coordinate across Engineering, Program Management, suppliers, customers, and other stakeholders.
  14. Strong written and verbal communication skills with demonstrated ability to communicate complex technical and programmatic information to engineering teams, customers, and senior leadership.
  15. US Citizenship and eligibility for a DoD Security Clearance is required.
Preferred Requirements
  1. Experience supporting DoD aerospace, training systems, simulation, or mission systems programs.
  2. Experience managing engineering organizations consisting of multiple systems engineering disciplines or technical workstreams.
  3. Experience working within an EVM-compliant DoD program environment and supporting Integrated Baseline Reviews (IBRs).
  4. Experience with requirements management, MBSE, scheduling, risk management, configuration management, and engineering execution tools.
  5. Experience managing customer-furnished information and technical data dependencies across complex development programs.
  6. Experience managing supplier or subcontractor technical execution and integration.
  7. Experience supporting qualification, acceptance, and delivery of complex hardware/software integrated systems.
  8. Familiarity with DoD acquisition, systems engineering, cybersecurity, configuration management, and technical data requirements.
  9. INCOSE CSEP/ESEP, PMP, or similar professional certification is desired.
  10. Active DoD Secret clearance or higher is preferred.
Position Benefits

As a full-time employee of Long Wave, you are eligible for our benefits package including:

  • Competitive Salary
  • Medical, Dental & Vision coverage
  • 401k
  • Educational Assistance
  • Life Insurance
  • Employee Assistance Programs & Work/Life Solutions
  • Paid Time Off
  • This position's standard work schedule is a 9/80. The 9/80 schedule allows employees who work a nine-hour day Monday through Thursday to take every other Friday off.

EOE AA M/F/Vet/Disability

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