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Resolution Manager Jobs in Yukon, OK (NOW HIRING)

Jobtailor

Customer Success Manager

Oklahoma City, OK · On-site

$90 - $120/hr

Strong conflict resolution and communication skills are essential for success in this role. Highest-signal resume keywords * Customer Relationship Management * Conflict Resolution * Epic Experience

New

Vape City

District Manager

Warr Acres, OK · On-site

District Manager (DM) Location: Texas (multiple districts) Schedule: Full-time 50+ hrs/week ... Report maintenance issues or service outages immediately and follow up on resolution * Escalate HR ...

Vape City

District Manager

Oklahoma City, OK · On-site

District Manager (DM) Location: Texas (multiple districts) Schedule: Full-time | 50+ hrs/week | ... Report maintenance issues or service outages immediately and follow up on resolution * Escalate HR ...

Vape City

District Manager

Warr Acres, OK

Report maintenance issues or service outages immediately and follow up on resolution * Escalate HR ... Experience managing employees and retail/business operations * Excellent verbal communication

Saltgrass Steak House

Restaurant Manager

Oklahoma City, OK · On-site

$65K - $75K/yr

Utilizes leadership skills and motivates employees to ensure cost control and labor management ... Strong interpersonal and conflict resolution skills * Stable and progressive work history; Strong ...

Saltgrass Steak House

Restaurant Manager

Oklahoma City, OK · On-site

$65K - $75K/yr

Utilizes leadership skills and motivates employees to ensure cost control and labor management ... Strong interpersonal and conflict resolution skills * Stable and progressive work history; Strong ...

GDH

Field Network Services Technician

Oklahoma City, OK · On-site

$32 - $38/hr

Develop and adhere to Standard Operating Procedures (SOPs) for network and telecom issue resolution. * Manage network device configurations, including routers, switches, UPS, and access points ...

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Resolution Manager information

What are the key skills and qualifications needed to thrive as a resolution manager?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

How does a resolution manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What does a senior resolution manager do?

A senior resolution manager oversees the resolution of complex customer issues, ensuring timely and effective solutions. They coordinate with teams, analyze root causes, and implement process improvements, often using customer relationship management (CRM) tools and requiring strong communication and problem-solving skills.

What job categories do people searching Resolution Manager jobs in Yukon, OK look for?

The top searched job categories for Resolution Manager jobs in Yukon, OK are:

What cities near Yukon, OK are hiring for Resolution Manager jobs?

Cities near Yukon, OK with the most Resolution Manager job openings:

Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in Yukon, OK as of August 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 82% Physical, 2% Hybrid, and 16% Remote job distribution.

Associate Account Manager

FASTENER DISTRIBUTION HOLDINGS LLC.

Oklahoma City, OK • On-site

$97K - $101K/yr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 25 days ago

Job description

Who Are We?

FDH Aero is a trusted global supply chain partner for aerospace and defense companies, providing end-to-end supply chain solutions for OEM and aftermarket customers.

With more than 55+ years of experience and operations in 14 countries, we bring expertise across Commercial, Defense, Space, Business Aviation and Cargo through our specialized business divisions, Electronics, Hardware, Commercial Aftermarket, and Defense Aftermarket.

For more information, please visit the FDH Aero website.  

Why Work Here?

Fast-paced & Impactful Work – Every decision helps keep aircraft flying and missions moving

Driven Team & Culture – Supportive, driven colleagues who support you every step of the way

High-Growth Opportunities – We invest in your success with training and development

Competitive Benefits Package – Includes medical, dental, vision insurance, Flexible Spending Accounts (FSA) 401k matching, wellness activities and more

At FDH Aero, we understand that the strength of our brand comes from our people, and our culture empowers every team member to contribute and grow.  As a global team, our culture is rooted in five (5) core values that begin with the words “We are” and include: service-first, respectful, amplifiers, open-minded and accountable. 

We Are Looking For

The Associate Account Manager supports the regional sales team by managing day-to-day account activities for assigned accounts within the designated geography or territory. This role focuses on administrative facilitation, internal coordination, and execution of sales processes under the guidance of senior team members. This position contributes to revenue growth by maintaining strong customer relationships, handling routine sales support tasks, and assisting in achieving account quotas.


What You’ll Do

As an Associate Account Manager, you’ll be responsible for:

  • Own day-to-day sales process execution and operational support for assigned accounts within the geography/territory, including relationship management, needs identification, quoting assistance, order fulfillment, and issue resolution
  • Manage a portfolio of tail accounts to maintain service levels and drive incremental revenue
  • Perform comprehensive order management, including order entry, acknowledgments, verification, tracking/status requests, change orders, expedites, push-outs, re-buys, cancellations, shipping method changes, and drop shipment coordination with Supply Chain
  • Address open order reports, hold-for-release orders, customer portals, and incoming calls, while managing general customer inquiries
  • Support quotation entry, RMA entry, and LTA processes for regional accounts through data gathering, coordination, review, and follow-up
  • Execute sales activities and track progress to support achievement of annual quotas, including receiving and qualifying SDR leads
  • Collaborate with internal stakeholders to resolve account-specific issues and ensure timely delivery
  • Maintain CRM accuracy, monitor account health/metrics, and contribute to basic profitability and forecast reporting to support regional P&L visibility
  • Resolve customer inquiries, complaints, and service requests across assigned and tail accounts in a timely manner, escalating complex or high-impact matters to senior team members

What You Bring

  • High school diploma or equivalent
  • Experience in sales support, customer service, account coordination, or a related administrative/sales role preferred
  • Strong organizational skills with attention to detail and ability to manage multiple tasks in a fast-paced environment
  • Proficiency in Microsoft Office Suite and familiarity with ERP systems
  • Excellent written and verbal communication skills for internal coordination and customer interactions
  • Ability to work collaboratively in a team setting and follow established procedures and supervisory guidance
  • Willingness to learn and adapt to sales strategies and account management best practices
  • Flexibility to adapt to changing priorities in a fast-paced environment

Special Requirements:

  • U.S. Citizen, U.S. Permanent Resident (Green Card holder) or asylee/refugee status as defined by 8 U.S.C. 1324b(a)(3) required.
  • ITAR Requirement
  • 120.15. Some positions will require current U.S. Citizenship due to contract requirements.

This position requires access to information that is subject to compliance with the International Traffic Arms Regulations (“ITAR”) and/or the Export Administration Regulations (“EAR”). In order to comply with the requirements of the ITAR and/or the EAR, applicants will be asked to provide specific documentation to verify U.S. person status under the ITAR and the EAR. A “U.S. person” according to their definition is a U.S. citizen, U.S. lawful permanent resident (green card holder), or protected individual such as a refugee, or asylee. See 22 CFR 

Job Type: Full Time

FDH Aero is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.