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Resolution Manager Jobs in Wauconda, IL (NOW HIRING)

Own end-to-end Accounts Receivable operations, including invoicing, collections, cash application, deduction management, account reconciliations, and customer dispute resolution. * Manage customer ...

Collaborate with key stakeholders both internal and external, through effective communication and resolution management, including communication with regions and countries, to successfully deliver ...

Sales Manager 2-Platinum

Arlington Heights, IL · On-site

$180K - $236K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Client Relationship Management and Problem Resolution: Manage key client relationships, provide expertise and consultation for complex problems, and participate in important negotiations to ensure ...

Sales Manager 2-Platinum

Arlington Heights, IL · On-site

$180K - $236K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Client Relationship Management and Problem Resolution: Manage key client relationships, provide expertise and consultation for complex problems, and participate in important negotiations to ensure ...

The manager establishes a scalable support model that protects system uptime and the client ... Ensure the team documents troubleshooting performed, findings, root cause, resolution, dependencies ...

Desktop Field Support

Chicago, IL · On-site

$20.75 - $26.50/hr

Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution. * Manage IMAC and desk side support services. * Manage hard and soft break fix services for laptops and ...

Ensure timely and accurate claim evaluation, reserving, and resolution to effectively manage indemnity, expense, and litigation costs. * Conduct regular file reviews and operational audits to assess ...

Customer Experience Specialist

Lake Forest, IL · On-site

$17.50 - $22/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Claims, Warranty & Issue Resolution: * Manage customer claims and warranty intake processes. * Coordinate investigations and support timely issue resolution. * Escalate concerns appropriately while ...

Identify project risks and issues and work with internal teams to drive resolution * Serve as the primary point of contact for clients throughout the project lifecycle * Manage client expectations ...

Resident Services Manager

Chicago, IL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

At Marquette Management, we believe the resident experience is everything. We are seeking a ... Strong problem-solving and conflict-resolution skills. * Working knowledge of Microsoft Office ...

Resident Services Manager

Chicago, IL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

At Marquette Management, we believe the resident experience is everything. We are seeking a ... Strong problem-solving and conflict-resolution skills. * Working knowledge of Microsoft Office ...

Showing results 41-60

Resolution Manager information

How does a resolution manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What are the key skills and qualifications needed to thrive as a resolution manager?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What cities near Wauconda, IL are hiring for Resolution Manager jobs?

Cities near Wauconda, IL with the most Resolution Manager job openings:

Infographic showing various Resolution Manager job openings in Wauconda, IL as of June 2026, with employment types broken down into 97% Full Time, 2% Part Time, and 1% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution.

Manager, AR Accounting

Chomps

Chicago, IL • On-site

Full-time

This job post has expired today. Applications are no longer accepted.


Job description

Who We Are

Chomps is America's fastest-growing meat snack brand, redefining convenient snacking with a commitment to real ingredients and bold, satisfying flavors. Crafted from 100% grass-fed, grass-finished beef and venison, along with antibiotic-free turkey and chicken, each Chomps meat stick delivers 10+ grams of high-quality protein without sugar, hormones, soy, dairy, artificial preservatives, artificial nitrates, or MSG. Seasoned with a blend of flavorful herbs and spices, Chomps provides a nutritious protein snack for the whole family. As a minority-owned, family-operated, and B Corporation-certified business, Chomps prioritizes thoughtful sourcing and recently earned the non–ultra-processed food certification through the non-GMO project. Discover a new standard in snacking at www.chomps.com.

Traits of a Chompian

If you've been called scrappy, resourceful, and persistent, then you might just be a Chompian. You're a team player who's self-motivated and action-oriented. You're committed to delivering efficiency and accuracy, and you happen to be great at proactive cross-functional communication. You're a critical thinker and a natural problem solver who enjoys details, research, and data. You take initiative and complete ownership of everything you do, and you'll go the extra mile for your team, consumers, and audience. You're hungry to learn with a passion to grow and improve every day. You also take a keen interest in health, fitness, and nutrition. Sound like you? Then we want to meat you.

*Accepting applications 8/6/26 - 8/13/26

What You Will Do

The Manager, AR Accounting will be responsible for overseeing the accounts receivable and customer accounting functions, ensuring accurate financial reporting, effective cash management, timely collections, and compliance with U.S. GAAP. This role manages key AR processes, including invoicing, collections, cash application, deductions management, trade spend support, account reconciliations, month-end close activities, and audit support while maintaining strong internal controls and operational discipline.

The AR Accounting Manager drives process improvements, enhances operational efficiency, and develops scalable solutions to support company growth. Partnering closely with cross-functional teams, this role helps optimize working capital, improve cash flow visibility, strengthen accounting processes, and deliver timely, accurate financial reporting. The Manager also supports a strong control environment, ensuring AR operations remain audit-ready and aligned with company policies and U.S. GAAP.

Responsibilities

  • Own end-to-end Accounts Receivable operations, including invoicing, collections, cash application, deduction management, account reconciliations, and customer dispute resolution.
  • Manage customer onboarding, credit reviews, credit limits, ongoing credit risk, and delinquent account escalations.
  • Maintain customer master data, resale certificates, and compliance with data governance standards.
  • Oversee Shopify, Celigo, SPS (EDI), SupplyPike, Vividly Trade + Cash application tools, including onboarding, troubleshooting, integrations, and process enhancements.
  • Lead AR month-end close, including journal entries, reconciliations, variance analysis, and close documentation.
  • Support revenue recognition, sales cut-off testing, trade spend accounting, deductions, and accruals.
  • Prepare and analyze AR performance metrics, including DSO, aging, collections effectiveness, deductions, and customer risk exposure.
  • Partner cross-functionally with Sales, BAT, Customer Operations, Accounting, Finance, and IT teams to improve reporting, cash flow performance, and operational effectiveness.
  • Maintain audit-ready support for AR balances, revenue reconciliations, deductions, reserves, and trade accruals.
  • Support and maintain internal controls, policies, and procedures related to receivables and revenue in compliance with U.S. GAAP.
  • Drive process improvements through automation, system enhancements, workflow optimization, and SOP development.
  • Manage, coach, and develop AR team members, including hiring, performance management, career development, KPI ownership, and fostering a culture of accountability, collaboration, continuous improvement, and customer service excellence.

Who You Are

  • Bachelor's Degree in Accounting, Finance or Business required. 
  • 6+ years of progressive Accounts Receivable and accounting experience.
  • 3+ years of people leadership experience.
  • Strong understanding of revenue recognition (ASC 606), trade spend accounting, customer deductions, credit and collections, and month-end close processes required.
  • Experience preparing reconciliations, journal entries, and audit support schedules.
  • Advanced Excel skills including Pivot Tables, XLOOKUP/VLOOKUP, and data analysis.
  • Experience with ERP systems; NetSuite preferred.
  • Experience with FloQast or similar close management software preferred.
  • Strong analytical, problem-solving, and process improvement mindset.
  • Excellent communication and cross-functional partnership skills.
  • Proven ability to operate in a fast-growing, high-volume CPG environment.

Position: Manager, AR Accounting

Reports to: Senior Manager, Assistant Controller

Location: Remote

Type: Full-Time, exempt

Salary Range Opportunity:

  • The salary range for this role is $115,000 - $125,000 + 20% annual bonus

Compensation Philosophy & Total Comp:

  • Our salary ranges are based on verified market data and our philosophy of paying competitively for our size and industry
  • Individual pay rate decisions are based on several factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to peers at the company
  • In addition to base salary, full-time team members receive medical, dental, and vision insurance, 401K 6% match, and monthly reimbursements for wellness and home office.

Other Perks:

  • Ability to make an impact: Join a rapidly growing and entrepreneurial-spirited team at a pivotal point to positively impact the food industry.
  • Opportunities to grow: Advance within Chomps quickly based on outstanding performance.
  • Unlimited PTO and 15+ paid holiday days. Hybrid & flexible remote schedule. Chicago office open to those in the area.
  • Paid maternity and paternity leave.
  • Bi-annual total team in-person activities.
  • Company-wide Continual Education budget.
  • Unlimited snacks: Enough meat sticks that if you wanted to eat your body weight in them you could (no judgment here).

Our Commitment

Chomps is committed to a diverse and inclusive workforce. To achieve our mission of making nutritious food more accessible we greatly benefit from a range of perspectives, which comes from diversity of all types, at all levels of the organization. Achieving true diversity and inclusion is the right thing to do and the smart thing for our business.

We're aware of the research showing that historically underrepresented groups are less likely to apply for a job if they don't believe that they meet all of the criteria. Do you hesitate to submit an application because you believe you need to check every box? Please apply anyway with a thoughtful cover letter! We would love to hear from you to discuss how you can help us build a great team at Chomps.

You must reside in the United States to be considered for this position. Chomps does not provide employment-based visa sponsorship at this time. Candidates must be authorized to work in the U.S. without the need for visa sponsorship now or in the future.

Important Notice:

It has come to our attention that fraudsters have been posing as Chomps employees or recruiters and contacting job-seeking candidates regarding potential job opportunities. These fraudulent messages sometimes include a request for payment and confidential personal information. Please note that the Chomps recruiting process does not include asking candidates for payments or other confidential financial information. If you are applying for a job, you can confirm the legitimacy of a job posting by viewing current open roles: https://chomps.com/pages/chomps-careers. If you have questions please email us at people@chomps.com