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Resolution Manager Jobs in Omaha, NE (NOW HIRING)

Prime Secured

Field Installation Manager

Elkhorn, NE · On-site

Provide field technical support to project managers to include installation best practice, product recommendation, and issue resolution within Prime standards. * Determine resource needs through the ...

Perficut

Account Manager

Council Bluffs, IA · On-site

As an Account Manager, you'll: * Build and foster relationships with clients and ensure ... Lead in the resolution of customer problems or concerns. * Achieve revenue, profitability, and ...

Firstnational

Associate ll, Account Manager

Omaha, NE

$50K - $83K/yr

Lead the resolution of contracts designated as "Exit Relationships," including bankruptcy ... Manage the full lifecycle of DFS and other repossessed agricultural/other equipment - including ...

RPM Living

Regional Manager

Omaha, NE · On-site +1

Oversee resident and vendor-related communications, ensuring timely resolution of issues. * Monitor ... Skilled in Revenue Management Software, including LRO, AIRM, and Yieldstar. * Ability to ...

RPM Living

Regional Manager

Omaha, NE · On-site +1

Oversee resident and vendor-related communications, ensuring timely resolution of issues. * Monitor ... Skilled in Revenue Management Software, including LRO, AIRM, and Yieldstar. * Ability to ...

Remington

Front Office Manager

Omaha, NE · On-site

Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome. * Accurately manage and operate the MICROS system at the ...

Remington Hotels

Front Office Manager

Omaha, NE

Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome. * Accurately manage and operate the MICROS system at the ...

RPM Living

Regional Manager

Omaha, NE · On-site +1

Oversee resident and vendor-related communications, ensuring timely resolution of issues. * Monitor ... Skilled in Revenue Management Software, including LRO, AIRM, and Yieldstar. * Ability to ...

RPM Living

Regional Manager

Omaha, NE · On-site

The Regional Manager (RM) is responsible for overseeing the operational and financial performance ... Oversee resident and vendor-related communications, ensuring timely resolution of issues. * Monitor ...

RPM Living

Regional Manager

Omaha, NE · On-site +1

Oversee resident and vendor-related communications, ensuring timely resolution of issues. * Monitor ... Skilled in Revenue Management Software, including LRO, AIRM, and Yieldstar. * Ability to ...

Saltgrass Steak House

Senior Service Manager

Omaha, NE · On-site

$65K - $75K/yr

Manage shifts which include daily decision making, scheduling, planning while ensuring consistent ... Strong interpersonal and conflict resolution skills * Stable and progressive work history; Strong ...

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All JobsResolution JobsResolution Manager JobsResolution Manager Jobs in Omaha, NE

Resolution Manager information

See Omaha, NE salary details

$23.1K

$63.7K

$121.8K

How much do resolution manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for resolution manager in Omaha, NE is $63,731.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,711.00 and $77,422.00 per year, depending on experience, location, and employer.

How does a resolution manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What are the key skills and qualifications needed to thrive as a resolution manager?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What are popular job titles related to Resolution Manager jobs in Omaha, NE?

For Resolution Manager jobs in Omaha, NE, the most frequently searched job titles are:

What job categories do people searching Resolution Manager jobs in Omaha, NE look for?

The top searched job categories for Resolution Manager jobs in Omaha, NE are:

Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in Omaha, NE as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, 1% Temporary, and 1% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $63,731 per year, or $30.6 per hour.

Implementation Project Manager at Berkeley Heights, NJ / Omaha, NE

BI-Commercial

Omaha, NE • On-site

Contractor

Re-posted 19 days ago

Job description

Title: Implementation Project Manager Professionals

Location: Berkeley Heights, NJ / Omaha, NE

Job Description:

This role requires a blend of technical expertise, project management skills, and client-facing abilities to ensure successful project execution and client satisfaction. Key Role

  • Pivotal role within the Client Conversions and Implementations
  • Collaborating with clients to manage conversion and startup projects.
  • Involved throughout the entire project lifecycle, participating in Discovery, Data Spec Review, Software Development, System Configuration, Testing, Project Management, and Implementation.
  • Planning, coordinating, and managing all activities within their assigned functional workstream areas, ensuring successful onboarding of new clients.

Key Responsibilities:

  • Project Management: Overseeing all aspects of assigned workstreams from start to finish, developing project plans, consulting with clients on solutions, managing key deliverables, and reporting on issues, risks, and status.
  • Customization and Integration: Setting up and customizing various products and services selected by the client to ensure a seamless end-to-end integration.
  • Custom Development: Ensuring that custom development is delivered as required for the client.
  • Issue Resolution: Driving the resolution of issues through problem-solving, resource identification, and escalation.

Preferred Qualifications:

  • Experience in a client-facing role.
  • Understanding of the Credit Card Issuing Industry and associated products.
  • Experience with converting to new processing platforms.
  • Previous conversion experience.
  • Knowledge of platforms and products/services.
  • Relevant credit card processing experience.