S. as HSBC will not engage in immigration sponsorship for this position The Senior Manager, Recovery & Resolution Planning, will play a critical role in the development, maintenance, governance, and ...
New
S. as HSBC will not engage in immigration sponsorship for this position The Senior Manager, Recovery & Resolution Planning, will play a critical role in the development, maintenance, governance, and ...
New
S. as HSBC will not engage in immigration sponsorship for this position The Senior Manager, Recovery & Resolution Planning, will play a critical role in the development, maintenance, governance, and ...
New
Piscataway, NJ · On-site
$14.50 - $20/hr
* Generate monthly reports for hospital management related to vendor performance, bad- debt liquidation, and overall vendor utilization. * Oversee flow of small balance accounts, and primary and ...
Piscataway, NJ · On-site
$14.50 - $20/hr
* Generate monthly reports for hospital management related to vendor performance, bad- debt liquidation, and overall vendor utilization. * Oversee flow of small balance accounts, and primary and ...
$100K - $150K/yr
Role Overview We are seeking an experienced manager to lead our growing Claims Resolution function. This role requires strong management skills, familiarity with healthcare regulatory processes, and ...
New
Quick apply
$100K - $150K/yr
Role Overview We are seeking an experienced manager to lead our growing Claims Resolution function. This role requires strong management skills, familiarity with healthcare regulatory processes, and ...
New
$140K - $179K/yr
Conflicts Resolution Attorney needed at a top international law firm. Work in their NY or San ... Participates in risk management training and professional development initiatives. Ensures client ...
Quick apply
$140K - $179K/yr
Conflicts Resolution Attorney needed at a top international law firm. Work in their NY or San ... Participates in risk management training and professional development initiatives. Ensures client ...
New York, NY · On-site
$500K/yr
Provides quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, litigation management, negotiation and resolution) including ...
New York, NY · On-site
$500K/yr
Provides quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, litigation management, negotiation and resolution) including ...
Morristown, NJ · On-site
$500K/yr
Provides quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, litigation management, negotiation and resolution) including ...
Morristown, NJ · On-site
$500K/yr
Provides quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, litigation management, negotiation and resolution) including ...
Morristown, NJ · On-site
$104K - $171K/yr
Medical
Life
Retirement
PTO
Recognize and implement alternate means of resolution. * Manages litigated claims. * Develop litigation plan with staff or panel counsel, including discovery and legal expenses, to assure effective ...
Morristown, NJ · On-site
$104K - $171K/yr
Medical
Life
Retirement
PTO
Recognize and implement alternate means of resolution. * Manages litigated claims. * Develop litigation plan with staff or panel counsel, including discovery and legal expenses, to assure effective ...
$104K - $171K/yr
Medical
Life
Retirement
PTO
Recognize and implement alternate means of resolution. * Manages litigated claims. * Develop litigation plan with staff or panel counsel, including discovery and legal expenses, to assure effective ...
$104K - $171K/yr
Medical
Life
Retirement
PTO
Recognize and implement alternate means of resolution. * Manages litigated claims. * Develop litigation plan with staff or panel counsel, including discovery and legal expenses, to assure effective ...
$104K - $171K/yr
Medical
Life
Retirement
PTO
Recognize and implement alternate means of resolution. * Manages litigated claims. * Develop litigation plan with staff or panel counsel, including discovery and legal expenses, to assure effective ...
$104K - $171K/yr
Medical
Life
Retirement
PTO
Recognize and implement alternate means of resolution. * Manages litigated claims. * Develop litigation plan with staff or panel counsel, including discovery and legal expenses, to assure effective ...
Morristown, NJ · On-site
$104K - $171K/yr
Medical
Life
Retirement
PTO
Recognize and implement alternate means of resolution. * Manages litigated claims. * Develop litigation plan with staff or panel counsel, including discovery and legal expenses, to assure effective ...
Morristown, NJ · On-site
$104K - $171K/yr
Medical
Life
Retirement
PTO
Recognize and implement alternate means of resolution. * Manages litigated claims. * Develop litigation plan with staff or panel counsel, including discovery and legal expenses, to assure effective ...
Key responsibilities and deliverables As a Business Development Manager, you will apply your understanding of the Firm's and US Dispute Resolution Client Strategy to align and drive Freshfields ...
Key responsibilities and deliverables As a Business Development Manager, you will apply your understanding of the Firm's and US Dispute Resolution Client Strategy to align and drive Freshfields ...
Manhattan, NY · On-site
$57 - $77.25/hr
Resolution Planning Project Manager & Data Analytics Specialist (Contract) Start Date: ASAP Location: New York, NY (Hybrid, Eastern Time Zone) Work Schedule: Hybrid model; 4 days onsite every 10 ...
Manhattan, NY · On-site
$57 - $77.25/hr
Resolution Planning Project Manager & Data Analytics Specialist (Contract) Start Date: ASAP Location: New York, NY (Hybrid, Eastern Time Zone) Work Schedule: Hybrid model; 4 days onsite every 10 ...
New York, NY · On-site
$500K/yr
Medical
Life
Retirement
PTO
Recognize and implement alternate means of resolution. * Manages litigated claims. Develop litigation plan with staff or panel counsel, including discovery and legal expenses, to assure effective ...
New York, NY · On-site
$500K/yr
Medical
Life
Retirement
PTO
Recognize and implement alternate means of resolution. * Manages litigated claims. Develop litigation plan with staff or panel counsel, including discovery and legal expenses, to assure effective ...
New York, NY · On-site
$64.27/hr
Medical
Dental
Vision
Life
Retirement
PTO
Effectively prioritizes work with management oversight. * Demonstration of FINRA's values. * Collaboration, both in-person and virtually, in furtherance of FINRA's mission of investor protection and ...
New York, NY · On-site
$64.27/hr
Medical
Dental
Vision
Life
Retirement
PTO
Effectively prioritizes work with management oversight. * Demonstration of FINRA's values. * Collaboration, both in-person and virtually, in furtherance of FINRA's mission of investor protection and ...
New York, NY · Hybrid
$64.27/hr
Medical
Dental
Vision
Life
Retirement
PTO
Effectively prioritizes work with management oversight. * Demonstration of FINRA's values. * Collaboration, both in-person and virtually, in furtherance of FINRA's mission of investor protection and ...
New
New York, NY · Hybrid
$64.27/hr
Medical
Dental
Vision
Life
Retirement
PTO
Effectively prioritizes work with management oversight. * Demonstration of FINRA's values. * Collaboration, both in-person and virtually, in furtherance of FINRA's mission of investor protection and ...
New
Hoboken, NJ · On-site
$104K - $127K/yr
Global Manager, IT Employee Services The Global Manager, IT Employee Services leads our worldwide ... Individuals falsely representing themselves as employees of Resolution Technologies and many other ...
Hoboken, NJ · On-site
$104K - $127K/yr
Global Manager, IT Employee Services The Global Manager, IT Employee Services leads our worldwide ... Individuals falsely representing themselves as employees of Resolution Technologies and many other ...
Passaic, NJ · On-site
$19.50 - $24.75/hr
Coding Payment Resolution Specialist Responsible for reviewing all post-billed denials (inclusive ... company, managed care organization or other health care financial service setting, performing ...
Passaic, NJ · On-site
$19.50 - $24.75/hr
Coding Payment Resolution Specialist Responsible for reviewing all post-billed denials (inclusive ... company, managed care organization or other health care financial service setting, performing ...
Brooklyn, NY · On-site
$20 - $22/hr
Manage escalated complaints from initiation to resolution, ensuring a satisfactory outcome for all parties involved. * Prepare and present complaint data reports to the Customer Service Manager on a ...
Brooklyn, NY · On-site
$20 - $22/hr
Manage escalated complaints from initiation to resolution, ensuring a satisfactory outcome for all parties involved. * Prepare and present complaint data reports to the Customer Service Manager on a ...
We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach ...
We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach ...
New York, NY · Hybrid
$218K - $286K/yr
PTO
We're hiring a Senior Director, Escalated Provider Issue Resolution to join our Network & Provider Management team. Oscar is the first health insurance company built around a full stack technology ...
New York, NY · Hybrid
$218K - $286K/yr
PTO
We're hiring a Senior Director, Escalated Provider Issue Resolution to join our Network & Provider Management team. Oscar is the first health insurance company built around a full stack technology ...
$25.2K - $35K
12% of jobs
$42.7K is the 25th percentile. Wages below this are outliers.
$35K - $44.7K
17% of jobs
$44.7K - $54.5K
7% of jobs
The median wage is $63.9K / yr.
$54.5K - $64.3K
15% of jobs
$64.3K - $74K
15% of jobs
$80.5K is the 75th percentile. Wages above this are outliers.
$74K - $83.8K
15% of jobs
$83.8K - $93.6K
9% of jobs
$93.6K - $103.3K
3% of jobs
$103.3K - $113.1K
3% of jobs
$113.1K - $122.9K
2% of jobs
$122.9K - $132.6K
2% of jobs
$25.2K
$69.4K
$132.6K
| Aspect | Resolution Manager | Customer Service Manager |
|---|---|---|
| Primary Focus | Resolving complex issues and disputes efficiently | Overseeing customer service teams and satisfaction |
| Required Skills | Problem-solving, conflict resolution, technical knowledge | Leadership, communication, customer relationship management |
| Work Environment | Operations, support centers, client-facing roles | Call centers, retail, service industries |
| Certifications | Relevant industry certifications, conflict resolution training | Customer service certifications, management training |
While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.
For Resolution Manager jobs in Newark, NJ, the most frequently searched job titles are:
The top searched job categories for Resolution Manager jobs in Newark, NJ are:

Full-time
Posted 2 days ago
New
Our purpose - Opening up a world of opportunity - explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We're bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world - for our customers, our people, our investors, our communities and the planet we all share.
In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the US. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position
The Senior Manager, Recovery & Resolution Planning, will play a critical role in the development, maintenance, governance, and execution readiness of the firm's Recovery and Resolution Planning framework. This position supports compliance with U.S. regulatory requirements and expectations while partnering across business lines, corporate functions, and legal entities to enhance the organization's resilience and preparedness during periods of financial stress
The ideal candidate possesses a strong understanding of the U.S. regulatory environment for large financial institutions with a focus on recovery and resolution planning, enterprise risk management practices, and complex financial institution organizational structures. The role requires exceptional stakeholder management, communication, and change leadership skills to influence senior executives and drive strategic initiatives across a global organization
Key Responsibilities Lead the development, enhancement, and maintenance of regulator-ready, evidence-based, and operationally credible Recovery and Resolution Plans and playbooks in accordance with applicable U.S. regulatory requirements, industry best practices, reflecting US business and legal entity realities Monitor and assess evolving regulatory expectations from agencies such as the Federal Reserve Board, Federal Deposit Insurance Corporation, and other relevant regulatory bodies, and translate into actionable outcomes Partner with business units, risk management, finance, treasury, legal, operations, technology, and compliance teams to assess feasibility and execution readiness of recovery and resolution strategic options (capital/liquidity actions, balance sheet measures, cost actions, asset sales, business actions, including governance, timing, and constraints) Conduct analysis of critical operations, core business lines, legal entity structures, and interdependencies to support recovery and resolution planning activities Facilitate governance processes, including preparation of presentation materials for senior management committees and executive stakeholders, utilizing Risk, Liquidity and/or Capital expertise and knowledge to explain and support commentary Manage audits and regulatory exams of recovery and resolution planning activities Lead cross-functional initiatives to address regulatory findings, internal audit observations, and program enhancement opportunities Manage multiple complex projects simultaneously, ensuring timely delivery of milestones and regulatory commitments Lead recovery and resolution testing, simulation exercises, tabletop exercises, and scenario analyses Compile accurate and timely MI and Reporting to US Treasury and Recovery and Resolution Teams, and in support if executive governance forums Develop and present clear, concise, and executive-level communications, reports, and presentations for senior management and regulatory audiences Provide subject matter expertise and guidance to stakeholders regarding recovery and resolution planning requirements and expectations to achieve measurable outcomes in line with regulations, policies and procedures Required Skills and Capabilities Strong working knowledge of US recovery and resolution planning expectations (FRB/FDIC) and how they translate into deliverables, controls, and evidence. Solid understanding of capital, liquidity, funding, and legal entity structures, especially under stress Excellent writing and document discipline-able to produce clear, concise, regulator-ready content
Confident stakeholder management and influence across functions; comfortable working without direct authority Strong program management capability (planning, RAID, governance, action tracking, quality control) Analytical judgement, attention to detail, and the confidence to simplify complexity Experience supporting US regulatory exams/interactions preferred Required Qualifications 15+ years in RRP/living wills, treasury, enterprise risk, regulatory affairs, resilience, audit, consulting, or similar within a large financial institution/consulting firm Bachelor's degree in relevant disciplines (Finance, Economics, Accounting, Risk, Business) Preferred Qualifications Experience supporting regulatory examinations and interactions with U.S. banking regulators Knowledge of recovery indicators, stress scenarios, resolution strategies, legal entity rationalization, and operational continuity planning Capital, liquidity, and/or operational resilience management experience Project management experience is a plus Experience working within a large, global, systemically important financial institution Professional qualifications beneficial (e.g., CFA/FRM/CPA) Advanced degree (MBA, Master's Degree in Finance, Economics, Risk Management, or related discipline) preferred Core Competencies Regulatory Knowledge and Compliance Enterprise Risk Management Strategic Thinking Change Management Stakeholder Management and Influence Executive Communication Program and Project Management Cross-Functional Leadership Problem Solving and Decision Making Organizational Agility As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming and inclusive work environment
You will be empowered to drive HSBC's engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You'll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference.
We succeed together. We take responsibility. We get it done.
And we want you to help us build the bank of the future. The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.
Sourced by ZipRecruiter
Non-profits
51 - 200 Employees
Ft. Lauderdale, FL, US
1944