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Resolution Manager Jobs in Newark, NJ (NOW HIRING)

Major Case Specialist General Liability

Morristown, NJ · On-site

$104K - $171K/yr

  • Medical

  • Life

  • Retirement

  • PTO

Recognize and implement alternate means of resolution. * Manages litigated claims. * Develop litigation plan with staff or panel counsel, including discovery and legal expenses, to assure effective ...

Case Specialist, Dispute Resolution

New York, NY · Hybrid

$64.27/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Effectively prioritizes work with management oversight. * Demonstration of FINRA's values. * Collaboration, both in-person and virtually, in furtherance of FINRA's mission of investor protection and ...

New

Coding Payment Resolution Spec

Passaic, NJ · On-site

$19.50 - $24.75/hr

Coding Payment Resolution Specialist Responsible for reviewing all post-billed denials (inclusive ... company, managed care organization or other health care financial service setting, performing ...

Complaint Manager

Brooklyn, NY · On-site

$20 - $22/hr

Manage escalated complaints from initiation to resolution, ensuring a satisfactory outcome for all parties involved. * Prepare and present complaint data reports to the Customer Service Manager on a ...

Showing results 21-40

Resolution Manager information

See Newark, NJ salary details

$25.2K

$69.4K

$132.6K

How much do resolution manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for resolution manager in Newark, NJ is $69,393.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,150.00 and $84,301.00 per year, depending on experience, location, and employer.

How does a resolution manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What are the key skills and qualifications needed to thrive as a resolution manager?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What are popular job titles related to Resolution Manager jobs in Newark, NJ?

For Resolution Manager jobs in Newark, NJ, the most frequently searched job titles are:

What job categories do people searching Resolution Manager jobs in Newark, NJ look for?

The top searched job categories for Resolution Manager jobs in Newark, NJ are:

Infographic showing various Resolution Manager job openings in Newark, NJ as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $69,393 per year, or $33.4 per hour.

Senior Manager Recovery and Resolution Planning

Humane Society of Broward County

New York, NY

Full-time

Posted 2 days ago

New


Job description

Our purpose - Opening up a world of opportunity - explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We're bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world - for our customers, our people, our investors, our communities and the planet we all share.

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the US. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position

The Senior Manager, Recovery & Resolution Planning, will play a critical role in the development, maintenance, governance, and execution readiness of the firm's Recovery and Resolution Planning framework. This position supports compliance with U.S. regulatory requirements and expectations while partnering across business lines, corporate functions, and legal entities to enhance the organization's resilience and preparedness during periods of financial stress

The ideal candidate possesses a strong understanding of the U.S. regulatory environment for large financial institutions with a focus on recovery and resolution planning, enterprise risk management practices, and complex financial institution organizational structures. The role requires exceptional stakeholder management, communication, and change leadership skills to influence senior executives and drive strategic initiatives across a global organization

Key Responsibilities Lead the development, enhancement, and maintenance of regulator-ready, evidence-based, and operationally credible Recovery and Resolution Plans and playbooks in accordance with applicable U.S. regulatory requirements, industry best practices, reflecting US business and legal entity realities Monitor and assess evolving regulatory expectations from agencies such as the Federal Reserve Board, Federal Deposit Insurance Corporation, and other relevant regulatory bodies, and translate into actionable outcomes Partner with business units, risk management, finance, treasury, legal, operations, technology, and compliance teams to assess feasibility and execution readiness of recovery and resolution strategic options (capital/liquidity actions, balance sheet measures, cost actions, asset sales, business actions, including governance, timing, and constraints) Conduct analysis of critical operations, core business lines, legal entity structures, and interdependencies to support recovery and resolution planning activities Facilitate governance processes, including preparation of presentation materials for senior management committees and executive stakeholders, utilizing Risk, Liquidity and/or Capital expertise and knowledge to explain and support commentary Manage audits and regulatory exams of recovery and resolution planning activities Lead cross-functional initiatives to address regulatory findings, internal audit observations, and program enhancement opportunities Manage multiple complex projects simultaneously, ensuring timely delivery of milestones and regulatory commitments Lead recovery and resolution testing, simulation exercises, tabletop exercises, and scenario analyses Compile accurate and timely MI and Reporting to US Treasury and Recovery and Resolution Teams, and in support if executive governance forums Develop and present clear, concise, and executive-level communications, reports, and presentations for senior management and regulatory audiences Provide subject matter expertise and guidance to stakeholders regarding recovery and resolution planning requirements and expectations to achieve measurable outcomes in line with regulations, policies and procedures Required Skills and Capabilities Strong working knowledge of US recovery and resolution planning expectations (FRB/FDIC) and how they translate into deliverables, controls, and evidence. Solid understanding of capital, liquidity, funding, and legal entity structures, especially under stress Excellent writing and document discipline-able to produce clear, concise, regulator-ready content

Confident stakeholder management and influence across functions; comfortable working without direct authority Strong program management capability (planning, RAID, governance, action tracking, quality control) Analytical judgement, attention to detail, and the confidence to simplify complexity Experience supporting US regulatory exams/interactions preferred Required Qualifications 15+ years in RRP/living wills, treasury, enterprise risk, regulatory affairs, resilience, audit, consulting, or similar within a large financial institution/consulting firm Bachelor's degree in relevant disciplines (Finance, Economics, Accounting, Risk, Business) Preferred Qualifications Experience supporting regulatory examinations and interactions with U.S. banking regulators Knowledge of recovery indicators, stress scenarios, resolution strategies, legal entity rationalization, and operational continuity planning Capital, liquidity, and/or operational resilience management experience Project management experience is a plus Experience working within a large, global, systemically important financial institution Professional qualifications beneficial (e.g., CFA/FRM/CPA) Advanced degree (MBA, Master's Degree in Finance, Economics, Risk Management, or related discipline) preferred Core Competencies Regulatory Knowledge and Compliance Enterprise Risk Management Strategic Thinking Change Management Stakeholder Management and Influence Executive Communication Program and Project Management Cross-Functional Leadership Problem Solving and Decision Making Organizational Agility As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming and inclusive work environment

You will be empowered to drive HSBC's engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You'll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference.

We succeed together. We take responsibility. We get it done.

And we want you to help us build the bank of the future. The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.