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Resolution Manager Jobs in Newark, NJ (NOW HIRING)

Imperial PFS

Client Resolution Specialist

Jersey City, NJ

$58K - $77K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manage a portfolio of delinquent accounts and drive resolution through appropriate recovery strategies * Monitor account activity and determine next steps to support timely collection outcomes

Imperial PFS

Account Resolution Specialist

Jersey City, NJ · On-site

$58K - $77K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manage a portfolio of delinquent accounts and drive resolution through appropriate recovery strategies * Monitor account activity and determine next steps to support timely collection outcomes

Imperial PFS

Account Resolution Specialist

Jersey City, NJ

$58K - $77K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manage a portfolio of delinquent accounts and drive resolution through appropriate recovery strategies * Monitor account activity and determine next steps to support timely collection outcomes

Imperial PFS

Account Resolution Specialist

Jersey City, NJ · On-site

$58K - $77K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manage a portfolio of delinquent accounts and drive resolution through appropriate recovery strategies * Monitor account activity and determine next steps to support timely collection outcomes

Imperial PFS

Client Resolution Specialist

Jersey City, NJ

$58K - $77K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manage a portfolio of delinquent accounts and drive resolution through appropriate recovery strategies * Monitor account activity and determine next steps to support timely collection outcomes

Exponent Inc.

Principal Dispute Resolution

Manhattan, NY · On-site

  • Retirement

... Resolution for our Construction Consulting Practice in our New York, NY office. In this role, you ... S. in Civil Engineering, Construction Management, or Architecture. Advanced degree(s) and ...

Imperial PFS

Client Resolution Specialist

Jersey City, NJ · On-site

$58K - $77K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manage a portfolio of delinquent accounts and drive resolution through appropriate recovery strategies * Monitor account activity and determine next steps to support timely collection outcomes

Exponent Inc.

Principal - Dispute Resolution

Manhattan, NY · On-site

$230K - $320K/yr

  • Retirement

... Resolution for our Construction Consulting Practice in our New York, NY office. In this role, you ... S. in Civil Engineering, Construction Management, or Architecture. Advanced degree(s) and ...

Prime Healthcare

Account Resolution Specialist

Denville, NJ · On-site

$17 - $27.83/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Specialist, Account Resolution is the lead responsible for the timely follow-up of Managed Care ... Reviews managed care contracts. 1. Minimum of four years hospital managed care/commercial collector ...

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Showing results 1-20

All JobsResolution JobsResolution Manager JobsResolution Manager Jobs in Newark, NJ

Resolution Manager information

See Newark, NJ salary details

$25.2K

$69.4K

$132.6K

How much do resolution manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for resolution manager in Newark, NJ is $69,393.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,150.00 and $84,301.00 per year, depending on experience, location, and employer.

How does a resolution manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What are the key skills and qualifications needed to thrive as a resolution manager?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What are popular job titles related to Resolution Manager jobs in Newark, NJ?

For Resolution Manager jobs in Newark, NJ, the most frequently searched job titles are:

What job categories do people searching Resolution Manager jobs in Newark, NJ look for?

The top searched job categories for Resolution Manager jobs in Newark, NJ are:

Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in Newark, NJ as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $69,393 per year, or $33.4 per hour.

Resolution Plan Specialist

BizTek People, Inc. | APA International Placement Consultants

Manhattan, NY • On-site

Contractor

Re-posted yesterday

Job description


Title: Resolution Plan Specialist
Duration: 6 Months
Location: New York, NYHybrid (Tuesday, Wednesday and Thursday in the office)
Job Description
This position is a part of the Resolution Plan Office (RPO), and reports to the head of RPO. The RPO is a centralized team for the development, oversight and maintenance of the 165(d) Resolution Plan / Title 1 Plan. Additionally, the team is also responsible for overseeing and harmonizing the stress continuum from BAU to Recovery and Resolution across various resiliency plans (CFP, CCP, Recovery and Resolution Plan), as well as acting a central crisis management liaison. This role will have significant visibility to senior management.
Key responsibilities
  • Support the head of RPO tolead the development and maintenance of key resolution capabilities, bypartnering with subject matter experts in multiple functions andbusinesses
  • Lead cross-functionalcoordination on the triennial Resolution Plan submission, and incorporatethe feedback from the stakeholders throughout the plan submission process
  • Facilitate the regulatoryinquiry with the stakeholders across 1st line, 2nd line and 3rd line ofdefense
  • Prepare materials for seniormanagement engagement
  • Document the key processes inthe policy and procedures regarding RRP
  • Review and revise thenarrative with regards to Resolution Strategy and Resolution CapabilityTesting and Assurance Framework

Requirements
Qualifications
  • At least 5 years of relevantworking experience in large financial institutions, banks, law firm orconsulting firms
  • Prior experience inContingency Funding Plan, Capital Contingency Plan, Recovery Plan, orResolution Plan is preferred.
  • An Agile learner withsignificant intellectual curiosity to learn Resolution Plan, in order todevelop subject matter expertise
  • Ability to build relationshipwith stakeholders and influence people
  • Ability to communicatecomplex messages clearly and concisely in verbal and written form
  • Manage multiple priorities tomeet tight deadlines in a dynamic work environment
  • Bachelor's degree in ananalytical field such as economics, finance, accounting or law ispreferred.

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