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Resolution Manager Jobs in Manassas, VA (NOW HIRING)

Service Global, Inc

Desktop EUC L1

Arlington, VA · On-site

$23.25 - $29.50/hr

Manage desktop device (hardware, software, and connectivity) incidents through to resolution. * Manage IMAC and desk-side support services. * Manage hard and soft break fix services for laptops and ...

ActioNet

Deputy Program Manager

Vienna, VA · Hybrid

$155/hr

Serve as the escalation point for technical, operational, and customer-related issues and drive issues to resolution. * Manage program financial performance including forecasting, staffing ...

ActioNet, Inc.

Deputy Program Manager

Vienna, VA · On-site

$155/hr

Serve as the escalation point for technical, operational, and customer-related issues and drive issues to resolution. * Manage program financial performance including forecasting, staffing ...

ActioNet, Inc.

Deputy Program Manager

Vienna, VA · Hybrid

$155/hr

Serve as the escalation point for technical, operational, and customer-related issues and drive issues to resolution. * Manage program financial performance including forecasting, staffing ...

ActioNet

Deputy Program Manager

Vienna, VA · Hybrid

Serve as the escalation point for technical, operational, and customer-related issues and drive issues to resolution. * Manage program financial performance including forecasting, staffing ...

ActioNet

Deputy Program Manager

Vienna, VA · Hybrid

$155/hr

Serve as the escalation point for technical, operational, and customer-related issues and drive issues to resolution. * Manage program financial performance including forecasting, staffing ...

ActioNet, Inc.

Deputy Program Manager

Vienna, VA · On-site

$155/hr

Serve as the escalation point for technical, operational, and customer-related issues and drive issues to resolution. * Manage program financial performance including forecasting, staffing ...

PNC Bank

Assistant Branch Manager

Annandale, VA

$58K - $97K/yr

Leads effective problem resolution. * Manages the branded sales process to proactively achieve sales targets and customer loyalty. Grows branch revenue through acquisition and share-of-wallet growth ...

E-Logic INC

Account Manager

Washington, DC

The Account Manager shall be responsible for all issue resolution, program management, and other contract support including providing comprehensive account support for the BPA. The Account Manager ...

Maximus

Manager - Arbitration Operations

VA · On-site +1

This role leads operational teams that facilitate independent dispute resolution (IDR) and arbitration processes between healthcare providers, health plans, and other stakeholders. The Manager ...

Management Concepts

Program Manager

Washington, DC · On-site

Facilitate issue resolution across acquisition policy SMEs, instructional designers, facilitators, change management leads, strategic communications staff, analytics staff, and learning operations ...

Management Concepts

Program Manager

Washington, DC · On-site

Facilitate issue resolution across acquisition policy SMEs, instructional designers, facilitators, change management leads, strategic communications staff, analytics staff, and learning operations ...

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Showing results 41-60

All JobsResolution JobsResolution Manager JobsResolution Manager Jobs in Manassas, VA

Resolution Manager information

How does a resolution manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What are the key skills and qualifications needed to thrive as a resolution manager?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What are popular job titles related to Resolution Manager jobs in Manassas, VA?

For Resolution Manager jobs in Manassas, VA, the most frequently searched job titles are:

What job categories do people searching Resolution Manager jobs in Manassas, VA look for?

The top searched job categories for Resolution Manager jobs in Manassas, VA are:

What cities near Manassas, VA are hiring for Resolution Manager jobs?

Cities near Manassas, VA with the most Resolution Manager job openings:

Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in Manassas, VA as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 16% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Desktop EUC L1

Service Global, Inc

Arlington, VA • On-site

$23.25 - $29.50/hr

Full-time

Re-posted 19 days ago

Job description

Responsibilities:
  • Manage desktop device (hardware, software, and connectivity) incidents through to resolution.
  • Manage IMAC and desk-side support services.
  • Manage hard and soft break fix services for laptops and desktops.
  • Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools).
  • Support, Manage, Optimize and Maintain the configuration and installation of the desktop to include, but not be limited to, patch updates and hardware replacements with spares provided by the vendor.
  • Analyse Service Desk calls for Desktop Devices and incident data to identify and advice Customer of any potential user training requirement and automation.
  • Ensure that each desktop device is installed with the appropriate desktop image.
  • Manage desktop device (hardware and software) incidents through to resolution.
  • Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements
  • Provide VIP support for desk-side issues per contract and be point of contact at the site for all IT-related issues if no other IT support team unavailable like for MI calls.
Requirements:
  • Knowledge and experience on windows 7 OS
  • Good to have-knowledge in AD and smart hands and feet support.
  • Good to have-knowledge and experience of supporting MAC devices and tablets
  • Experience with Service management tool - ex - Service now
  • Should have good expertise on EUC tools, remote support tools, MS Office, and Outlook.
  • Preferable to have a good understanding of Lync, VPN, and mobile device support.
  • Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management
  • Associate degree (A.A.) or equivalent from a three-year college or technical school with an emphasis in electronics required; Bachelor's Degree preferred.

Mandatory Skills
Desktop/End-User Support (Windows, macOS), Hardware Troubleshooting (Laptops, Printers, Mobile Devices), IT Service Desk/Incident Management, Network & Compute Support, Software Installation & Upgrades, ITIL-Based Support/IMAC

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