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Resolution Manager Jobs in Indianapolis, IN (NOW HIRING)

Spot Inc.

Account Manager

Indianapolis, IN

$45K/yr

Our Account Managers leverage Spot's services and freight solutions to identify potential new ... Confident decision-making skills, problem-solving ability, and issue resolution skills. Additional ...

Myhr

Quality Manager - Manufacturing

Indianapolis, IN · On-site

Evaluate customer returns, drive dispositions, and assure resolution, Interface with customers on ... Ability to manage multiple projects and priorities in a fast-paced environment. * Experience in ...

Spot Inc.

Carrier Account Manager

Indianapolis, IN · On-site

$45K/yr

Our Carrier Account Managers focus on building relationships with our #1 customer -our carriers ... Confident decision-making skills, problem-solving ability, and issue-resolution skills. Additional ...

The Ghoman Group

Corporate Attorney

Indianapolis, IN · On-site

$80K - $120K/yr

... dispute resolution. * Manage relationships with outside counsel and coordinate litigation when necessary. * Identify legal risks and develop proactive strategies to minimize liability. * Oversee ...

New

Premier Packaging

Account Manager

Indianapolis, IN · On-site

The Account Manager is a key customer-facing role responsible for supporting and growing Premier ... Serve as the primary point of contact for customer escalations, ensuring timely resolution and ...

Premier Packaging

Account Manager

Indianapolis, IN · On-site

The Account Manager is a key customer-facing role responsible for supporting and growing Premier ... Serve as the primary point of contact for customer escalations, ensuring timely resolution and ...

TriOptus

Supply Operations Manager

Indianapolis, IN · On-site

Supplier Performance & Risk Management Own site-level supplier performance for materials, services, and CAPEX, including delivery reliability, responsiveness, and issue resolution. Proactively ...

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All JobsResolution JobsResolution Manager JobsResolution Manager Jobs in Indianapolis, IN

Resolution Manager information

See Indianapolis, IN salary details

$23.4K

$64.4K

$123K

How much do resolution manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for resolution manager in Indianapolis, IN is $64,359.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,092.00 and $78,185.00 per year, depending on experience, location, and employer.

How does a resolution manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What are the key skills and qualifications needed to thrive as a resolution manager?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What are popular job titles related to Resolution Manager jobs in Indianapolis, IN? For Resolution Manager jobs in Indianapolis, IN, the most frequently searched job titles are:
What job categories do people searching Resolution Manager jobs in Indianapolis, IN look for? The top searched job categories for Resolution Manager jobs in Indianapolis, IN are:
What cities near Indianapolis, IN are hiring for Resolution Manager jobs? Cities near Indianapolis, IN with the most Resolution Manager job openings:
Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in Indianapolis, IN as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $64,359 per year, or $30.9 per hour.

QUALITY SPECIALIST - Problem Resolution Coordinator

NSG Group

Shelbyville, IN

Full-time

Re-posted 20 days ago

Job description

Essential Duties.

  •  Gathers information on problems and/or concerns from customers. Facilitates problem resolutions in coordination with Production teams utilizing problem solving tools.
  •  Coordinates containment of all quality concerns. Manage customer sorts as needed, this includes minimal travel to oversee sorts as needed.
  •  Maintain corrective action system. This includes distribution of quality package and initial response to customer via customer portals, overseeing, and reporting out on the corrective action status.  Issues quality dispatches or customer concern responses.
  •  Schedules and leads cross-functional meetings focusing on customer quality related problems. Generates, maintains and assigns responsibility/completion timing for action items required to meet customer requirements and expectations for formal quality concern responses.
  •  Completes daily, weekly, monthly quality reports. Generates PPM Reports, assists in PPM Tracks 5P/8D timeliness and effectiveness.
  •  Issues Return Material Authorizations
  •  Adherence to NSG/Pilkington Standards of Business Conduct and its Values and Principles
  •  Other duties as assigned by Manager

Scope/Dimensions:

  • Interactions with internal and external technical experts to resolve issues related to nonconformities of product, process, and quality system.
  • Prepare and present corrective action response to Sr. leadership and or customer representatives.
  • Influence the work of others who do not report directly to this job title and hold others accountable for their work output without a direct supervisory relationship.

 

Competencies:

  • People:  Influential.  1.  Simply conveys information and ideas to others.  2. Builds Rapport and makes a positive and credible impact.  3. Demonstrates attentive and active listening skills; takes a real interest in the views and ideas of others and ensures proposals address others’ needs and priorities. 
  • Vision:  Customer Focus.  1.  Actively seeks to understand internal and external customer circumstances, problems, expectations, and needs.  2.  Ensures that customer solutions, practices, and procedures are designed and implemented to assure customer satisfaction.  3.  Ensures that the customer perspective is the driving force behind business decisions and activities.
  • Results:  Passion for Excellence.  1. Takes personal responsibility and ownership for achieving results & objectives.  2. Demonstrates and fosters a sense of urgency, drive and personal commitment.  3. Shows resilience by consistently displaying a positive outlook and responding resourcefully when faced with new challenges and demands

 

Qualifications Required:

  • Associate’s degree in a related discipline or a combination of equivalent education and experience or equivalent experience.
  • Previous work experience in production quality assurance, customer quality assurance.
  • Knowledge of and ability to utilize problem solving tools such as Six Sigma, Fishbone, KT, 8D, etc.
  • Moderate to advanced computer skills including use of Microsoft office suite, etc.
  • Quality systems (IATF 16949) knowledge.  Previous experience with document control systems and/or customer portals.
  • Demonstrated excellent communication skills in English.
  • Demonstrated detail oriented; strong organization skills; strong analytical skills; and project management skills.
  • Ability to develop and present solid solutions to team members and Management.

 

Qualification Desired:

  • Bachelor’s degree in related discipline or a combination of related education and experience.
  • IATF 16949 auditor certification.
  • Engineering or Quality experience in an automotive manufacturing environment.
  • Six sigma green belt or black belt certification.

 

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