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Resolution Manager Jobs in Hebron, IN (NOW HIRING)

Qentelli

SAP PP Functional Lead

Chicago, IL · On-site

Lead issue resolution, root-cause analysis, and continuous improvement initiatives. * Support change management, solution governance, and release management activities. * Provide guidance and ...

New

Clearwater Analytics

Account Manager

Chicago, IL · On-site

$74K - $96K/yr

You manage client engagement, monitor service health, drive timely resolution of issues, and proactively identify opportunities to deepen the partnership and grow the client's use of the platform.

Spot Inc.

Account Manager

Chicago, IL · On-site

$56K/yr

Our Account Managers leverage Spot's services and freight solutions to identify potential new ... Confident decision-making skills, problem-solving ability, and issue resolution skills. Additional ...

VML

Media Manager, Programmatic

Chicago, IL

$126K - $131K/yr

VML is seeking a Media Manager, Programmatic to support a large and innovative automotive client ... Exceptional problem-resolution skills including the ability to think creatively in the development ...

HOA Talent

Portfolio Manager

Chicago, IL · Hybrid

Strong customer service, problem-solving, and conflict resolution skills * Ability to manage ... multiple priorities in a fast-paced environment * Availability after hours/evenings as needed

HOA Talent

Portfolio Manager

Chicago, IL · On-site

$90 - $100/hr

Strong customer service, problem-solving, and conflict resolution skills * Ability to manage ... multiple priorities in a fast-paced environment * Availability after hours/evenings as needed

JAMS, Inc

Case Manager

Chicago, IL · On-site

$52 - $76/hr

The CM focuses on mastering the fundamentals of case management while maintaining excellent client relationships and contributing to the overall success of the alternative dispute resolution ("ADR ...

Spot Inc.

Carrier Account Manager

Chicago, IL · Hybrid

$56K/yr

Our Carrier Account Managers focus on building relationships with our #1 customer -our carriers ... Confident decision-making skills, problem-solving ability, and issue resolution skills. Additional ...

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Resolution Manager information

What are the key skills and qualifications needed to thrive as a resolution manager?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

How does a resolution manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What does a senior resolution manager do?

A senior resolution manager oversees the resolution of complex customer issues, ensuring timely and effective solutions. They coordinate with teams, analyze root causes, and implement process improvements, often using customer relationship management (CRM) tools and requiring strong communication and problem-solving skills.

What cities near Hebron, IN are hiring for Resolution Manager jobs?

Cities near Hebron, IN with the most Resolution Manager job openings:

Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in Hebron, IN as of August 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution.

SAP PP Functional Lead

Qentelli

Chicago, IL • On-site

Other

Posted 2 days ago

New

Job description

SAP PP Functional Lead

Location: Chicago, IL (On-site role)

Role Overview

We are looking for an experienced SAP PP Functional Consultant / Lead to support a complex SAP landscape spanning production planning, quality, warehousing, supply chain planning, analytics, integration, and EDI.

The role will be critical to the stability and successful operation of key business processes. The ideal candidate will combine strong SAP functional expertise with excellent stakeholder management, leadership, and cross-functional coordination capabilities.

Key Responsibilities

  • Own and provide functional leadership across SAP Production Planning (PP) and related business processes.
  • Work across an integrated SAP landscape involving:
    • SAP PP
    • SAP PP/DS
    • SAP QM
    • SAP WM
    • SAP IBP
    • SAP SAC
    • SAP CPI
    • EDI
  • Analyse business requirements and translate them into robust SAP functional solutions.
  • Lead functional design, configuration, testing, deployment, and post-go-live support.
  • Support the integration of production planning, quality, warehousing, supply chain planning, analytics, and external systems.
  • Provide functional oversight for 21 EDI transaction sets, approximately 240+ integration maps, and around 100 WRICEF objects.
  • Identify and mitigate operational risks across critical SAP processes and integrations.
  • Work closely with technical, integration, data, and business teams to ensure end-to-end process stability.
  • Lead issue resolution, root-cause analysis, and continuous improvement initiatives.
  • Support change management, solution governance, and release management activities.
  • Provide guidance and leadership to functional team members and coordinate activities across multiple teams.
  • Act as a key point of contact for business stakeholders and client leadership.

Required Skills & Experience

  • Strong hands-on experience in SAP PP with proven functional expertise.
  • Good understanding of SAP PP/DS, QM, and WM processes and their integration with PP.
  • Experience with SAP IBP and supply chain planning processes.
  • Exposure to SAP SAC and SAP analytics capabilities.
  • Strong understanding of SAP CPI and SAP-integrated business processes.
  • Strong understanding of EDI processes and transaction sets.
  • Experience working with complex integration landscapes involving multiple interfaces and mapping requirements.
  • Experience with WRICEF objects and working effectively with SAP technical teams.
  • Strong experience in requirements gathering, functional specifications, testing, troubleshooting, and production support.
  • Experience working in complex SAP transformation, implementation, or support environments.

Leadership & Stakeholder Management

This position requires a candidate with excellent stakeholder management and team leadership skills.

The successful candidate should be able to:

  • Engage confidently with business stakeholders, IT teams, vendors, and client leadership.
  • Communicate complex SAP concepts clearly to both technical and non-technical audiences.
  • Lead cross-functional teams and drive issues through to resolution.
  • Manage priorities in a high-risk, business-critical SAP environment.
  • Demonstrate strong ownership, accountability, and decision-making capabilities.

 

Ideal Candidate

The ideal candidate is a senior SAP PP professional who can operate beyond a purely functional role, understands end-to-end SAP integrations, and can provide both hands-on functional expertise and strong team/stakeholder leadership.

Apply