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Resolution Manager Jobs in Hebron, IN (NOW HIRING)

Mixam

Customer Service Team Lead

Chicago, IL · On-site

Resolution management for customers and clients to an exemplary standard. * Skills and Abilities: * Excellent leadership and team management skills. * Strong problem-solving and conflict resolution ...

Mixam

Customer Service Team Lead

Chicago, IL · Hybrid

Resolution management for customers and clients to an exemplary standard. * Skills and Abilities: * Excellent leadership and team management skills. * Strong problem-solving and conflict resolution ...

Chomps

Manager, AR Accounting

Chicago, IL · On-site

Own end-to-end Accounts Receivable operations, including invoicing, collections, cash application, deduction management, account reconciliations, and customer dispute resolution. * Manage customer ...

Service Global, Inc

Desktop Field Support

Chicago, IL · On-site

$20.75 - $26.50/hr

Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution. * Manage IMAC and desk side support services. * Manage hard and soft break fix services for laptops and ...

Outform Inc

Technical Solutions Manager

Chicago, IL · On-site

The manager establishes a scalable support model that protects system uptime and the client ... Ensure the team documents troubleshooting performed, findings, root cause, resolution, dependencies ...

AIG

Casualty Manager

Chicago, IL

$122/hr

Ensure timely and accurate claim evaluation, reserving, and resolution to effectively manage indemnity, expense, and litigation costs. * Conduct regular file reviews and operational audits to assess ...

Enlitic Inc

Project Manager

Chicago, IL · On-site

Identify project risks and issues and work with internal teams to drive resolution * Serve as the primary point of contact for clients throughout the project lifecycle * Manage client expectations ...

Enlitic, Inc.

Project Manager

Chicago, IL · On-site

Identify project risks and issues and work with internal teams to drive resolution * Serve as the primary point of contact for clients throughout the project lifecycle * Manage client expectations ...

Enlitic

Project Manager

Chicago, IL · On-site

$75K - $90K/yr

Identify project risks and issues and work with internal teams to drive resolution * Serve as the primary point of contact for clients throughout the project lifecycle * Manage client expectations ...

Enlitic, Inc

Project Manager

Chicago, IL · On-site

$75K - $90K/yr

Identify project risks and issues and work with internal teams to drive resolution * Serve as the primary point of contact for clients throughout the project lifecycle * Manage client expectations ...

Clearwater Analytics

Account Manager

Chicago, IL · On-site

$74K - $96K/yr

You manage client engagement, monitor service health, drive timely resolution of issues, and proactively identify opportunities to deepen the partnership and grow the client's use of the platform.

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All JobsResolution JobsResolution Manager JobsResolution Manager Jobs in Hebron, IN

Resolution Manager information

How does a resolution manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What are the key skills and qualifications needed to thrive as a resolution manager?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What cities near Hebron, IN are hiring for Resolution Manager jobs? Cities near Hebron, IN with the most Resolution Manager job openings:
Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in Hebron, IN as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, 1% Temporary, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Customer Service Team Lead

Mixam

Chicago, IL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago

Job description

Position Overview: The Customer Service Team Lead at Mixam is responsible for overseeing the daily operations of the customer service team. This role involves ensuring high levels of customer satisfaction, managing team performance, and handling escalations. The Team Lead will mentor and support team members, facilitate training, act as an escalation route for orders and customers, and ensure that the team meets its performance goals.
Key Responsibilities:
  • Lead, mentor, and support a team of Customer Service representatives.
  • Monitor team performance and provide feedback and coaching regarding metrics through regular 121 meetings with direct reports
  • Ensure that customer service inquiries are handled promptly and effectively.
  • Oversee scheduling, ensuring adequate coverage for customer support.
  • Identify areas for improvement and implement necessary changes.
  • Handle escalated customer inquiries and complaints, providing timely resolutions.
  • Ensure customer satisfaction by maintaining high-quality service standards.
  • Develop and implement customer service strategies to improve overall customer experience.
  • Stay updated with industry trends and best practices, and share knowledge with the team.
  • Support the team with regular training and provide additions to the central training materials and resources.
  • Act as a liaison between the customer service team and other departments and work closely and collaboratively with other Customer Service teams
  • Communicate company policies, procedures, and updates to the team.
  • Participate in meetings and contribute to strategic planning.

Requirements
Qualifications:
  • Education and Experience:
    • Extensive experience in customer service, with experience in a supervisory role preferred, or demonstrable experience in mentoring, training or supporting colleagues in showing readiness to move into a supervisory role.
    • Proven track record of managing and developing a high-performing customer service team.
    • Resolution management for customers and clients to an exemplary standard.
  • Skills and Abilities:
    • Excellent leadership and team management skills.
    • Strong problem-solving and conflict resolution abilities.
    • Outstanding communication and interpersonal skills.
    • Proficiency in customer service software and Microsoft Office Suite.
    • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Benefits
20 days PTO(raising with tenure), 5 days paid sick leave, 401k contributions, Medical/Dental/Vision/Life insurance options and contributions, hybrid working. Office snacks, apple equipment.

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