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Resolution Manager Jobs in Germantown, MD (NOW HIRING)

Trice Healthcare

Coding Payment Resolution Spec

Washington, DC · On-site

$21.25 - $27.25/hr

Coding Payment Resolution Specialist Responsible for reviewing all post-billed denials (inclusive ... company, managed care organization or other health care financial service setting, performing ...

designDATA

End User Support Technician-Tier 3

Washington, DC · On-site

$42K - $53K/yr

... resolution management. Qualifications : Required : • Passionate about technology • Ability to work as part of a collaborative team • Focus on delivering a top tier customer experience • ...

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$25.3K

$69.7K

$133.2K

How much do resolution manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for resolution manager in Germantown, MD is $69,698.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,335.00 and $84,671.00 per year, depending on experience, location, and employer.

How does a resolution manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What are the key skills and qualifications needed to thrive as a resolution manager?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What are popular job titles related to Resolution Manager jobs in Germantown, MD?

For Resolution Manager jobs in Germantown, MD, the most frequently searched job titles are:

What job categories do people searching Resolution Manager jobs in Germantown, MD look for?

The top searched job categories for Resolution Manager jobs in Germantown, MD are:

What cities near Germantown, MD are hiring for Resolution Manager jobs?

Cities near Germantown, MD with the most Resolution Manager job openings:

Resolution Manager jobs near you

Senior Commercial Credit Resolution Manager

Turn2Partners

Washington, DC • On-site

Full-time

Posted 5 days ago

Job description

Position Overview
A well-established financial services organization in the Washington, DC metropolitan area is seeking an experienced commercial credit professional to join its credit risk team.
This position is responsible for managing higher-risk and distressed commercial relationships, developing resolution strategies, and working with borrowers and internal stakeholders to reduce credit exposure while pursuing practical business outcomes.
The role is well suited for someone with a strong background in commercial credit, special assets, restructuring, or problem loan management who is comfortable handling complex situations independently.
The position offers a hybrid work arrangement that includes office-based work, remote work, and meetings with clients or outside professionals as needed.
Key Responsibilities
  • Oversee a portfolio of higher-risk commercial credit relationships requiring additional monitoring, restructuring, or resolution.
  • Evaluate borrower financial condition, repayment ability, collateral support, guarantor strength, and other sources of repayment.
  • Develop and execute action plans for challenged commercial loans.
  • Manage a mix of commercial real estate and operating-company credit exposures.
  • Conduct ongoing financial analysis and identify deterioration or other changes in borrower performance.
  • Negotiate amendments, restructurings, repayment arrangements, forbearance agreements, and other credit solutions when appropriate.
  • Maintain direct communication with borrowers and other stakeholders throughout the resolution process.
  • Coordinate with attorneys, valuation professionals, consultants, and other external service providers.
  • Prepare written credit analyses, action plans, risk updates, and recommendations for management review.
  • Present significant credit matters to senior leaders and internal approval or risk committees.
  • Support regulatory examinations, internal audits, loan reviews, and other credit-risk oversight activities.
  • Work closely with relationship managers and lending teams on accounts showing increased risk.
  • Monitor broader portfolio developments and provide recommendations regarding underwriting, credit monitoring, or risk-management practices.
  • Assist with matters involving bankruptcy, foreclosure, asset disposition, collateral recovery, or other remedies when required.

Qualifications
  • Approximately 8 or more years of experience in commercial banking, commercial credit, special assets, restructuring, workout, or a related discipline.
  • Demonstrated experience handling challenged or distressed commercial credit relationships.
  • Strong knowledge of commercial real estate and/or commercial and industrial lending.
  • Ability to analyze business and personal financial statements, cash flow, collateral, guarantor support, and repayment capacity.
  • Familiarity with risk-rating practices and the management of criticized or classified assets.
  • Working knowledge of commercial loan restructuring, bankruptcy, foreclosure, recovery strategies, and related legal processes.
  • Strong credit judgment and the ability to develop independent recommendations.
  • Effective negotiation and communication skills, particularly in sensitive borrower situations.
  • Ability to communicate complex credit matters clearly in both written and verbal form.
  • Strong organizational skills and the ability to manage multiple complex relationships simultaneously.
  • Bachelor's degree in finance, accounting, business, economics, or a related field preferred. Equivalent relevant experience may also be considered.

Preferred Background
Experience or formal training in one or more of the following areas is helpful:
  • Commercial credit analysis
  • Special assets
  • Loan restructuring
  • Distressed credit
  • Commercial real estate lending
  • C&I lending
  • Bankruptcy or recovery matters
  • Problem loan management

What the Role Offers
This position provides the opportunity to take meaningful ownership of complex commercial credit situations and work directly with borrowers, senior management, lending teams, and outside professionals.
The organization values thoughtful credit judgment, practical problem-solving, and professional borrower communication. The successful candidate will have meaningful autonomy while contributing to the overall credit quality and risk-management practices of a growing commercial loan portfolio.

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