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Resolution Manager Jobs in Crystal Lake, IL (NOW HIRING)

Coilcraft

Customer Service Associate

Cary, IL · On-site

$14.75 - $20.25/hr

Escalate customer concerns when appropriate to ensure prompt resolution * Manage multiple priorities while meeting individual and team performance goals * Present a professional image in all ...

Coilcraft

Customer Service Associate

Cary, IL · On-site

$21 - $25/hr

Escalate customer concerns when appropriate to ensure prompt resolution * Manage multiple priorities while meeting individual and team performance goals * Present a professional image in all ...

Polynt S.p.A.

Technical Manager

Carpentersville, IL · On-site

$140K - $152K/yr

PSM Program Management - Responsible for ensuring the MOC process is adhered to for new product ... Lead efforts in complaint resolution with customers. Specific to reporting, Quality Notification ...

Polynt Group

Technical Manager

Carpentersville, IL

$140K - $152K/yr

PSM Program Management - Responsible for ensuring the MOC process is adhered to for new product ... Lead efforts in complaint resolution with customers. Specific to reporting, Quality Notification ...

Sonoma Consulting Inc.

Java Architect

Addison, IL · On-site

$63 - $85.25/hr

Analyzes / trouble-shoots problems; determines whether issues are architecture driven or process driven and provides resolution. Manages the life cycle of high-priority Web software development ...

sg360

Project Manager - Digital Print

Wheeling, IL

Monitor project milestones and production activity; identify risks early, drive issue resolution ... Manage changes to project scope or specifications and ensure updated information is communicated ...

sg360

Project Manager - Digital Print

Wheeling, IL · On-site

$85K - $95K/yr

Monitor project milestones and production activity; identify risks early, drive issue resolution ... Manage changes to project scope or specifications and ensure updated information is communicated ...

asdas

Property Manager

Hanover Park, IL · On-site

Manage, hire, and train property staff and conduct annual performance reviews. * Collaborate with ... Proven leadership and conflict resolution skills. * Excellent verbal and written communication.

Empowered Staffing

Property Manager

Hanover Park, IL · On-site

Manage, hire, and train property staff and conduct annual performance reviews. * Collaborate with ... Proven leadership and conflict resolution skills. * Excellent verbal and written communication.

Mantis Innovation

Project Manager

Schaumburg, IL · On-site

Manage assigned projects from kickoff through closeout, including scope, schedule, budget, client communication, documentation, and issue resolution. * Service as the primary day-to-day point of ...

Mantis Innovation

Project Manager

Schaumburg, IL · Hybrid

Manage assigned projects from kickoff through closeout, including scope, schedule, budget, client communication, documentation, and issue resolution. * Service as the primary day-to-day point of ...

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Showing results 21-40

All JobsResolution JobsResolution Manager JobsResolution Manager Jobs in Crystal Lake, IL

Resolution Manager information

How does a resolution manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What are the key skills and qualifications needed to thrive as a resolution manager?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What job categories do people searching Resolution Manager jobs in Crystal Lake, IL look for? The top searched job categories for Resolution Manager jobs in Crystal Lake, IL are:
What cities near Crystal Lake, IL are hiring for Resolution Manager jobs? Cities near Crystal Lake, IL with the most Resolution Manager job openings:
Resolution Manager jobs near you

Customer Service Associate

Coilcraft

Cary, IL • On-site

$14.75 - $20.25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Coilcraft rating

8.0

Company rating: 8.0 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

DELIVER EXCEPTIONAL CUSTOMER SERVICE AT COILCRAFT

Position: Customer Service Associate – Critical Products Location: Cary, Illinois

Coilcraft, Inc. is a privately held global manufacturer headquartered in Cary, Illinois, with a 75+ year reputation for engineering excellence. Our high-performance magnetic components serve customers across telecommunications, computing, automotive, broadband communications, and consumer electronics. We are seeking a Customer Service Associate to support our Critical Products group. In this role, you'll serve as a trusted point of contact for customers, ensuring orders, quotes, and returns are processed accurately while delivering exceptional service and building strong relationships.

About the Role and Your Impact
  • Process customer orders, quotes, returns, and related transactions accurately and efficiently
  • Respond to customer questions and resolve issues professionally and courteously
  • Communicate daily with customers and internal departments to ensure timely order fulfillment
  • Perform required customer verifications and maintain accurate records
  • Escalate customer concerns when appropriate to ensure prompt resolution
  • Manage multiple priorities while meeting individual and team performance goals
  • Present a professional image in all interactions with customers and vendors
  • Support a collaborative, customer-focused team environment
Who We're Looking For
  • High school diploma or equivalent
  • 2+ years of customer service experience preferred
  • Proficiency with Microsoft Office Suite
  • Strong verbal and written communication skills
  • Excellent attention to detail and organizational skills
  • Ability to manage multiple tasks and follow through on commitments
  • Professional, diplomatic approach to resolving customer concerns
Preferred Skills
  • Manufacturing or industrial customer service experience
  • Experience processing orders, quotes, or returns
  • ERP or order management system experience
  • Ability to build strong relationships with internal and external customers
Why You'll Love Working at Coilcraft
  • Join a stable company with a 75+ year history of engineering excellence
  • Support customers around the world in a collaborative environment
  • Opportunities for professional growth and advancement
  • Comprehensive benefits including health insurance, 401(k) with company match, and profit sharing
Benefits
  • 401(k) Matching
  • Dental Insurance
  • Disability Insurance
  • Employee Assistance Program
  • Flexible Spending Account
  • Health Insurance
  • Health Savings Account
  • Life Insurance
  • Paid Holidays
  • Paid Time Off
  • Profit Sharing
  • Vision Insurance

Equal Opportunity Employer: Disability / Veteran

This position may require compliance with ITAR export regulations; applicants must be U.S. citizens or permanent residents.

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