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Resolution Manager Jobs in Ballwin, MO (NOW HIRING)

Conch Technologies Inc

Program Manager

Saint Louis, MO · On-site

Identify, monitor, and drive resolution of program risks and dependencies. * Stakeholder Management ... Influence executive stakeholders, negotiate priorities, and resolve conflicts effectively. * People ...

Cushman & Wakefield

Project Manager

Saint Louis, MO

Manage the closeout process for warranty projects, ensuring timely resolution and thorough documentation of all warranty-related issues. * Collaborate with multiple teams (New Store Construction ...

Spartech

Manager, SAP (REQ842)

Maryland Heights, MO · Remote

Review and triage incoming tickets, assess business impact, determine resolution paths, and ... Manage ticket prioritization, track open issues, coordinate testing, validate resolutions, and ...

Spartech

Manager, SAP (REQ842)

Maryland Heights, MO · On-site +1

Review and triage incoming tickets, assess business impact, determine resolution paths, and ... Manage ticket prioritization, track open issues, coordinate testing, validate resolutions, and ...

SSE

IT Program Manager

Saint Louis, MO · On-site

$108K - $109K/yr

... resolution processes for project issues • Manage all documentation • Manage multiple projects simultaneously • Proactively and regularly report progress to client stakeholders and internal ...

SSE

IT Project Manager

Saint Louis, MO · On-site

$92K - $109K/yr

... resolution processes for project issues · Manage all documentation · Manage multiple projects simultaneously · Proactively and regularly report progress to client stakeholders and internal ...

Beck Flavors Inc

Supply Chain Manager

Saint Louis, MO · On-site

$80K - $110K/yr

Manages the Inventory Control & Systems Specialist function to ensure accurate inventory visibility, reliable system data, and timely resolution of inventory discrepancies across Beck facilities.

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Resolution Manager information

How does a resolution manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What are the key skills and qualifications needed to thrive as a resolution manager?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What are popular job titles related to Resolution Manager jobs in Ballwin, MO? For Resolution Manager jobs in Ballwin, MO, the most frequently searched job titles are:
What job categories do people searching Resolution Manager jobs in Ballwin, MO look for? The top searched job categories for Resolution Manager jobs in Ballwin, MO are:
What cities near Ballwin, MO are hiring for Resolution Manager jobs? Cities near Ballwin, MO with the most Resolution Manager job openings:
Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in Ballwin, MO as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Manager, Global IT Business Applications

Novus International

Chesterfield, MO • On-site

Full-time

Posted 28 days ago

Job description

At Novus our goal as a company is to inspire every animal producer and owner on the planet. As relentless advocates for intelligent nutrition, we deliver advanced technology, rooted in scientific research designed to help their animals reach their full potential.
Driven by our passion for science and our intrinsic innovation, we will transform the animal nutrition industry through the power of intelligent nutrition. Working alongside animal producers and owners around the globe, we will help create a world where we feed solutions instead of treating problems.
Novus' employees help bring this Vision and Mission to life. Our employees support our customers in over 85 countries worldwide. We are always looking for dynamic people who share our mission to inspire animal producers and help animals reach their full potential.
Job Summary
The Manager, Global IT Business Applications serves as a technical leader overseeing the management, optimization, and evolution of the organization's business applications portfolio. This individual will lead a skilled team responsible for Enterprise Resource Planning (ERP), Salesforce, custom applications in Microsoft and Oracle. A successful candidate will possess deep understanding of these technologies, demonstrate leadership capability, and the ability to mentor team members while ensuring compliance with critical control frameworks such as segregation of duties. This role serves as a peer to the Infrastructure Lead and ERP Development Lead, collaborating closely to deliver integrated solutions across the technology stack.
General Responsibilities:
  • Collaboratively design, advise on, and operate the technical solutions needed to run the IT business applications landscape for Novus across ERP platforms such as SAP, Oracle, and Microsoft. Translate business requirements into appropriately integrated technical designs, establish technical standards and best practices, and serve as the escalation point for complex technical issues.
  • Lead, mentor, and develop a high-performing applications team by setting clear expectations, providing regular feedback, and creating individual development plans. Identify and cultivate technical talent, conduct hiring, and foster a culture of continuous learning, accountability, and knowledge sharing.
  • Partner with IT Managers, Business Analysts, Developers, business process experts, and stakeholders to evaluate requirements and problems and recommend solution options.
  • Oversee the implementation of technical solutions in projects, coordinating internal and external resources.
  • Manage project planning, governance, and delivery to ensure initiatives remain within scope, budget, and schedule while meeting quality standards.
  • Ensure solution delivery follows best practices related to ITIL, SOX compliance, and Security. Enforce segregation of duties, conduct access reviews, implement role-based access controls, and maintain audit trails and preventive and detective controls to mitigate fraud and operational risk.
  • Manage the Change Control process to ensure quality solutions and changes are deployed in a controlled, streamlined, and transparent manner with minimal disruption to business operations.
  • Review, advise and manage the software lifecycle in collaboration with the provider, plan and execute the software maintenance for providing stable and robust systems with least impact and disruption to business operations.
  • Responsible for managing the Disaster Recovery plan for the Technology stack in coordination with the IT Infrastructure team.
  • Establish SLAs and performance metrics, monitor application health and uptime, and lead incident and root cause resolution. Manage the Disaster Recovery plan for the technology stack in coordination with the IT Infrastructure team, maintaining documentation, runbooks, and recovery procedures.
  • Align with leadership on strategic applications roadmap based on business priorities. Coordinate with peers and management to manage the budget run rate, optimize vendor relationships, and continuously improve the technology stack to meet the evolving needs and goals of the business.

Key Knowledge/Skills/Experience Requirements:
  • Advanced degree (MS/MBA) or Bachelor's degree or comparable training in Information Technology and 8+ years of information technology experience.
  • Deep understanding of business process and thorough knowledge of one or more ERP applications including system architecture, functionality, configuration and their integrations (not necessarily hands-on coding).
  • Hands on skills with non ERP business applications focused on data and process integrations using technologies like JAVA, SQL, Microsoft Powerplatform, etc.
  • Working experience with one or more Analytical/Reporting IT solutions, Cloud based technologies, proven experience in multitude of implementation and upgrade projects, migration projects for moving data and solutions from old(legacy) to new technology solutions.
  • Proven working knowledge of best practices including IT service support, service delivery, change control, audit processes and compliance documentation.
  • 3+ years of direct people management experience.
  • Fluent in English
  • May require evening or weekend work for system maintenance windows and critical incident response
  • Minimal travel needed
  • Hybrid/Remote option. St Louis metro location candidate preferred

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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