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Resolution Manager Jobs in Saint Louis, MO (NOW HIRING)

Intellivo

Senior Resolution Manager

Creve Coeur, MO · On-site

$90 - $120/hr

Senior Resolution Manager Intellivo is seeking a highly skilled Sr. Resolution Manager to join our growing STL Attorney Team. This role is designed for professionals who thrive in high‑stakes ...

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Resolution Manager information

What are the key skills and qualifications needed to thrive as a resolution manager?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

How does a resolution manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What does a senior resolution manager do?

A senior resolution manager oversees the resolution of complex customer issues, ensuring timely and effective solutions. They coordinate with teams, analyze root causes, and implement process improvements, often using customer relationship management (CRM) tools and requiring strong communication and problem-solving skills.

What are popular job titles related to Resolution Manager jobs in Saint Louis, MO?

For Resolution Manager jobs in Saint Louis, MO, the most frequently searched job titles are:

What job categories do people searching Resolution Manager jobs in Saint Louis, MO look for?

The top searched job categories for Resolution Manager jobs in Saint Louis, MO are:

What cities near Saint Louis, MO are hiring for Resolution Manager jobs?

Cities near Saint Louis, MO with the most Resolution Manager job openings:

Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in Saint Louis, MO as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 30% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Senior Resolution Manager

Intellivo

Creve Coeur, MO • On-site

$90 - $120/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 22 days ago

Job description

Senior Resolution Manager

Intellivo is seeking a highly skilled Sr. Resolution Manager to join our growing STL Attorney Team. This role is designed for professionals who thrive in high‑stakes negotiations and enjoy driving complex matters to successful resolution.

As a Sr. Resolution Manager, you will negotiate directly with plaintiff attorneys and legal representatives, develop settlement strategies, finalize liens, and maximize recoveries for some of the nation's largest health plans. You will manage attorney‑involved matters that require advanced negotiation expertise but do not require a law license.

Key Responsibilities
  • Serve as the primary escalation point for complex negotiations and settlement disputes within assigned inventory.
  • Resolve matters that exceed standard recovery workflows or require advanced negotiation expertise.
  • Mentor and provide guidance to less experienced recovery professionals regarding negotiation strategy and settlement positioning.
  • Negotiate directly with plaintiff attorneys, defense counsel, and legal representatives.
  • Develop and execute settlement strategies for complex recovery matters.
  • Evaluate settlement opportunities, reduction requests, and recovery potential.
  • Finalize liens, settlement resolutions, and file closures.
  • Manage a portfolio of attorney‑involved recoveries from negotiation through resolution.
  • Partner with Attorneys on matters requiring legal analysis or litigation strategy.
  • Maximize recoveries while maintaining efficient resolution timelines.
Who Is a Good Fit?

Strong candidates may come from backgrounds such as:

  • Personal injury case managers and settlement coordinators
  • Workers' compensation settlement specialists
  • Senior bodily injury or large-loss adjusters
  • Litigation paralegals
  • Healthcare recovery and subrogation professionals
  • Claims recovery and reimbursement specialists
  • Insurance defense professionals
  • Non‑practicing J.D.s seeking a business‑focused negotiation career
Qualifications Required
  • 5+ years of experience in settlement negotiations, subrogation, claims recovery, lien resolution, workers' compensation, personal injury, insurance defense, healthcare reimbursement, or related field.
  • Demonstrated success influencing outcomes and resolving complex disputes through negotiation.
  • Experience communicating and negotiating with attorneys, insurance carriers, claim representatives, or other sophisticated stakeholders.
  • Strong analytical, financial, and strategic thinking skills with the ability to evaluate settlement opportunities and recovery potential.
  • Excellent verbal communication skills, including the ability to confidently negotiate by phone in challenging or adversarial situations.
  • Ability to independently manage a high-volume portfolio while achieving performance and recovery goals.
  • Proven ability to exercise sound judgment, make independent decisions, and drive matters to resolution.
Preferred
  • Experience in healthcare subrogation, reimbursement recovery, lien resolution, or settlement allocation negotiations.
  • Experience negotiating directly with plaintiff attorneys or defense counsel.
  • Background as a lien negotiator, settlement coordinator, litigation paralegal, personal injury case manager, workers' compensation specialist, bodily injury adjuster, large‑loss adjuster, or recovery professional.
  • Experience managing attorney‑represented claims or recovery matters.
  • Proven track record of achieving measurable financial results through negotiation and settlement strategy.
Benefits
  • A team that values partnership, accountability, and results
  • Medical Insurance
  • Dental & Vision Insurance
  • Industry‑leading health & wellness benefits
  • 401(k) retirement plan
  • Paid Time Off
  • And more!

This is an on site role in our St. Louis, MO office.

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