ZipRecruiter

Log In

1

Resolution Coordinator Jobs in Tyler, TX (NOW HIRING)

Goodwill Industries

Consumer Supervisor

Tyler, TX · On-site

$15/hr

Description Position Summary Supervises and coordinates daily production activities for employees ... Conflict resolution and professionalism * Dependability and accountability Education and Experience

next page

Showing results 1-20

All JobsResolution JobsResolution Coordinator JobsResolution Coordinator Jobs in Tyler, TX

Resolution Coordinator information

See Tyler, TX salary details

$10

$21

$41

How much do resolution coordinator jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for resolution coordinator in Tyler, TX is $21.97, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $24.47 per hour, depending on experience, location, and employer.

What is a resolution coordinator?

Resolution Coordinators are professionals who manage and resolve customer complaints, disputes, or issues within an organization. They act as intermediaries between clients and company departments to ensure problems are addressed promptly and effectively. Their responsibilities often include investigating concerns, communicating solutions, documenting cases, and following up to ensure customer satisfaction. Resolution Coordinators play a key role in improving customer experience and maintaining positive relationships.

What are the key skills and qualifications needed to thrive as a resolution coordinator?

To thrive as a Resolution Coordinator, you need strong problem-solving abilities, attention to detail, and typically a bachelor’s degree in business, communications, or a related field. Familiarity with customer relationship management (CRM) systems, ticketing software, and proficiency in Microsoft Office are commonly required. Exceptional communication, conflict resolution, and organizational skills make someone stand out in this position. These skills ensure efficient and effective handling of client or customer issues, leading to higher satisfaction and streamlined operations.

How does a resolution coordinator typically collaborate with other departments to resolve customer issues?

As a Resolution Coordinator, you will regularly work cross-functionally with teams such as customer service, operations, and product management. Your role often involves gathering information from different departments, facilitating communication, and ensuring all parties are aligned on the resolution strategy. This collaboration helps you address complex issues efficiently and guarantees that customers receive timely, accurate solutions. Building strong relationships and maintaining clear communication channels with colleagues is key to success in this role.

What is the difference between Resolution Coordinator vs Claims Specialist?

AspectResolution CoordinatorClaims Specialist
Required CredentialsHigh school diploma or equivalent; certifications varyHigh school diploma; insurance certifications often preferred
Work EnvironmentOffice setting, healthcare or insurance industryOffice setting, insurance or healthcare industry
Employer & Industry UsageInsurance companies, healthcare providersInsurance companies, third-party administrators
Common Search & ComparisonYesYes

The main difference between a Resolution Coordinator and a Claims Specialist lies in their focus areas. Resolution Coordinators typically handle the resolution of issues related to claims, disputes, or patient concerns, often working closely with clients and providers. Claims Specialists primarily process and review insurance claims, ensuring accuracy and compliance. Both roles require similar credentials and work in comparable environments, but their core responsibilities differ slightly, with Resolution Coordinators focusing more on problem resolution and Claims Specialists on claims processing.

What job categories do people searching Resolution Coordinator jobs in Tyler, TX look for?

The top searched job categories for Resolution Coordinator jobs in Tyler, TX are:

What cities near Tyler, TX are hiring for Resolution Coordinator jobs?

Cities near Tyler, TX with the most Resolution Coordinator job openings:

Resolution Coordinator jobs near you
Infographic showing various Resolution Coordinator job openings in Tyler, TX as of June 2026, with employment types broken down into 2% As Needed, 80% Full Time, 15% Part Time, 1% Temporary, and 2% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $45,706 per year, or $22 per hour.

Coordinator Patient Experience - Quality Management

Tyler, TX • On-site

CHRISTUS Health
Outpatient Health Care • 1 - 5K employees

6.7

Company rating: 6.7 out of 10

Based on 532 frontline employees who took The Breakroom Quiz

531st of 893 rated healthcare providers

People enjoy working here

Recommended by students

Recommended by parents

Learn more about CHRISTUS Healthexternal

Full-time

Posted 9 days ago

Job description

Description

Summary:

In a High-Reliability Organization, the Coordinator of Patient Experience is responsible for the support of action plans to drive behavior change, process improvement, and environment changes based on patient experience data, to optimize care delivery, and achieve best-in-class patient satisfaction. The Coordinator will utilize data from patient engagement surveys, complaints, and grievances to support process improvement in the hospital to meet national metric benchmarks for patient experience in the hospital.

Responsibilities:

  • Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
  • Supports the overall hospital program to achieve excellent patient experience in all areas; utilizes improvement programs based on identified patient experience needs.
  • Champions departments on initiatives designed to improve the patient experience either through behavior change, process improvement, or environmental factors.
  • Supports hospital leadership for making measurable improvements in patient experience satisfaction measures and achievement of CHRISTUS targets and goals with respect to patient opinion and services.
  • Coordinates problem investigation, resolution, response, and prevention from data derived from surveys, complaints, and grievances.
  • Coordinates the program to meet the regulatory requirements for complaints and grievances documentation and response for the hospital.
  • Supports leadership in multi-disciplinary teams to manage initiatives related to the patients’ experience.
  • Promotes patient experience with hospital and unit-based action plans.
  • Under the direction and guidance of the Director of Quality Management, provides reports on patient experience presentations for hospital leadership.
  • Uses PDSA and HRO performance improvement techniques to support process improvement.
  • Must have excellent communication skills (written, verbal, and listening).
  • Must have excellent interpersonal and organizational skills.

Job Requirements:

Education/Skills

  • High School diploma or equivalent required.
  • Associate degree preferred.

Experience

  • 1 year of education, customer service, or process improvement experience preferred
  • Experience in supporting multi-functional teams required
  • Experience in a healthcare setting is required

Licenses, Registrations, or Certifications

  • None required

Work Schedule:

8AM - 5PM Monday-Friday

Work Type:

Full Time

CHRISTUS Health logo

About CHRISTUS Health

Sourced by ZipRecruiter

CHRISTUS Health is a prominent name in the healthcare industry, with its headquarters situated in Irving, TX, USA. Established in 1999, the company has since been devoted to providing comprehensive care and extending the healing ministry of Jesus Christ. This not-for-profit health system primarily operates more than 600 healthcare services and programs, including long-term care facilities, health insurance products, community clinics, and outreach services, serving both urban and rural populations.

Industry

Outpatient health care

Company size

1,001 - 5,000 Employees

Headquarters location

Irving, TX, US

Year founded

1999

View All CHRISTUS Health Jobs

What CHRISTUS Health employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply