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Resolution Coordinator Jobs in Washington (NOW HIRING)

Ag

Customer Resolution Specialist

Herndon, VA

... coordinating resources, and collaborating with internal and external stakeholders to expedite and ... resolution and order fulfillment. The AOG CRS Team supports a 24 Hour, 7 Days a week, 365 Day a ...

Airbus

Customer Resolution Specialist

Herndon, VA · On-site

... coordinating resources, and collaborating with internal and external stakeholders to expedite and ... resolution and order fulfillment. The AOG CRS Team supports a 24 Hour, 7 Days a week, 365 Day a ...

Ag

(AOG) Customer Resolution Specialist

Herndon, VA · On-site

The Aircraft on Ground (AOG) Customer Resolution Specialist (CRS) is responsible for reviewing, validating, coordinating resources, and collaborating with internal and external stakeholders to ...

Resolution Think

GME Administrator

Bethesda, MD · On-site

Administer Clinical Fellow onboarding, appointment, and orientation, coordinating across Human ... Resolution Think LLC is seeking qualified candidates in anticipation of a potential contract award.

Resolution Think

GME Administrator

Bethesda, MD · On-site

Administer Clinical Fellow onboarding, appointment, and orientation, coordinating across Human ... Resolution Think LLC is seeking qualified candidates in anticipation of a potential contract award.

Ag

AOG Customer Resolution Specialist (Contract)

Herndon, VA · On-site

$18.50 - $25/hr

... coordinating resources, and collaborating with internal and external stakeholders to expedite and ... resolution and order fulfillment. The AOG CRS Team supports a 24 Hour, 7 Days a week, 365 Day a ...

Tecta America Careers

Service Coordinator

Jessup, MD · On-site

$65K/yr

Service Coordinator Position at Tecta East Tecta America East serves the Mid-Atlantic region ... Critical skills include planning & organizing; problem identification/resolution, attention to ...

LotusWorks

BIM Coordinator

Manassas, VA

Track coordination issues and support resolution workflows. Reality Capture & Scanning Support * Assist with site scanning activities and learn scanning hardware and workflows. * Support processing ...

Tecta & Schwickerts

Service Coordinator

Jessup, MD · On-site

$65K/yr

The Service Coordinator will be responsible for interfacing with the Service Manager, Service ... Critical skills include planning & organizing; problem identification/resolution, attention to ...

Flagship Car Wash

Customer Experience Coordinator

Herndon, VA · On-site

$18.50 - $24.25/hr

JOB TITLE: Customer Experience Coordinator FLSA STATUS: Non-Exempt JOB STATUS: Full Time or ... This is a tactical, customer-facing support role with a focus on resolution execution rather than ...

Flagship Carwash

Customer Experience Coordinator

Herndon, VA · On-site

$18.50 - $24.25/hr

JOB TITLE: Customer Experience Coordinator FLSA STATUS: Non-Exempt JOB STATUS: Full Time or ... This is a tactical, customer-facing support role with a focus on resolution execution rather than ...

Tecta America

Service Coordinator

Jessup, MD · On-site

$65K/yr

The Service Coordinator will be responsible for interfacing with the Service Manager, Service ... Critical skills include planning & organizing; problem identification/resolution, attention to ...

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Resolution Coordinator information

What is a resolution coordinator?

Resolution Coordinators are professionals who manage and resolve customer complaints, disputes, or issues within an organization. They act as intermediaries between clients and company departments to ensure problems are addressed promptly and effectively. Their responsibilities often include investigating concerns, communicating solutions, documenting cases, and following up to ensure customer satisfaction. Resolution Coordinators play a key role in improving customer experience and maintaining positive relationships.

What are the key skills and qualifications needed to thrive as a resolution coordinator?

To thrive as a Resolution Coordinator, you need strong problem-solving abilities, attention to detail, and typically a bachelor’s degree in business, communications, or a related field. Familiarity with customer relationship management (CRM) systems, ticketing software, and proficiency in Microsoft Office are commonly required. Exceptional communication, conflict resolution, and organizational skills make someone stand out in this position. These skills ensure efficient and effective handling of client or customer issues, leading to higher satisfaction and streamlined operations.

How does a resolution coordinator typically collaborate with other departments to resolve customer issues?

As a Resolution Coordinator, you will regularly work cross-functionally with teams such as customer service, operations, and product management. Your role often involves gathering information from different departments, facilitating communication, and ensuring all parties are aligned on the resolution strategy. This collaboration helps you address complex issues efficiently and guarantees that customers receive timely, accurate solutions. Building strong relationships and maintaining clear communication channels with colleagues is key to success in this role.

What is the difference between Resolution Coordinator vs Claims Specialist?

AspectResolution CoordinatorClaims Specialist
Required CredentialsHigh school diploma or equivalent; certifications varyHigh school diploma; insurance certifications often preferred
Work EnvironmentOffice setting, healthcare or insurance industryOffice setting, insurance or healthcare industry
Employer & Industry UsageInsurance companies, healthcare providersInsurance companies, third-party administrators
Common Search & ComparisonYesYes

The main difference between a Resolution Coordinator and a Claims Specialist lies in their focus areas. Resolution Coordinators typically handle the resolution of issues related to claims, disputes, or patient concerns, often working closely with clients and providers. Claims Specialists primarily process and review insurance claims, ensuring accuracy and compliance. Both roles require similar credentials and work in comparable environments, but their core responsibilities differ slightly, with Resolution Coordinators focusing more on problem resolution and Claims Specialists on claims processing.

What are the most commonly searched types of Resolution jobs in Washington?

The most popular types of Resolution jobs in Washington are:

What are popular job titles related to Resolution Coordinator jobs in Washington?

For Resolution Coordinator jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Resolution Coordinator jobs in Washington look for?

The top searched job categories for Resolution Coordinator jobs in Washington are:

What cities in Washington are hiring for Resolution Coordinator jobs?

Cities in Washington with the most Resolution Coordinator job openings:

Resolution Coordinator jobs near you
Infographic showing various Resolution Coordinator job openings in Washington as of August 2026, with employment types broken down into 87% Full Time, 11% Part Time, and 2% Contract. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution.

Dispute Resolution Planner

Rockville, MD • On-site

Software Guidance & Assistance
Health Care and Social Assistance • 51 - 200 employees
Learn more about Software Guidance & Assistanceexternal

Other

Posted 11 days ago

Job description

Software Guidance & Assistance, Inc., (SGA), is searching for a Dispute Resolution Planner for a CONTRACT assignment with one of our premier Regulatory clients in the DMV area.
The Dispute Resolution Planner manages end-to-end scheduling, venue sourcing, and logistical coordination for arbitrations. This role serves as the primary point of contact for hearing logistics, working closely with case administrators, coordinators, and external vendors to ensure efficient and cost-effective execution of dispute resolution proceedings. The Dispute Resolution Planner is responsible for evaluating hearing requests, securing appropriate venues across multiple formats (hybrid and in-person), negotiating favorable contract terms, and managing budgets to support the operational needs of the Dispute Resolution Services (DRS) department.
Responsibilities :
  • Identifies and secures appropriate venues, including hotels and offices, to accommodate hearing requirements and party needs.
  • Schedules arbitrations based on hearing request forms from case administrators; coordinates all logistical requirements across hybrid and in-person formats.
  • Liaises with DRS staff to ensure seamless execution of proceedings.
  • Serves as liaison between parties and venues to address last-minute changes, technical requirements, or special accommodations needed for proceedings.
  • Negotiates competitive pricing and favorable contract terms with venues and service providers, including flexible cancellation policies to minimize costs for rescheduled or cancelled hearings.
  • Monitors and manages scheduling-related expenses to ensure cost-effective operations.
Required Skills :
  • Bachelor's degree in business administration, hospitality, or related field; or equivalent combination of education and experience
  • 3-5 years of experience in scheduling coordination, legal operations, or vendor management
  • Strong organizational and multitasking abilities with exceptional attention to detail
  • Excellent written and verbal communication skills
  • Ability to work independently and problem-solve in a fast-paced environment
  • Strong negotiation and vendor management capabilities
  • Proficiency with Microsoft Office Suite and Adobe
Preferred Skills :
  • Experience working in legal services, dispute resolution, arbitration, or regulatory environments
  • Knowledge of the hospitality, financial services, and/or securities industry
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SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .
SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.

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