Detect coordinated behavior and collusion rings - including cases with no explicit shared identity; on the DeFi side, wallet-farming and sybil detection as direct outputs of entity resolution * (DeFi ...
Detect coordinated behavior and collusion rings - including cases with no explicit shared identity; on the DeFi side, wallet-farming and sybil detection as direct outputs of entity resolution * (DeFi ...
You will work with an associate attorney on case resolution, including drafting demands, coordinating mediations, and preparing case docs. The role requires strong communication, attention to detail ...
You will work with an associate attorney on case resolution, including drafting demands, coordinating mediations, and preparing case docs. The role requires strong communication, attention to detail ...
You will work with an associate attorney on case resolution, including drafting demands, coordinating mediations, and preparing case docs. The role requires strong communication, attention to detail ...
You will work with an associate attorney on case resolution, including drafting demands, coordinating mediations, and preparing case docs. The role requires strong communication, attention to detail ...
Senior Data Scientist - Graphs & Entity Resolution
Santa Monica, CA · On-site
$190K - $290K/yr
Detect coordinated behavior and collusion rings - including cases with no explicit shared identity; on the DeFi side, wallet-farming and sybil detection as direct outputs of entity resolution * (DeFi ...
Senior Data Scientist - Graphs & Entity Resolution
Santa Monica, CA · On-site
$190K - $290K/yr
Detect coordinated behavior and collusion rings - including cases with no explicit shared identity; on the DeFi side, wallet-farming and sybil detection as direct outputs of entity resolution * (DeFi ...
Project Coordinator
San Francisco, CA · On-site
$28 - $40/hr
The Project Coordinator is responsible for the entire sales order fulfillment process, including management of customer orders from order entry through punch list resolution, providing support to ...
Project Coordinator
San Francisco, CA · On-site
$28 - $40/hr
The Project Coordinator is responsible for the entire sales order fulfillment process, including management of customer orders from order entry through punch list resolution, providing support to ...
The Senior Complaint Resolution Officer - Health (Sr. CRO) reports to the Associate Director and ... The incumbent develops, implements, coordinates and evaluates education programs regarding ...
The Senior Complaint Resolution Officer - Health (Sr. CRO) reports to the Associate Director and ... The incumbent develops, implements, coordinates and evaluates education programs regarding ...
Alternative Resolution: 7. Track, facilitate, and implement interim support measures for all ... Coordinates with the Chief Human Resources Officer on matters and investigations pertaining to ...
Alternative Resolution: 7. Track, facilitate, and implement interim support measures for all ... Coordinates with the Chief Human Resources Officer on matters and investigations pertaining to ...
Alternative Resolution: 7. Track, facilitate, and implement interim support measures for all ... Coordinates with the Chief Human Resources Officer on matters and investigations pertaining to ...
Alternative Resolution: 7. Track, facilitate, and implement interim support measures for all ... Coordinates with the Chief Human Resources Officer on matters and investigations pertaining to ...
Sales/Production Coordinator
Commerce, CA · On-site
$70K - $75K/yr
The Sales/Production Coordinator plays a critical role in balancing sales and production tasks ... Communicate directly with clients for order updates and issue resolution * Support quality control ...
Quick apply
Sales/Production Coordinator
Commerce, CA · On-site
$70K - $75K/yr
The Sales/Production Coordinator plays a critical role in balancing sales and production tasks ... Communicate directly with clients for order updates and issue resolution * Support quality control ...
Be Seen First
Sales/Production Coordinator
Los Angeles, CA · On-site
$70K - $75K/yr
The Sales/Production Coordinator plays a critical role in balancing sales and production tasks ... Communicate directly with clients for order updates and issue resolution * Support quality control ...
Quick apply
Be Seen First
Sales/Production Coordinator
Los Angeles, CA · On-site
$70K - $75K/yr
The Sales/Production Coordinator plays a critical role in balancing sales and production tasks ... Communicate directly with clients for order updates and issue resolution * Support quality control ...
Be Seen First
Sales/Production Coordinator
Commerce, CA · On-site
$70K - $75K/yr
The Sales/Production Coordinator plays a critical role in balancing sales and production tasks ... Communicate directly with clients for order updates and issue resolution * Support quality control ...
Quick apply
Be Seen First
Sales/Production Coordinator
Commerce, CA · On-site
$70K - $75K/yr
The Sales/Production Coordinator plays a critical role in balancing sales and production tasks ... Communicate directly with clients for order updates and issue resolution * Support quality control ...
Trouble File Coordinator
Reedley, CA · On-site
Trouble File Coordinator Family Tree Farms is seeking a detail-oriented Trouble File Coordinator to support the management and resolution of product claims, quality issues, and operational ...
Trouble File Coordinator
Reedley, CA · On-site
Trouble File Coordinator Family Tree Farms is seeking a detail-oriented Trouble File Coordinator to support the management and resolution of product claims, quality issues, and operational ...
Claims Resolution Senior I
San Diego, CA · On-site
Responsible for regulatory compliance through the assessment, coordination, and timely reporting of ... Processes escalated claims, assesses the reason for the escalation, and provides resolution ...
New
Claims Resolution Senior I
San Diego, CA · On-site
Responsible for regulatory compliance through the assessment, coordination, and timely reporting of ... Processes escalated claims, assesses the reason for the escalation, and provides resolution ...
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MEP Coordinator
San Diego, CA · On-site
$105K - $135K/yr
Clash Detection & Resolution * MEP Shop Drawing Review * RFI Management * Constructability Reviews * Coordination Drawing Development * Sleeve & Penetration Coordination * Above-Ceiling Coordination
MEP Coordinator
San Diego, CA · On-site
$105K - $135K/yr
Clash Detection & Resolution * MEP Shop Drawing Review * RFI Management * Constructability Reviews * Coordination Drawing Development * Sleeve & Penetration Coordination * Above-Ceiling Coordination
Customer Experience Coordinator II
Clovis, CA · On-site
$25 - $30/hr
BRIEF SUMMARY The Customer Experience Coordinator II is the department's escalation specialist and ... Success is measured by timely escalation resolution, customer satisfaction, effective issue ...
Customer Experience Coordinator II
Clovis, CA · On-site
$25 - $30/hr
BRIEF SUMMARY The Customer Experience Coordinator II is the department's escalation specialist and ... Success is measured by timely escalation resolution, customer satisfaction, effective issue ...
Customer Experience Coordinator II
Clovis, CA · On-site
$52K - $62K/yr
BRIEF SUMMARY The Customer Experience Coordinator II is the department's escalation specialist and ... Success is measured by timely escalation resolution, customer satisfaction, effective issue ...
Customer Experience Coordinator II
Clovis, CA · On-site
$52K - $62K/yr
BRIEF SUMMARY The Customer Experience Coordinator II is the department's escalation specialist and ... Success is measured by timely escalation resolution, customer satisfaction, effective issue ...
Product Coordinator
Huntington Beach, CA · On-site
$55K - $80K/yr
Summary The Product Coordinator plays a critical role in supporting daily sales, purchasing ... Support customer retention through responsive communication and proactive issue resolution ...
Product Coordinator
Huntington Beach, CA · On-site
$55K - $80K/yr
Summary The Product Coordinator plays a critical role in supporting daily sales, purchasing ... Support customer retention through responsive communication and proactive issue resolution ...
Customer Experience Coordinator II
Clovis, CA · On-site
$52K - $62K/yr
BRIEF SUMMARY The Customer Experience Coordinator II is the department's escalation specialist and ... Success is measured by timely escalation resolution, customer satisfaction, effective issue ...
Customer Experience Coordinator II
Clovis, CA · On-site
$52K - $62K/yr
BRIEF SUMMARY The Customer Experience Coordinator II is the department's escalation specialist and ... Success is measured by timely escalation resolution, customer satisfaction, effective issue ...
Client Experience Coordinator
San Jose, CA · On-site
$52K - $68K/yr
Maintains Resolution Center appearance and provides base-level case support; Assists the Manager ... Coordinates hybrid hearings (e.g., logging conference rooms, panelists and clients into online ...
Client Experience Coordinator
San Jose, CA · On-site
$52K - $68K/yr
Maintains Resolution Center appearance and provides base-level case support; Assists the Manager ... Coordinates hybrid hearings (e.g., logging conference rooms, panelists and clients into online ...
Client Experience Coordinator
San Jose, CA · On-site
$52K - $68K/yr
Maintains Resolution Center appearance and provides base-level case support; Assists the Manager ... Coordinates hybrid hearings (e.g., logging conference rooms, panelists and clients into online ...
Client Experience Coordinator
San Jose, CA · On-site
$52K - $68K/yr
Maintains Resolution Center appearance and provides base-level case support; Assists the Manager ... Coordinates hybrid hearings (e.g., logging conference rooms, panelists and clients into online ...
Resolution Coordinator information
What are the key skills and qualifications needed to thrive as a resolution coordinator?
What is a resolution coordinator?
What is the difference between Resolution Coordinator vs Claims Specialist?
| Aspect | Resolution Coordinator | Claims Specialist |
|---|---|---|
| Required Credentials | High school diploma or equivalent; certifications vary | High school diploma; insurance certifications often preferred |
| Work Environment | Office setting, healthcare or insurance industry | Office setting, insurance or healthcare industry |
| Employer & Industry Usage | Insurance companies, healthcare providers | Insurance companies, third-party administrators |
| Common Search & Comparison | Yes | Yes |
The main difference between a Resolution Coordinator and a Claims Specialist lies in their focus areas. Resolution Coordinators typically handle the resolution of issues related to claims, disputes, or patient concerns, often working closely with clients and providers. Claims Specialists primarily process and review insurance claims, ensuring accuracy and compliance. Both roles require similar credentials and work in comparable environments, but their core responsibilities differ slightly, with Resolution Coordinators focusing more on problem resolution and Claims Specialists on claims processing.
How does a resolution coordinator typically collaborate with other departments to resolve customer issues?

$190K - $290K/yr
Full-time
Posted 11 days ago
Job description
The Organization Â
At TWG AI, we drive innovation and business transformation across a range of industries-including financial services, insurance, technology, media, and sports-by leveraging data and AI as core assets. Our AI-first, cloud-native approach delivers real-time intelligence and interactive business applications, empowering informed decision-making for both customers and employees.Â
We prioritize responsible data and AI practices, ensuring ethical standards and regulatory compliance. Our decentralized structure enables each business unit to operate autonomously, supported by a central AI Solutions Group, while strategic partnerships with leading data and AI vendors fuel game-changing efforts in marketing, operations, and product development.Â
You will collaborate with management to advance our data and analytics transformation, enhance productivity, and enable agile, data-driven decisions. By leveraging relationships with top tech startups and universities, you will help create competitive advantages and drive enterprise innovation.Â
At TWG, your contributions will support our goal of sustained growth and superior returns, as we deliver rare value and impact across our businesses.Â
The Role
Manipulation and fraud rarely happen through a single account. The hard problem in surveillance is connecting activity that's deliberately spread across many accounts, wallets, or identities that share no obvious link. You'll own the graph and entity-resolution side of the system: turning trading, account, and on-chain data into networks, resolving many identities to a single actor, and detecting the coordinated rings and collusive clusters that individual-account models miss. The second seat carries this to the DeFi venue, where entity resolution is not one capability among many but the identity substrate itself: the fusion of commercial blockchain attribution with on-chain behavioral clustering that replaces KYC on a pseudonymous exchange.
Key Responsibilities:
- Build and maintain the entity graph that links accounts, counterparties, wallets, and behavior into a single picture of who is really acting
- Develop entity-resolution and clustering methods that stay stable over time, so the same actor is recognized as they resurface
- Detect coordinated behavior and collusion rings - including cases with no explicit shared identity; on the DeFi side, wallet-farming and sybil detection as direct outputs of entity resolution
- (DeFi seat) Co-own the Attribution Substrate: fusing vendor attribution clusters (e.g., Chainalysis) with on-chain behavioral clustering into a confidence-scored entity-resolution layer
- Build graph-based features and representations (embeddings, network features) that feed the wider detection system
- Partner with engineering as the graph extends to new data sources and market types
Requirements
Qualifications:
- Strong applied graph ML experience: graph representation learning, embeddings, and/or GNNs on large-scale graphs
- Entity resolution / record linkage at scale, ideally with an eye to cluster stability over time
- Community and cluster detection, both embedding-based and classical approaches
- A track record detecting coordinated or collusive behavior - fraud, integrity, AML, or coordinated-campaign work all translate well
- Production ML experience: you've built graph pipelines that run, not just research notebooks
- Financial-crime, market-surveillance, or trading-domain exposure a plus
- FIX / market-microstructure fluency a plus; for the second seat, on-chain / EVM primitives and wallet-clustering experience strongly preferred
Benefits
Position Location:
 This is an onsite position based out of our Santa Monica, CA or New York, NY offices.
Compensation:Â
The base pay for this position is $190,000-290,000. A bonus will be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits.Â
TWG is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.