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Resolution Associate Jobs in Santa Clara, CA (NOW HIRING)

Express

Sales Associate Keyholder

Pleasanton, CA · On-site

$16.90 - $24.05/hr

... resolution or escalates further, communicating all issues and resolutions to Store Management ... Additionally, part-time associates may be eligible to receive paid sick leave, public health ...

Express

Sales Associate Keyholder

Pleasanton, CA · On-site

$16.90 - $24.05/hr

The Part-Time Sales Associate Keyholder provides a great in-store shopping experience for our ... Positively resolves customer service-related issues as they arise and determines a resolution or ...

chicosfas

Sales Associate - Chico's

San Mateo, CA · On-site

$18.60 - $23.25/hr

The Sales Associate is responsible for supporting Management in in promoting a customer and product ... Ensures prompt resolution of customer concerns. * Ensures a fast and efficient register experience ...

chicosfas

Sales Associate - Chico's

San Mateo, CA

$18.60 - $23.25/hr

The Sales Associate is responsible for supporting Management in in promoting a customer and product ... Ensures prompt resolution of customer concerns. * Ensures a fast and efficient register experience ...

Catalyst Kids

Toddler Associate Teacher

Sunnyvale, CA · On-site

Associate Teacher are members of the teaching team who share responsibility for the care and ... Effective problem solving, conflict resolution, classroom management, and communication with ...

Qcells

Sr. Associate, Post PTO Servicing

Santa Clara, CA · On-site

$65K - $75K/yr

The Senior Post PTO Servicing Associate will support the Servicing Team by managing a portfolio of ... Identify issues, escalate matters as appropriate, and help drive timely resolution of customer or ...

Qcells

Sr. Associate, Post PTO Servicing

Santa Clara, CA · On-site +1

$65K - $75K/yr

The Senior Post PTO Servicing Associate will support the Servicing Team by managing a portfolio of ... Identify issues, escalate matters as appropriate, and help drive timely resolution of customer or ...

Flexcar LLC

Customer Experience Associate

San Jose, CA · On-site

$27 - $29/hr

Customer Experience Associate/ Member Concierge Location: San Jose, CA Employment Type: Full-Time ... Issue Resolution * Troubleshoot order or vehicle-related concerns. * Escalate complex issues ...

Flexcar

Customer Experience Associate

San Jose, CA · On-site

$27 - $29/hr

Customer Experience Associate/ Member Concierge Location: San Jose, CA Employment Type: Full-Time ... Issue Resolution * Troubleshoot order or vehicle-related concerns. * Escalate complex issues ...

Flexcar

Customer Experience Associate

San Jose, CA · On-site

Customer Experience Associate/ Member Concierge Location: San Jose, CA Employment Type: Full-Time ... Issue Resolution * Troubleshoot order or vehicle-related concerns. * Escalate complex issues ...

Flexcar LLC

Customer Experience Associate

San Jose, CA · On-site

$27 - $29/hr

Customer Experience Associate/ Member Concierge Location: San Jose, CA Employment Type: Full-Time ... Issue Resolution * Troubleshoot order or vehicle-related concerns. * Escalate complex issues ...

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All JobsResolution Associate JobsResolution Associate Jobs in Santa Clara, CA

Resolution Associate information

See Santa Clara, CA salary details

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How much do resolution associate jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for resolution associate in Santa Clara, CA is $20.46, according to ZipRecruiter salary data. Most workers in this role earn between $18.65 and $21.73 per hour, depending on experience, location, and employer.

What are some common challenges faced by resolution associates, and how can they effectively manage them?

Resolution Associates often deal with high volumes of customer inquiries and complex issues that require careful investigation and empathy. One common challenge is balancing the need for quick resolutions with maintaining accuracy and customer satisfaction. Effective time management, strong communication skills, and the ability to adapt to rapidly changing scenarios are essential. Building a solid understanding of company policies and collaborating closely with other departments can help Resolution Associates find solutions efficiently and reduce stress.

How do I start a career as a resolution associate?

To start a career as a resolution associate, candidates typically need a high school diploma or equivalent, strong communication and problem-solving skills, and experience with customer service or dispute resolution. Entry-level roles often require familiarity with relevant software and the ability to handle sensitive information, with opportunities for advancement through experience and additional training or certifications in conflict management or related fields.

What is a resolution associate?

Resolution Associates are professionals responsible for handling and resolving customer complaints, disputes, or issues within an organization. They act as intermediaries between customers and the company, ensuring that concerns are addressed quickly and fairly. Their duties often include investigating problems, communicating solutions, and documenting outcomes to improve customer satisfaction. Resolution Associates typically work in customer service, finance, or operations departments and require strong problem-solving and communication skills.

What are the key skills and qualifications needed to thrive as a resolution associate?

To thrive as a Resolution Associate, you need strong analytical skills, attention to detail, and experience in customer service or issue resolution, often supported by a relevant bachelor's degree. Familiarity with CRM systems, ticketing platforms, and proficiency in office software like Microsoft Excel are typically required. Excellent communication, problem-solving abilities, and patience are vital soft skills for building trust and efficiently resolving client concerns. These competencies are essential for ensuring customer satisfaction, maintaining brand reputation, and streamlining the resolution process.
What are popular job titles related to Resolution Associate jobs in Santa Clara, CA? For Resolution Associate jobs in Santa Clara, CA, the most frequently searched job titles are:
What job categories do people searching Resolution Associate jobs in Santa Clara, CA look for? The top searched job categories for Resolution Associate jobs in Santa Clara, CA are:
What cities near Santa Clara, CA are hiring for Resolution Associate jobs? Cities near Santa Clara, CA with the most Resolution Associate job openings:
Resolution Associate jobs near you
Infographic showing various Resolution Associate job openings in Santa Clara, CA as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $42,560 per year, or $20.5 per hour.

Sales Associate Keyholder

Express & Bonobos

Pleasanton, CA

$16.90 - $24.05/hr

Full-time, Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 22 hours ago

Job description

Overview
About PHOENIX
PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com.
About Express
Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Since its launch in 1980, the brand has embraced a design philosophy rooted in modern, confident and effortless style. Express ensures you look and feel your best, wherever life takes you. The Company operates over 400 retail and outlet stores in the United States and Puerto Rico, the express.com online store and the Express mobile app.
Store Name
Stoneridge Mall
Responsibilities
Express is seeking a Part-Time Retail Sales Associate Keyholder to join our team.
The Part-Time Sales Associate Keyholder provides a great in-store shopping experience for our retail customers and executes opening and closing procedures.
KEY RESPONSIBILITIES
  • Performs opening and closing procedures such as balancing registers, preparing deposits, and activating the security system
  • Performs overrides at checkout as needed
  • Maintains a clean and organized sales floor, checkout, fitting room, and stockroom to ensure the store is safe and inviting to customers
  • Follows company policies and procedures to ensure the safety of all our associates and customers
  • Assists with product launch changes according to the company SOP
  • Delivers on all aspects of the customer experience model
  • Processes transactions quickly and accurately, reducing the customer's wait time
  • Positively resolves customer service-related issues as they arise and determines a resolution or escalates further, communicating all issues and resolutions to Store Management
  • Drives credit and loyalty member programs by explaining benefits and encouraging customers to participate.
  • Other essential functions may occur as directed by your supervisor.

REQUIRED EXPERIENCE & QUALIFICATIONS
  • Education: High School or Equivalent
  • Years of Experience: 0-2 of relevant job experience - minimum 6 months
  • Proficient in use of technology (iPad, registers)
  • Meets defined availability criteria, including nights, weekends and non-business hours
  • Meets physical requirements

CRITICAL SKILLS & ATTRIBUTES
  • Previous retail experience preferred
  • Customer service skills and ability to interact with customers
  • Strong verbal and written communication skills specifically with customers, sales leadership team and associates
  • Demonstrated collaborative skills and ability to work well within a team

BENEFITS AND COMPENSATION
PHOENIX offers a range of benefits to help protect full-time associate's health and long-term financial security including:
  • Medical, pharmacy, dental and vision coverage
  • 401(k) and Roth 401(k) with Company match
  • Merchandise discount
  • Paid Time Off
  • Parental leave for new moms and dads

For part-time associates, PHOENIX is partnering with LIG Solutions to help associates obtain individual insurance coverage that best fits their needs and budget, including major medical, dental, vision, supplemental insurance, life Insurance and more.
Additionally, part-time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match.
Part-time associates are also eligible to receive an Express merchandise discount, participate in our Learn & Earn incentive program, and choose voluntary benefits through YouDecide.
Actual compensation offered is dependent upon a number of factors including, but not limited to, work location, education, relevant skills and experience of the candidate.
Pay Range
$16.90 - $24.05 per hour
Closing
If you would like to know more about the California Consumer Privacy Act click here.
Applicants must be currently authorized to work full-time in the United States. PHOENIX does not sponsor applicants for work visas (e.g., H-1B or TN status) for this position.
An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to AssociateRelations@Express.com and let us know the nature of your request and your contact information.
Notification to Agencies: Please note that PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third-parties for hires made.

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