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Resolution Associate Jobs in Santa Clara, CA (NOW HIRING)

Therm-x of California

Warehouse Associate

Hayward, CA · On-site

$20/hr

We are looking for a warehouse associates to join our team and support the day-to-day execution of ... resolution. * Maintain accurate records of all received materials using inventory management ...

DXL

Retail Sales Associate, Key Holder

Dublin, CA · On-site

$20.38/hr

Demonstrates superior customer service techniques and experience with problem/ complaint resolution ... Associates are also eligible for a quarterly bonus based on overall store sales. APPLY NOW AND ...

DXL Group

Retail Sales Associate, Key Holder

Dublin, CA · On-site

$20.38/hr

Demonstrates superior customer service techniques and experience with problem/ complaint resolution ... Associates are also eligible for a quarterly bonus based on overall store sales. APPLY NOW AND ...

Express

Sales Associate Keyholder

Santa Clara, CA

$18.70 - $25/hr

... Associate Keyholder provides a great in-store shopping experience for our retail customers and ... resolution or escalates further, communicating all issues and resolutions to Store Management ...

Express

Sales Associate Keyholder

Santa Clara, CA · On-site

$18.70 - $25/hr

... Associate Keyholder provides a great in-store shopping experience for our retail customers and ... resolution or escalates further, communicating all issues and resolutions to Store Management ...

Express & Bonobos

Sales Associate Keyholder

Pleasanton, CA · On-site

$16.90 - $24.05/hr

The Part-Time Sales Associate Keyholder provides a great in-store shopping experience for our ... Positively resolves customer service-related issues as they arise and determines a resolution or ...

Express

Sales Associate Keyholder

Santa Clara, CA · On-site

$18.70 - $25/hr

The Part-Time Sales Associate Keyholder provides a great in-store shopping experience for our ... Positively resolves customer service-related issues as they arise and determines a resolution or ...

Express

Sales Associate Keyholder

Santa Clara, CA · On-site

$18.70 - $25/hr

The Part-Time Sales Associate Keyholder provides a great in-store shopping experience for our ... Positively resolves customer service-related issues as they arise and determines a resolution or ...

Express

Sales Associate Keyholder

Pleasanton, CA · On-site

$16.90 - $24.05/hr

The Part-Time Sales Associate Keyholder provides a great in-store shopping experience for our ... Positively resolves customer service-related issues as they arise and determines a resolution or ...

Express

Sales Associate Keyholder

Pleasanton, CA

$16.90 - $24.05/hr

... resolution or escalates further, communicating all issues and resolutions to Store Management ... Additionally, part-time associates may be eligible to receive paid sick leave, public health ...

Express

Sales Associate Keyholder

Santa Clara, CA · On-site

$18.70 - $25/hr

The Part-Time Sales Associate Keyholder provides a great in-store shopping experience for our ... Positively resolves customer service-related issues as they arise and determines a resolution or ...

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Resolution Associate information

See Santa Clara, CA salary details

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How much do resolution associate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for resolution associate in Santa Clara, CA is $20.46, according to ZipRecruiter salary data. Most workers in this role earn between $18.65 and $21.73 per hour, depending on experience, location, and employer.

What is a resolution associate?

Resolution Associates are professionals responsible for handling and resolving customer complaints, disputes, or issues within an organization. They act as intermediaries between customers and the company, ensuring that concerns are addressed quickly and fairly. Their duties often include investigating problems, communicating solutions, and documenting outcomes to improve customer satisfaction. Resolution Associates typically work in customer service, finance, or operations departments and require strong problem-solving and communication skills.

What are the key skills and qualifications needed to thrive as a resolution associate?

To thrive as a Resolution Associate, you need strong analytical skills, attention to detail, and experience in customer service or issue resolution, often supported by a relevant bachelor's degree. Familiarity with CRM systems, ticketing platforms, and proficiency in office software like Microsoft Excel are typically required. Excellent communication, problem-solving abilities, and patience are vital soft skills for building trust and efficiently resolving client concerns. These competencies are essential for ensuring customer satisfaction, maintaining brand reputation, and streamlining the resolution process.

What are some common challenges faced by resolution associates, and how can they effectively manage them?

Resolution Associates often deal with high volumes of customer inquiries and complex issues that require careful investigation and empathy. One common challenge is balancing the need for quick resolutions with maintaining accuracy and customer satisfaction. Effective time management, strong communication skills, and the ability to adapt to rapidly changing scenarios are essential. Building a solid understanding of company policies and collaborating closely with other departments can help Resolution Associates find solutions efficiently and reduce stress.

How do I start a career as a resolution associate?

To start a career as a resolution associate, you typically need a high school diploma or equivalent, strong communication and problem-solving skills, and experience in customer service or dispute resolution. Entry-level roles often require familiarity with case management software and the ability to handle sensitive information. Gaining relevant certifications or training in conflict resolution can improve job prospects.

What cities near Santa Clara, CA are hiring for Resolution Associate jobs?

Cities near Santa Clara, CA with the most Resolution Associate job openings:

Resolution Associate jobs near you
Infographic showing various Resolution Associate job openings in Santa Clara, CA as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $42,560 per year, or $20.5 per hour.

Warehouse Associate

Therm-x of California

Hayward, CA • On-site

$20/hr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 12 days ago

Job description

Therm-x of California is the leading manufacturer for Advanced Temperature and Control Systems for Hi-Technology industries. We have been in business for over 30 years and have a diverse customer base. We offer competitive pay, medical, dental, 401 (K), and paid time off.

We are looking for a warehouse associates to join our team and support the day-to-day execution of warehouse operations. This role is critical to ensuring timely and accurate material movement, inventory handling, and process adherence across our company. 

We are currently filling two critical functions within the warehouse team for both day and swing shift's:

Receiving Specialist

  • Receive and inspect incoming shipments for accuracy, quality, and damage according to company standards.
  • Verify shipment contents against purchase orders and delivery documents to ensure correct quantities and specifications.
  • Document and report any discrepancies, damages, or shortages to the appropriate departments for resolution.
  • Maintain accurate records of all received materials using inventory management systems and manual logs.
  • Coordinate with warehouse staff to properly store received goods and update inventory status.
  • Ensure compliance with safety protocols and company policies during the receiving process.
  • Communicate effectively with suppliers, procurement, and production teams to facilitate timely receipt of materials.
  • Assist in periodic inventory audits and support continuous improvement initiatives related to receiving operations.

Shipping Specialist

  • Coordinate daily shipment activities including picking, packing, labeling, and dispatching. 
  • Ensure all shipments meet customer specifications, routing instructions, and delivery timelines. 
  • Verify correct materials, quantities, and part revisions prior to shipment.
  • Prepare and review shipping documentation including Packing slips, Certificates of Conformance (CoC), material certification (when applicable)
  • Ensure compliance with customer, regulatory, and export requirements.
  • Maintain accurate shipping records in ERP systems.
  • Communicate shipment status, delays, or issues proactively.
  • Ensure correct staging and segregation of finished goods. 
  • Support cycle counting and inventory accuracy initiatives within the shipping area. 
  • Maintain FIFO and traceability requirements.
  • Coordinate with carriers (FedEx, UPS, freight providers) for domestic and international shipments.
  • Track shipments and resolve logistics issues (delays, damage, missing items).
  • Ensure adherence to SOPs related to labeling, packaging, and shipment release.


 Physical Demands: While performing the duties of this job, the employee is regularly required to be in a stationary position; move within the facilities, constantly operate machining equipment and tools, inspect surroundings and equipment, occasionally ascends/descends a ladder, communicate with others, detect odors, and transport equipment up to 40+ pounds


Work Environment: High noise level associated with a manufacturing facility