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Resolution Associate Jobs in Lansing, MI (NOW HIRING)

Freudenberg

Purchasing Supervisor

Howell, MI · On-site

Support supplier onboarding and issue resolution in partnership with Quality, Regulatory, and R&D, ... Employment opportunities are available to all applicants and associates without regard to race ...

Freudenberg Group

Purchasing Supervisor

Howell, MI · On-site

Support supplier onboarding and issue resolution in partnership with Quality, Regulatory, and R&D, ... Employment opportunities are available to all applicants and associates without regard to race ...

Drive

1st Shift Production Supervisor

Charlotte, MI · On-site

$70K - $75K/yr

This role is responsible for supervising production associates, ensuring safety, meeting production ... Excellent leadership, communication, conflict resolution, and organizational skills. * Proficiency ...

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Resolution Associate information

See Lansing, MI salary details

$10

$17

$21

How much do resolution associate jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for resolution associate in Lansing, MI is $17.67, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $18.75 per hour, depending on experience, location, and employer.

What are some common challenges faced by resolution associates, and how can they effectively manage them?

Resolution Associates often deal with high volumes of customer inquiries and complex issues that require careful investigation and empathy. One common challenge is balancing the need for quick resolutions with maintaining accuracy and customer satisfaction. Effective time management, strong communication skills, and the ability to adapt to rapidly changing scenarios are essential. Building a solid understanding of company policies and collaborating closely with other departments can help Resolution Associates find solutions efficiently and reduce stress.

How do I start a career as a resolution associate?

To start a career as a resolution associate, candidates typically need a high school diploma or equivalent, strong communication and problem-solving skills, and experience with customer service or dispute resolution. Entry-level roles often require familiarity with relevant software and the ability to handle sensitive information, with opportunities for advancement through experience and additional training or certifications in conflict management or related fields.

What is a resolution associate?

Resolution Associates are professionals responsible for handling and resolving customer complaints, disputes, or issues within an organization. They act as intermediaries between customers and the company, ensuring that concerns are addressed quickly and fairly. Their duties often include investigating problems, communicating solutions, and documenting outcomes to improve customer satisfaction. Resolution Associates typically work in customer service, finance, or operations departments and require strong problem-solving and communication skills.

What are the key skills and qualifications needed to thrive as a resolution associate?

To thrive as a Resolution Associate, you need strong analytical skills, attention to detail, and experience in customer service or issue resolution, often supported by a relevant bachelor's degree. Familiarity with CRM systems, ticketing platforms, and proficiency in office software like Microsoft Excel are typically required. Excellent communication, problem-solving abilities, and patience are vital soft skills for building trust and efficiently resolving client concerns. These competencies are essential for ensuring customer satisfaction, maintaining brand reputation, and streamlining the resolution process.
What job categories do people searching Resolution Associate jobs in Lansing, MI look for? The top searched job categories for Resolution Associate jobs in Lansing, MI are:
Resolution Associate jobs near you
Infographic showing various Resolution Associate job openings in Lansing, MI as of July 2026, with employment types broken down into 1% As Needed, 66% Full Time, 30% Part Time, 2% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $36,755 per year, or $17.7 per hour.

Physical Damage Appraiser

Auto Owners Insurance Company

Lansing, MI • Hybrid

Full-time

Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

A career at Auto-Owners is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs.

Job Description

Auto-Owners Insurance, a top-rated insurance carrier, is seeking an experienced and motivated Claims professional to join our team. The position requires the following, but is not limited to:

  • Inspect damaged automobiles, develop information regarding repair costs, negotiate repair cost agreements, and evaluate practicality of repair and options for settlement of claims.
  • Maintains an understanding of current automobile construction and repair techniques, assuring compliance with statutory requirements including but not limited to appropriate use of after-market parts, and repairs to automobiles with concern for safety and industry standards.
  • Communicate with claim associates, agents, insured's repair facilities and others regarding inspections and conclusions; develop and participate in required communication to vehicle owner regarding repairs, participate as necessary in negotiations, follow-up and problem resolution on claims.
  • Works towards the resolution of claims, and may attend arbitrations, mediations, depositions, or trials as necessary.
  • Handle investigations by phone, mail and on-site investigations.
  • Willing to travel and be temporarily reassigned for catastrophe duty upon request.

Desired Skills & Experience

  • Bachelor's degree or equivalent experience
  • A minimum of 3 years working as a physical damage appraiser .
  • Knowledge of CCC software is preferred but not required
  • Above average communication skills (written and verbal)
  • Ability to resolve complex issues
  • Organize and interpret data
  • Ability to handle multiple assignments
  • Possess a valid driver's license

Benefits

Auto-Owners offers a wide range of career opportunities, and we are seeking talent that will help us continue our long tradition of success. We offer a friendly work environment, structured training program, employee mentoring and an excellent compensation/benefits package. Along with a competitive base salary, matched 401(k), fully-funded pension plan (once vested), and bonus programs, Auto-Owners also provides generous paid time off including holidays, vacation days, personal time, and sick leave. If you're looking to do rewarding work alongside great people, Auto-Owners is the place for you!

Equal Employment Opportunity

Auto-Owners Insurance is an equal opportunity employer. The Company hires, transfers, and promotes on the basis of ability, without consideration of disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity or national origin, or any factor contrary to federal, state or local law.

*Please note that the ability to work in the U.S. without current or future sponsorship is a requirement.

#LI-AT1 #LI-Hybrid

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