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Resolution Associate Jobs in Lansing, MI (NOW HIRING)

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Auto PD - Adjuster Service Claims

Richmond, VA · Hybrid

$49K - $63K/yr

Manage a caseload of moderately complex service claims from intake through resolution. * Conduct ... Associate degree required; bachelor's degree preferred or combination of education and experience.

thg

PIP - Consultant Casualty Claims

Howell, MI · On-site

Manage a caseload of moderately complex casualty claims from intake through resolution. * Conduct ... Associate degree required; bachelor's degree preferred or combination of education and experience.

thg

Auto PD - Adjuster Service Claims

Itasca, IL · Hybrid

$48K - $62K/yr

Manage a caseload of moderately complex service claims from intake through resolution. * Conduct ... Associate degree required; bachelor's degree preferred or combination of education and experience.

thg

Auto PD - Adjuster Service Claims

Richmond, VA · Hybrid

$49K - $63K/yr

Manage a caseload of moderately complex service claims from intake through resolution. * Conduct ... Associate degree required; bachelor's degree preferred or combination of education and experience.

Jackson

Client Service Advocate

Lansing, MI · On-site

Identifies and resolves basic customer service issues; escalates issues for resolution as necessary. * Drafts and distributes requests to associates or areas using work tracking or email systems.

Forte Opening Solutions

Coordinator, Inside Sales

Howell, MI · On-site

$37K - $50K/yr

Provide resolution to basic customer requests including, but not limited to sample requests, order ... Associate degree or combination of relevant experience in door and/or frame construction experience ...

Forte Opening Solutions

Coordinator, Inside Sales

Howell, MI

$37K - $50K/yr

Provide resolution to basic customer requests including, but not limited to sample requests, order ... Associate degree or combination of relevant experience in door and/or frame construction experience ...

MUGG & BOPPS

Store - Assistant Manager

Gregory, MI

$13.50 - $15/hr

Essential Duties and Responsibilities * Assist in supervising and training store associates to ... Professional communication and conflict resolution skills. Minimum Qualifications * High school ...

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Resolution Associate information

See Lansing, MI salary details

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How much do resolution associate jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for resolution associate in Lansing, MI is $17.67, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $18.75 per hour, depending on experience, location, and employer.

What are some common challenges faced by Resolution Associates, and how can they effectively manage them?

Resolution Associates often deal with high volumes of customer inquiries and complex issues that require careful investigation and empathy. One common challenge is balancing the need for quick resolutions with maintaining accuracy and customer satisfaction. Effective time management, strong communication skills, and the ability to adapt to rapidly changing scenarios are essential. Building a solid understanding of company policies and collaborating closely with other departments can help Resolution Associates find solutions efficiently and reduce stress.

What are Resolution Associates?

Resolution Associates are professionals responsible for handling and resolving customer complaints, disputes, or issues within an organization. They act as intermediaries between customers and the company, ensuring that concerns are addressed quickly and fairly. Their duties often include investigating problems, communicating solutions, and documenting outcomes to improve customer satisfaction. Resolution Associates typically work in customer service, finance, or operations departments and require strong problem-solving and communication skills.

What are the key skills and qualifications needed to thrive as a Resolution Associate, and why are they important?

To thrive as a Resolution Associate, you need strong analytical skills, attention to detail, and experience in customer service or issue resolution, often supported by a relevant bachelor's degree. Familiarity with CRM systems, ticketing platforms, and proficiency in office software like Microsoft Excel are typically required. Excellent communication, problem-solving abilities, and patience are vital soft skills for building trust and efficiently resolving client concerns. These competencies are essential for ensuring customer satisfaction, maintaining brand reputation, and streamlining the resolution process.
What job categories do people searching Resolution Associate jobs in Lansing, MI look for? The top searched job categories for Resolution Associate jobs in Lansing, MI are:
Resolution Associate jobs near you
Infographic showing various Resolution Associate job openings in Lansing, MI as of July 2026, with employment types broken down into 1% As Needed, 65% Full Time, 32% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $36,755 per year, or $17.7 per hour.

Claims Representative

Jackson National Life

Lansing, MI • On-site

Full-time

Re-posted 6 days ago

Job description

If you are an internal associate, please login to Workday and apply through My Career.

Job PurposeThe Claims Representative independently processes non-contestable claim transactions including those which are moderately complex.  This includes transactions for multiple products and business functions.  Ensures all information is in "good order" for processing.  This includes resolution and recovery of escalated requests and issues. Essential Job Duties & Responsibilities
  • Independently processes a range of transactions including those which are moderately complex using documented procedures and multiple software applications.
  • Handles multiple processes/functions within the team.                                                                                                                                                           
  • Identifies, investigates and evaluates questionable transactions.  Researches policy transactions and history as required.
  • Communicates with internal associates and external customers or agents regarding outstanding requirements, or transaction issues and problems.   Resolves escalated calls and issues.  
  • Documents status of transactions and contacts received and initiated.
Other Duties
  • Must meet departmental production and quality standards related to product or level. (i.e. case/transaction handling time, gain/loss transactions, adherence to documentation/verification standards, etc.)
  • May assist in training less experienced associates or quality check other associates' work.
  • Other duties as assigned.
Knowledge, Skills & Abilities
  • Knowledge of Jackson's product lines, claims process and organizational structure.
  • Good verbal and written communication skills to interact professionally with coworkers, management and external customers.
  • Ability to communicate and interpret moderately complex issues and requests.
  • Ability to navigate and utilize multiple software and mainframe computer applications.
  • Ability to work independently and in a team environment.
  • Ability to effectively manage the demands of a high volume, image-based work environment.
  • Ability to assist others by providing on-the-job training.
Education and Experience Required
  • High School diploma or equivalent (G.E.D.).
  • 0-1 years work experience.
Certifications, Licenses, Registrations
  • Relevant LOMA classes preferred.

Jackson is proud to be an equal opportunity workplace. The Company subscribes to and endorses federal and state laws and regulations relating to equal employment opportunity for all persons without regard to race, color, religion, gender, age, national origin, legally-recognized disability, marital status, legally-protected medical condition, citizenship, ancestry, height, weight, sexual orientation, veteran status, or any other factor not related to the needs of the job. The Company is committed to a policy of equal opportunity. Company facilities and campuses are tobacco-free environments.

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