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Resolution Associate Jobs in Lansing, MI (NOW HIRING)

DXL

Retail Sales Associate, Key Holder

Dewitt, MI · On-site

$12.50 - $14.25/hr

We are looking for a self-driven and results-oriented Retail Sales Associate, Key Holder who is ... Demonstrates superior customer service techniques and experience with problem/ complaint resolution

DXL

Retail Sales Associate, Key Holder

Dimondale, MI · On-site

$16 - $18/hr

We are looking for a self-driven and results-oriented Retail Sales Associate, Key Holder who is ... Demonstrates superior customer service techniques and experience with problem/ complaint resolution

DXL

Retail Sales Associate, Key Holder

Haslett, MI · On-site

$13 - $14.75/hr

We are looking for a self-driven and results-oriented Retail Sales Associate, Key Holder who is ... Demonstrates superior customer service techniques and experience with problem/ complaint resolution

DXL

Retail Sales Associate, Key Holder

Potterville, MI · On-site

$14.50 - $16.25/hr

We are looking for a self-driven and results-oriented Retail Sales Associate, Key Holder who is ... Demonstrates superior customer service techniques and experience with problem/ complaint resolution

DXL

Retail Sales Associate, Key Holder

Grand Ledge, MI · On-site

$13.75 - $15.50/hr

We are looking for a self-driven and results-oriented Retail Sales Associate, Key Holder who is ... Demonstrates superior customer service techniques and experience with problem/ complaint resolution

DXL

Retail Sales Associate, Key Holder

Lansing, MI · On-site

$15.25 - $17.25/hr

We are looking for a self-driven and results-oriented Retail Sales Associate, Key Holder who is ... Demonstrates superior customer service techniques and experience with problem/ complaint resolution

DXL

Retail Sales Associate, Key Holder

Lansing, MI · On-site

$15.25 - $17.25/hr

We are looking for a self-driven and results-oriented Retail Sales Associate, Key Holder who is ... Demonstrates superior customer service techniques and experience with problem/ complaint resolution

DXL

Retail Sales Associate, Key Holder

Lansing, MI · On-site

$15.25 - $17.25/hr

We are looking for a self-driven and results-oriented Retail Sales Associate, Key Holder who is ... Demonstrates superior customer service techniques and experience with problem/ complaint resolution

DXL

Retail Sales Associate, Key Holder

Lansing, MI · On-site

$15.25 - $17.25/hr

We are looking for a self-driven and results-oriented Retail Sales Associate, Key Holder who is ... Demonstrates superior customer service techniques and experience with problem/ complaint resolution

DXL

Retail Sales Associate, Key Holder

Lansing, MI · On-site

$13.75 - $15.50/hr

We are looking for a self-driven and results-oriented Retail Sales Associate, Key Holder who is ... Demonstrates superior customer service techniques and experience with problem/ complaint resolution

DXL

Retail Sales Associate, Key Holder

East Lansing, MI · On-site

$14.25 - $16.25/hr

We are looking for a self-driven and results-oriented Retail Sales Associate, Key Holder who is ... Demonstrates superior customer service techniques and experience with problem/ complaint resolution

DXL

Retail Sales Associate, Key Holder

Bath, MI · On-site

$13.50 - $15.25/hr

We are looking for a self-driven and results-oriented Retail Sales Associate, Key Holder who is ... Demonstrates superior customer service techniques and experience with problem/ complaint resolution

DXL

Retail Sales Associate, Key Holder

Lansing, MI · On-site

$15.25 - $17.25/hr

We are looking for a self-driven and results-oriented Retail Sales Associate, Key Holder who is ... Demonstrates superior customer service techniques and experience with problem/ complaint resolution

DXL

Retail Sales Associate, Key Holder

Lansing, MI · On-site

$13.50 - $15.25/hr

We are looking for a self-driven and results-oriented Retail Sales Associate, Key Holder who is ... Demonstrates superior customer service techniques and experience with problem/ complaint resolution

DXL

Retail Sales Associate, Key Holder

Lansing, MI · On-site

$15.25 - $17.25/hr

We are looking for a self-driven and results-oriented Retail Sales Associate, Key Holder who is ... Demonstrates superior customer service techniques and experience with problem/ complaint resolution

DXL

Retail Sales Associate, Key Holder

Holt, MI · On-site

$13.50 - $15.25/hr

We are looking for a self-driven and results-oriented Retail Sales Associate, Key Holder who is ... Demonstrates superior customer service techniques and experience with problem/ complaint resolution

DXL

Retail Sales Associate, Key Holder

Lansing, MI · On-site

$15.25 - $17.25/hr

We are looking for a self-driven and results-oriented Retail Sales Associate, Key Holder who is ... Demonstrates superior customer service techniques and experience with problem/ complaint resolution

DXL

Retail Sales Associate, Key Holder

Okemos, MI · On-site

$13.50 - $15.50/hr

We are looking for a self-driven and results-oriented Retail Sales Associate, Key Holder who is ... Demonstrates superior customer service techniques and experience with problem/ complaint resolution

DXL

Retail Sales Associate, Key Holder

Lansing, MI · On-site

$15.25 - $17.25/hr

We are looking for a self-driven and results-oriented Retail Sales Associate, Key Holder who is ... Demonstrates superior customer service techniques and experience with problem/ complaint resolution

DXL

Retail Sales Associate, Key Holder

East Lansing, MI · On-site

$14.25 - $16.25/hr

We are looking for a self-driven and results-oriented Retail Sales Associate, Key Holder who is ... Demonstrates superior customer service techniques and experience with problem/ complaint resolution

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Resolution Associate information

See Lansing, MI salary details

$10

$17

$21

How much do resolution associate jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for resolution associate in Lansing, MI is $17.67, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $18.75 per hour, depending on experience, location, and employer.

What are some common challenges faced by Resolution Associates, and how can they effectively manage them?

Resolution Associates often deal with high volumes of customer inquiries and complex issues that require careful investigation and empathy. One common challenge is balancing the need for quick resolutions with maintaining accuracy and customer satisfaction. Effective time management, strong communication skills, and the ability to adapt to rapidly changing scenarios are essential. Building a solid understanding of company policies and collaborating closely with other departments can help Resolution Associates find solutions efficiently and reduce stress.

What are Resolution Associates?

Resolution Associates are professionals responsible for handling and resolving customer complaints, disputes, or issues within an organization. They act as intermediaries between customers and the company, ensuring that concerns are addressed quickly and fairly. Their duties often include investigating problems, communicating solutions, and documenting outcomes to improve customer satisfaction. Resolution Associates typically work in customer service, finance, or operations departments and require strong problem-solving and communication skills.

What are the key skills and qualifications needed to thrive as a Resolution Associate, and why are they important?

To thrive as a Resolution Associate, you need strong analytical skills, attention to detail, and experience in customer service or issue resolution, often supported by a relevant bachelor's degree. Familiarity with CRM systems, ticketing platforms, and proficiency in office software like Microsoft Excel are typically required. Excellent communication, problem-solving abilities, and patience are vital soft skills for building trust and efficiently resolving client concerns. These competencies are essential for ensuring customer satisfaction, maintaining brand reputation, and streamlining the resolution process.
What are popular job titles related to Resolution Associate jobs in Lansing, MI? For Resolution Associate jobs in Lansing, MI, the most frequently searched job titles are:
What job categories do people searching Resolution Associate jobs in Lansing, MI look for? The top searched job categories for Resolution Associate jobs in Lansing, MI are:
Resolution Associate jobs near you
Retail Sales Associate, Key Holder

Retail Sales Associate, Key Holder

DXL

Dewitt, MI • On-site

$12.50 - $14.25/hr

Full-time

This job post has expired today. Applications are no longer accepted.

DXL rating

6.0

Company rating: 6.0 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

DXL Group, the largest specialty retailer of men's Big + Tall apparel, is looking for a Retail Sales Associate, Key Holder who is committed to building long term relationships with our guests by providing an experience that is unmatched by other retailers.

WHAT MAKES US DIFFERENT?

  • We are committed to developing our people in order to promote from within
  • We are located in free-standing stores, not in malls, and close at 7pm!
  • ENTIRE team is eligible for quarterly bonuses

WHAT'S IT ALL ABOUT?
We are looking for a self-driven and results-oriented Retail Sales Associate, Key Holder who is passionate about customer service and coaching team members to achieve their goals within a fast-paced environment. Key responsibilities include:

  • Ensure each guest feels welcomed by spending quality time, asking questions in order to learn about his/her needs, preferences and lifestyle
  • Serve as a product knowledge expert with the ability to sell and market a broad range of apparel, including private labels, name brands, and tailored clothing
  • Assist with building a superior customer-focused sales team by providing on-going coaching and training for selling skills, behaviors, and operational procedures

ARE YOU A FIT?
Specific qualifications for this role include:

  • High school diploma or equivalent (college/university degree helpful not required)
  • Demonstrates superior customer service techniques and experience with problem/ complaint resolution
  • Ability to lift up to 10 lbs. and move up to 50 lbs.


APPLY NOW AND DISCOVER WHY DXL IS FIT FOR YOU!

DXL is committed to Diversity, Equity, and Belonging. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, citizen status, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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