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Resolution Associate Jobs in Hagerstown, MD (NOW HIRING)

KnitWell Group

sales associate

Hagerstown, MD · On-site

$14 - $18.75/hr

Addresses client concerns, coming to resolution when possible, and involving management where ... Proactively uses associate education tools to build product and styling knowledge with his/her ...

LiniumIT

Network Administrator

Kearneysville, WV · On-site

Associate's Degree in Computer Engineering or related field Bachelor's Degree is preferred. * 5+ ... resolution is desired * Ability to set up and configure server hardware * Familiarity with backup ...

LiniumIT

Network Administrator

Kearneysville, WV · On-site

Associate's Degree in Computer Engineering or related field - Bachelor's Degree is preferred. * 5+ ... resolution is desired * Ability to set up and configure server hardware * Familiarity with backup ...

Orangetheory Fitness

Sales Associate

Frederick, MD · On-site

$14 - $19/hr

Handling members' concerns in a professional and objective manner with the goal of resolution * Participating in marketing and outreach events * Ensuring all areas of the studio are kept clean and ...

LiniumIT

Network Administrator

Kearneysville, WV · On-site

Associate's Degree in Computer Engineering or related field - Bachelor's Degree is preferred. * 5+ ... resolution is desired * Ability to set up and configure server hardware * Familiarity with backup ...

Weis

Assistant Customer Experience Manager

Thurmont, MD · On-site

Looking for a company that treats associates with respect, understanding, and appreciation? Looking ... Reports any issues requiring further resolution in a timely manner. * Communicates all information ...

Huntington

Mainframe Systems Engineer III

Hagerstown, MD · On-site

$171K - $203K/yr

This position may also have responsibilities for managing associates. Managers at this level ... Leads and encourages the identification, escalation and resolution of potential risks. People ...

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Resolution Associate information

See Hagerstown, MD salary details

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How much do resolution associate jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for resolution associate in Hagerstown, MD is $17.27, according to ZipRecruiter salary data. Most workers in this role earn between $15.72 and $18.37 per hour, depending on experience, location, and employer.

What are some common challenges faced by resolution associates, and how can they effectively manage them?

Resolution Associates often deal with high volumes of customer inquiries and complex issues that require careful investigation and empathy. One common challenge is balancing the need for quick resolutions with maintaining accuracy and customer satisfaction. Effective time management, strong communication skills, and the ability to adapt to rapidly changing scenarios are essential. Building a solid understanding of company policies and collaborating closely with other departments can help Resolution Associates find solutions efficiently and reduce stress.

How do I start a career as a resolution associate?

To start a career as a resolution associate, candidates typically need a high school diploma or equivalent, strong communication and problem-solving skills, and experience with customer service or dispute resolution. Entry-level roles often require familiarity with relevant software and the ability to handle sensitive information, with opportunities for advancement through experience and additional training or certifications in conflict management or related fields.

What is a resolution associate?

Resolution Associates are professionals responsible for handling and resolving customer complaints, disputes, or issues within an organization. They act as intermediaries between customers and the company, ensuring that concerns are addressed quickly and fairly. Their duties often include investigating problems, communicating solutions, and documenting outcomes to improve customer satisfaction. Resolution Associates typically work in customer service, finance, or operations departments and require strong problem-solving and communication skills.

What are the key skills and qualifications needed to thrive as a resolution associate?

To thrive as a Resolution Associate, you need strong analytical skills, attention to detail, and experience in customer service or issue resolution, often supported by a relevant bachelor's degree. Familiarity with CRM systems, ticketing platforms, and proficiency in office software like Microsoft Excel are typically required. Excellent communication, problem-solving abilities, and patience are vital soft skills for building trust and efficiently resolving client concerns. These competencies are essential for ensuring customer satisfaction, maintaining brand reputation, and streamlining the resolution process.
What cities near Hagerstown, MD are hiring for Resolution Associate jobs? Cities near Hagerstown, MD with the most Resolution Associate job openings:
Resolution Associate jobs near you

Logistics Analyst IV - Medical Liaison Officer

Charles F Day & Associates LLC

Frederick, MD • On-site

Full-time

Posted 2 days ago

New

Job description

CONTINGENT UPON CONTRACT AWARD

Locations: Fort Bragg, NC; Fort Campbell, KY; Fort Hood, TX; Fort Carson, CO; Joint Base Lewis-McChord, WA; Fort Detrick, MD; Landstuhl, Germany; Joint Base Elmendorf-Richardson, AK

Position Summary

Charles F. Day & Associates, LLC (CFDay) is seeking qualified Logistics Analyst IV – Medical Liaison Officers to support an anticipated U.S. Army contract providing Materiel Fielding and Medical Liaison Support Services. The Medical Liaison Officer serves as the primary liaison between PM Soldier Medical Devices and supported Army units, coordinating medical materiel fielding activities, new equipment training, and lifecycle sustainment support.

Key Responsibilities

  • Coordinate medical materiel fielding activities with supported Army units.
  • Serve as the primary liaison between PM Soldier Medical Devices and Government stakeholders.
  • Assist with planning, scheduling, and execution of fielding missions.
  • Coordinate new equipment training and fielding support activities.
  • Track fielding schedules, equipment status, and customer requirements.
  • Prepare reports, briefings, and after-action documentation.
  • Support issue resolution during fielding and sustainment activities.
  • Travel as required to support fielding operations.

Minimum Qualifications

  • Bachelor's degree (or equivalent combination of education and experience).
  • Experience supporting Army logistics, medical logistics, or materiel fielding activities.
  • Experience coordinating with military organizations and Government personnel.
  • Strong organizational and communication skills.
  • Ability to travel in support of fielding missions.

Preferred Qualifications

  • Experience supporting PM Soldier Medical Devices or similar Army organizations.
  • Experience with medical equipment fielding or sustainment.
  • Prior military service or experience supporting the U.S. Army.
  • Active Secret security clearance.