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Resolution Associate Jobs in Caledonia, ON (NOW HIRING)

Royal Bank of Canada

Associate Advisor

Burlington, ON

CA$38K - CA$60K/yr

The RBC Dominion Securities branch located in Burlington is seeking an Associate Advisor to join a ... Provide proactive client service with a problem-resolution focus and attention to details. Liaise ...

Semtech

Associate Packaging Engineer

Burlington, ON · On-site

CA$70K - CA$75K/yr

Track quality deviations and drive disposition and resolution Minimum Qualifications * Bachelor's degree in Mechanical or Industrial Engineering, or 5+ years of experience in a relevant electronic ...

AMRE Supply

HR Generalist

Burlington, ON · On-site

Every day, we show up with intention and pride; in ourselves, our associates, and our customers ... resolution, terminations, and the administration of disciplinary processes with discretion and ...

Td

Personal Banking Associate-1

Stoney Creek, ON · On-site

Engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions Understand customer needs and guide customers to the ...

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Resolution Associate information

What are some common challenges faced by resolution associates, and how can they effectively manage them?

Resolution Associates often deal with high volumes of customer inquiries and complex issues that require careful investigation and empathy. One common challenge is balancing the need for quick resolutions with maintaining accuracy and customer satisfaction. Effective time management, strong communication skills, and the ability to adapt to rapidly changing scenarios are essential. Building a solid understanding of company policies and collaborating closely with other departments can help Resolution Associates find solutions efficiently and reduce stress.

How do I start a career as a resolution associate?

To start a career as a resolution associate, candidates typically need a high school diploma or equivalent, strong communication and problem-solving skills, and experience with customer service or dispute resolution. Entry-level roles often require familiarity with relevant software and the ability to handle sensitive information, with opportunities for advancement through experience and additional training or certifications in conflict management or related fields.

What is a resolution associate?

Resolution Associates are professionals responsible for handling and resolving customer complaints, disputes, or issues within an organization. They act as intermediaries between customers and the company, ensuring that concerns are addressed quickly and fairly. Their duties often include investigating problems, communicating solutions, and documenting outcomes to improve customer satisfaction. Resolution Associates typically work in customer service, finance, or operations departments and require strong problem-solving and communication skills.

What are the key skills and qualifications needed to thrive as a resolution associate?

To thrive as a Resolution Associate, you need strong analytical skills, attention to detail, and experience in customer service or issue resolution, often supported by a relevant bachelor's degree. Familiarity with CRM systems, ticketing platforms, and proficiency in office software like Microsoft Excel are typically required. Excellent communication, problem-solving abilities, and patience are vital soft skills for building trust and efficiently resolving client concerns. These competencies are essential for ensuring customer satisfaction, maintaining brand reputation, and streamlining the resolution process.
What cities near Caledonia, ON are hiring for Resolution Associate jobs? Cities near Caledonia, ON with the most Resolution Associate job openings:
Resolution Associate jobs near you

Associate Advisor

Royal Bank of Canada

Burlington, ON

CA$38K - CA$60K/yr

Full-time

Posted 12 days ago

Job description

Job Description

What is the opportunity?

RBC Dominion Securities is a relationship-focused investment and wealth management firm that consistently ranks #1 in Canada. We are proud of our collaborative, supportive culture that enables success at every level and equips us to help our clients achieve their financial goals.

The RBC Dominion Securities branch located in Burlington is seeking an Associate Advisor to join a successful Advisory Team. You will deepen client relationships by offering sound advice and support to clients and to the Investment Advisor. Identifying and assisting growth of new business opportunities will also be key.

What will you do?

  • Coordinate meetings and events for the Investment Advisor with clients and prospects: help determine agenda and key topics, prepare documentation, execute post-meeting work. Attend client meetings when required.

  • Provide proactive client service with a problem-resolution focus and attention to details. Liaise with various departments for execution, where necessary.

  • Respond to client account inquiries and remain accountable to follow-up, as required.

  • Help build and execute business plans, client segmentation, and client service plans.

  • Identify and execute opportunities among existing client base for asset consolidation, referrals, etc.

  • Co-manage client acquisition pipeline (prospects / leads); work with advisory team to close new opportunities.

  • Deepen existing relationships with Centers of Influence (COIs) through ongoing management.

  • Trading and / or Portfolio Rebalancing

What do you need to succeed?

Must Have

  • Approval as a Registered Representative (RR) with IIROC

  • Successful completion of the Wealth Management Essentials (WME) course or Investment Management Techniques (IMT)

  • University degree

  • A self-directed individual with a growth and goals-oriented mindset

  • Exceptional written and verbal communication skills in English

  • Strong Microsoft Office skills

Nice to Have

  • 4 years or more of professional experience within investment industry

  • Meticulous attention to detail and strong problem solving and analytical skills

  • Highly-developed client service skills

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

  • Work in a dynamic, collaborative, progressive, and high-performing team

  • Opportunities to do challenging work

  • Opportunities to building close relationships with client

Job Skills

Customer Service, Customer Service Management, Decision Making, Interpersonal Relationship Management, Investment Management, Investment Performance Measurement

Additional Job Details

Address:

4475 NORTH SERVICE RD:BURLINGTON

City:

Burlington

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-07-30

Application Deadline:

2026-08-13

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Compensation for this position (including salary and discretionary/variable payments) will be determined by factors, including but not limited to candidate's experience, skills, registration status, performance, individual goals, market conditions, and business needs.

Pay Range

The expected pay range for this position is:

$38,000.00- $60,000.00

This position includes competitive-based pay, and the overall earning potential is impacted by a variable incentive structure, earning a multiple of salary up to:

1.5x

RBC supports pay transparency and we strive to ensure all pay ranges are competitive, fair, and equitable.

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Employment Type: FULL_TIME

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