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Resolution Associate Jobs in Caledonia, ON (NOW HIRING)

Canna Cabana

Retail Sales Associate

Caledonia, ON

CA$17.60 - CA$18.50/hr

Overview Canna Cabana is actively seeking Part-Time Sales Associates who are knowledgeable ... Ensure that customers are satisfied with the issue resolution as well as the resolution process ...

Canna Cabana

Retail Sales Associate

Caledonia, ON · On-site

CA$17.60 - CA$18.50/hr

Canna Cabana is actively seeking Part-Time Sales Associates who are knowledgeable, responsible ... Ensure that customers are satisfied with the issue resolution as well as the resolution process ...

Canna Cabana

Retail Sales Associate

Caledonia, ON

CA$17.60 - CA$18.50/hr

Canna Cabana is actively seeking Part-Time Sales Associates who are knowledgeable, responsible ... Ensure that customers are satisfied with the issue resolution as well as the resolution process ...

Canna Cabana

Retail Sales Associate

Brantford, ON · On-site

CA$17.60 - CA$18.50/hr

Overview Canna Cabana is actively seeking Part-Time Sales Associates who are knowledgeable ... Ensure that customers are satisfied with the issue resolution as well as the resolution process ...

Canna Cabana

Retail Sales Associate

Brantford, ON · On-site

CA$17.60 - CA$18.50/hr

Canna Cabana is actively seeking Part-Time Sales Associates who are knowledgeable, responsible ... Ensure that customers are satisfied with the issue resolution as well as the resolution process ...

Canna Cabana

Retail Sales Associate

Caledonia, ON

CA$17.60 - CA$18.50/hr

Overview Canna Cabana is actively seeking Part-Time Sales Associates who are knowledgeable ... Ensure that customers are satisfied with the issue resolution as well as the resolution process ...

Ci

Financial Operations Associate

Burlington, ON · On-site

CA$50K - CA$58K/yr

We are seeking a highly motivated and detail-oriented Financial Operations Associate to join our ... Review the debit balances originating from the fee runs and assist in resolution as per business ...

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Resolution Associate information

What are some common challenges faced by resolution associates, and how can they effectively manage them?

Resolution Associates often deal with high volumes of customer inquiries and complex issues that require careful investigation and empathy. One common challenge is balancing the need for quick resolutions with maintaining accuracy and customer satisfaction. Effective time management, strong communication skills, and the ability to adapt to rapidly changing scenarios are essential. Building a solid understanding of company policies and collaborating closely with other departments can help Resolution Associates find solutions efficiently and reduce stress.

How do I start a career as a resolution associate?

To start a career as a resolution associate, candidates typically need a high school diploma or equivalent, strong communication and problem-solving skills, and experience with customer service or dispute resolution. Entry-level roles often require familiarity with relevant software and the ability to handle sensitive information, with opportunities for advancement through experience and additional training or certifications in conflict management or related fields.

What is a resolution associate?

Resolution Associates are professionals responsible for handling and resolving customer complaints, disputes, or issues within an organization. They act as intermediaries between customers and the company, ensuring that concerns are addressed quickly and fairly. Their duties often include investigating problems, communicating solutions, and documenting outcomes to improve customer satisfaction. Resolution Associates typically work in customer service, finance, or operations departments and require strong problem-solving and communication skills.

What are the key skills and qualifications needed to thrive as a resolution associate?

To thrive as a Resolution Associate, you need strong analytical skills, attention to detail, and experience in customer service or issue resolution, often supported by a relevant bachelor's degree. Familiarity with CRM systems, ticketing platforms, and proficiency in office software like Microsoft Excel are typically required. Excellent communication, problem-solving abilities, and patience are vital soft skills for building trust and efficiently resolving client concerns. These competencies are essential for ensuring customer satisfaction, maintaining brand reputation, and streamlining the resolution process.
What cities near Caledonia, ON are hiring for Resolution Associate jobs? Cities near Caledonia, ON with the most Resolution Associate job openings:
Resolution Associate jobs near you

Employee & Labour Relations Associate

Hamilton Health Sciences

Hamilton, ON

Full-time

Posted 5 days ago

Job description

Reporting to the Manager, Employee and Labour Relations (ELR), the ELR Associate contributes to the ELR team by providing support in the development, implementation and evaluation of effective employee and labour relations strategies. The ELR Associate supports the team in the areas of performing research of relevant jurisprudence, preparing costing on ESA and common law entitlements, supporting project management and conducting preparatory work for bargaining, grievances and other proceedings (i.e. HRTO, arbitration).

Under the guidance of the Manager, the Associate will maintain a small union-specific portfolio (for unionized groups) and a program specific portfolio (for non-union staff) and will act as subject matter expert and engage in coaching, mentoring and training that supports and reinforces a strategic HR delivery model.

Specific Accountabilities

  • Manage and promote positive, interest-based union relationships on behalf of the Hospital

  • Chair Labour Management and Grievance Committees

  • Research jurisprudence and best practice as required and outline the risks, liability costing, options and recommendations to help inform direction/decision making regarding discipline, termination, severance packages, program transfers, labour disputes, and grievance resolution.

  • Provide support in the preparation of files proceeding to mediation, arbitration and other legal proceedings, including completing grievance investigations.

  • Prepare costing for termination and severance packages as assigned.

  • Support the collective bargaining process.

  • Conduct research and assist in the development of labour/employee relations strategies to address resourcing budget strategies related to reorganization, staffing model restructure, scheduling and redeployment of staff.

  • Respond to inquiries related to collective agreement interpretations, policies, and a broad range of general employee and labour relations issues, based on evidence based legal research and arbitral jurisprudence.

  • Draft Minutes of Settlement/ Letters of Understanding to resolve issues and promote collaborative labour relations.

  • Support the development and implementation of fulsome employee/labour relations educational programs through a variety of mediums.

  • Undergraduate degree in Human Resources, Industrial Relations, Business Administration or related field required

  • Certified Human Resources Professional (CHRP) or Certified Human Resources Leader (CHRL) designation preferred

  • 5 years of ER/LR experience in a multi-site, highly unionized public sector environment

  • 5 years of collective agreement interpretation, negotiation, mediation, conflict resolution experience

  • 1-2 years of experience in providing ER/LR and/or HR support and advice to internal clients

  • Broad understanding of hospital operations across the organization to inform discussions at collective bargaining and creative problem solving of operational issues

  • Knowledge of fundamental ER/LR practices and principles

  • Demonstrated excellence in effective communication and interpersonal skills within a professional environment

  • Ability to effectively conduct root cause analysis and create appropriate solutions

  • Excellent analytical, critical thinking and problem solving skills with attention to details and accuracy

  • Sound knowledge and experience working with relevant legislation, common law, and collective agreements including Ontario Human Rights Code, Employment Standards Act, Ontario Labour Relations Act

  • Influencing and collaboration skills, across levels and various business functions

  • Ability to organize and establish priorities within multiple projects and tasks, demonstrated ability to meet project and task deadlines and adjust quickly to changing requirements

  • Proven ability to foster a culture of continuous process improvement

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