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Resolution Associate Jobs in Brookfield, WI (NOW HIRING)

DXL

Retail Sales Associate, Key Holder

Brookfield, WI

$14.25 - $16/hr

We are looking for a self-driven and results-oriented Retail Sales Associate, Key Holder who is ... Demonstrates superior customer service techniques and experience with problem/ complaint resolution

DXL

Retail Sales Associate, Key Holder

Brookfield, WI

$14 - $16/hr

We are looking for a self-driven and results-oriented Retail Sales Associate, Key Holder who is ... Demonstrates superior customer service techniques and experience with problem/ complaint resolution

DXL Group

Retail Sales Associate, Key Holder

Brookfield, WI · On-site

$14 - $16/hr

We are looking for a self-driven and results-oriented Retail Sales Associate, Key Holder who is ... Demonstrates superior customer service techniques and experience with problem/ complaint resolution

landmarkcu

Member Experience Associate

Brookfield, WI · On-site

... help our associates grow their careers. Bring your authentic self to work as part of an ... resolution and reduce the amount of future contacts. 4. Utilizes various third party systems. 5. ...

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Resolution Associate information

See Brookfield, WI salary details

$9

$16

$20

How much do resolution associate jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for resolution associate in Brookfield, WI is $16.49, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $17.50 per hour, depending on experience, location, and employer.

What are some common challenges faced by Resolution Associates, and how can they effectively manage them?

Resolution Associates often deal with high volumes of customer inquiries and complex issues that require careful investigation and empathy. One common challenge is balancing the need for quick resolutions with maintaining accuracy and customer satisfaction. Effective time management, strong communication skills, and the ability to adapt to rapidly changing scenarios are essential. Building a solid understanding of company policies and collaborating closely with other departments can help Resolution Associates find solutions efficiently and reduce stress.

What are Resolution Associates?

Resolution Associates are professionals responsible for handling and resolving customer complaints, disputes, or issues within an organization. They act as intermediaries between customers and the company, ensuring that concerns are addressed quickly and fairly. Their duties often include investigating problems, communicating solutions, and documenting outcomes to improve customer satisfaction. Resolution Associates typically work in customer service, finance, or operations departments and require strong problem-solving and communication skills.

What are the key skills and qualifications needed to thrive as a Resolution Associate, and why are they important?

To thrive as a Resolution Associate, you need strong analytical skills, attention to detail, and experience in customer service or issue resolution, often supported by a relevant bachelor's degree. Familiarity with CRM systems, ticketing platforms, and proficiency in office software like Microsoft Excel are typically required. Excellent communication, problem-solving abilities, and patience are vital soft skills for building trust and efficiently resolving client concerns. These competencies are essential for ensuring customer satisfaction, maintaining brand reputation, and streamlining the resolution process.
What job categories do people searching Resolution Associate jobs in Brookfield, WI look for? The top searched job categories for Resolution Associate jobs in Brookfield, WI are:
What cities near Brookfield, WI are hiring for Resolution Associate jobs? Cities near Brookfield, WI with the most Resolution Associate job openings:
Resolution Associate jobs near you
Infographic showing various Resolution Associate job openings in Brookfield, WI as of May 2026, with employment types broken down into 1% As Needed, 64% Full Time, 33% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $34,306 per year, or $16.5 per hour.
Cabling Associate

Cabling Associate

Heartland Business Systems LLC

Pewaukee, WI • On-site

Full-time

Posted 9 days ago

Heartland Business Systems rating

8.0

Company rating: 8.0 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

57th of 203 rated it services

Job description

Job Type
Full-time, Temporary
Description
Position Summary:
The Cabling Associate is an entry-level role that supports the installation and implementation of video surveillance, access control, structured cabling, paging, and other related solutions. Working under the direction of the Foreman, Project Manager, and other team members, this role assists with field execution while developing foundational technical skills. The Cabling Associate is expected to follow quality standards, work safely, and contribute to a positive customer experience.
Roles and Responsibilities/ Essential Functions:
  • Assist with the installation of video surveillance, access control, structured cabling, and related low-voltage systems.
  • Support senior team members with pulling cable, device mounting, labeling, terminations, and general field tasks.
  • Follow project documentation, installation standards, and direction from field leadership.
  • Learn basic installation methods, system components, and field best practices.
  • Communicate professionally with team members, customers, and other onsite trades.
  • Support quality control efforts by identifying and correcting obvious installation issues when directed.
  • Daily, accurate tracking of time, materials, and other required project information.
  • Use tools, equipment, and materials safely and appropriately.
  • Maintain a clean, organized, and safe work environment on customer sites.
  • Represent the organization professionally and contribute to a positive customer experience.

Requirements
Competencies
  • Accountability - Ability to accept responsibility and account for his/her actions.
  • Active Listening - Ability to actively attend to, convey, and understand the questions of others.
  • Adaptability - Ability to adapt to change in the workplace.
  • Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea
  • Communication, Oral - Ability to communicate effectively with others using the spoken word.
  • Conflict Resolution - Ability to deal with others in an antagonistic situation
  • Customer Oriented - Ability to take care of the customers' needs while following company policy.
  • Decision Making - Ability to make critical decisions while following company procedures.
  • Delegating Responsibility - Ability to allocate authority and/or task responsibility to appropriate people.
  • Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
  • Problem Solving - Ability to find a solution for or to deal proactively with work-related problems
  • Relationship Building - Ability to effectively build relationships with customers and co-workers.
  • Resource Management - Ability to obtain and appropriate the proper usage of equipment, facilities, materials, as well as personnel.
  • Strategic Planning - ability to develop a vision for the future and create a culture in which the long-range goals can be achieved
  • Time Management - Ability to utilize the available time to organize and complete work within given deadlines
  • Working Under Pressure - Ability to complete assigned tasks under stressful situations

Preferred Experience:
  • Related experience in Manual Labor, Construction, Trades, or equivalent.

Required Skills, Education and/ or Certifications required:
  • High School Diploma or equivalent
  • Valid Driver's License

Preferred Skills, Education and/ or Certifications required:
  • Computer Skills: Microsoft office Suite
  • Basic knowledge of computers
  • Ability to use basic hand tools and power tools.

Equal Opportunity Employer - Including Disabled and Veterans
#HBS

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