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Resolution Associate Jobs in Utah (NOW HIRING)

Liberty Mutual

Associate Staff Attorney

Provo, UT · On-site +1

As an Associate Attorney at Liberty Mutual, you'll join a diverse team that values a healthy work ... Under moderate supervision, you will manage cases from inception through resolution, applying your ...

Liberty Mutual

Associate Staff Attorney

Salt Lake City, UT · On-site +1

$93K - $159K/yr

As an Associate Attorney at Liberty Mutual, you'll join a diverse team that values a healthy work ... Under moderate supervision, you will manage cases from inception through resolution, applying your ...

SmithRx

Associate Account Manager

Lehi, UT

$115K - $120K/yr

As an Associate Account Manager (AAM), you will be responsible for an assigned book of business ... Support research and data activities to drive resolution for escalated client issues, coordinating ...

Liberty Mutual

Associate Staff Attorney

Ogden, UT · On-site +1

As an Associate Attorney at Liberty Mutual, you'll join a diverse team that values a healthy work ... Under moderate supervision, you will manage cases from inception through resolution, applying your ...

BODY20 Salt Lake City

Sales Associate

Salt Lake City, UT · On-site

$16 - $20/hr

Our Sales Associates are vital to bring this technology to our community! We Offer * Career Growth ... Handle member concerns professionally and objectively, with the goal of resolution. * Participate ...

DXL

Retail Sales Associate, Key Holder

Riverdale, UT

$14.75 - $16.75/hr

We are looking for a self-driven and results-oriented Retail Sales Associate, Key Holder who is ... Demonstrates superior customer service techniques and experience with problem/ complaint resolution

DXL Group

Retail Sales Associate, Key Holder

Riverdale, UT · On-site

$14.75 - $16.75/hr

We are looking for a self-driven and results-oriented Retail Sales Associate, Key Holder who is ... resolution Ability to lift up to 10 lbs. and move up to 50 lbs. APPLY NOW AND DISCOVER WHY DXL IS ...

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Resolution Associate information

What are some common challenges faced by resolution associates, and how can they effectively manage them?

Resolution Associates often deal with high volumes of customer inquiries and complex issues that require careful investigation and empathy. One common challenge is balancing the need for quick resolutions with maintaining accuracy and customer satisfaction. Effective time management, strong communication skills, and the ability to adapt to rapidly changing scenarios are essential. Building a solid understanding of company policies and collaborating closely with other departments can help Resolution Associates find solutions efficiently and reduce stress.

How do I start a career as a resolution associate?

To start a career as a resolution associate, candidates typically need a high school diploma or equivalent, strong communication and problem-solving skills, and experience with customer service or dispute resolution. Entry-level roles often require familiarity with relevant software and the ability to handle sensitive information, with opportunities for advancement through experience and additional training or certifications in conflict management or related fields.

What is a resolution associate?

Resolution Associates are professionals responsible for handling and resolving customer complaints, disputes, or issues within an organization. They act as intermediaries between customers and the company, ensuring that concerns are addressed quickly and fairly. Their duties often include investigating problems, communicating solutions, and documenting outcomes to improve customer satisfaction. Resolution Associates typically work in customer service, finance, or operations departments and require strong problem-solving and communication skills.

What are the key skills and qualifications needed to thrive as a resolution associate?

To thrive as a Resolution Associate, you need strong analytical skills, attention to detail, and experience in customer service or issue resolution, often supported by a relevant bachelor's degree. Familiarity with CRM systems, ticketing platforms, and proficiency in office software like Microsoft Excel are typically required. Excellent communication, problem-solving abilities, and patience are vital soft skills for building trust and efficiently resolving client concerns. These competencies are essential for ensuring customer satisfaction, maintaining brand reputation, and streamlining the resolution process.
What are the most commonly searched types of Resolution jobs in Utah? The most popular types of Resolution jobs in Utah are:
What cities in Utah are hiring for Resolution Associate jobs? Cities in Utah with the most Resolution Associate job openings:
Resolution Associate jobs near you

Associate Staff Attorney

Liberty Mutual

Salt Lake City, UT • On-site, Remote

Full-time

Retirement

Re-posted 2 days ago

Liberty Mutual rating

8.9

Company rating: 8.9 out of 10

Based on 148 frontline employees who took The Breakroom Quiz

48th of 304 rated insurance

Job description

Description
At Liberty Mutual, we're committed to delivering exceptional legal services to our customers around the world, working to uphold and protect our policyholders' rights and positively impacting our business. As an Associate Attorney at Liberty Mutual, you'll join a diverse team that values a healthy work/life balance and enjoy benefits that include eligible performance bonuses, 20 days of flexible time off each year, personal holidays, and a 401(k) plan with matching contributions. If you're looking for a place to build a long-term career while making a positive difference, consider joining our legal team where you'll represent Liberty Mutual and our policyholders in moderately complex civil litigation matters involving claims for monetary damages or compensation for personal injuries or property damage of moderate value.
Liberty Mutual Insurance offers an engaging opportunity for an Associate Attorney to represent the company and its policyholders in routine civil litigation and workers' compensation matters involving moderately complex legal issues and claims for monetary damages or compensation related to personal injury or property damage. Under moderate supervision, you will manage cases from inception through resolution, applying your legal knowledge, research skills, and client relationship capabilities in a collaborative and supportive environment.
Responsibilities:
  • Litigation Execution: Manage all phases of litigation, including discovery, hearings, trials, mediations, and drafting legal documents such as pleadings and motions. Support Senior Trial Counsel and Senior Litigation Counsel in all aspects of case handling through trial, including preparation, management, and assistance at every stage of the litigation process.
  • Client Advisory and Relationship Management: Provide clear and reasoned legal opinions and strategic advice to Claims Representatives and insured clients. Develop and maintain strong client relationships through transparent and effective communication.
  • Technology Utilization : Utilize e-discovery and case management technologies to streamline legal processes, improve efficiency, and reduce operational costs. Demonstrate effective coordination with remote team members and proficiency in remote work settings.
  • Risk Evaluation and Case Resolution Facilitation: Identify, evaluate, and collaborate on strategies to mitigate legal risks, working closely with clients and senior counsel to facilitate effective resolutions.
  • Documentation Accuracy and Compliance : Ensure all legal documents, pleadings, and motions are meticulously prepared, accurate, and compliant with applicable standards and client expectations.
  • Timely Client Communication : Provide clear, consistent, and timely updates and recommendations to insured clients and claims professionals to maintain alignment with case objectives.
  • Contribution to Organizational Improvement: Participate in initiatives aimed at enhancing efficiency, effectiveness, and best practices within Staff Legal and Global Legal & Compliance organizations.
  • Ethical Compliance Adherence: Uphold the highest standards of legal ethics and compliance, following legal regulations and licensing requirements and promoting a culture of integrity within the legal team.
Qualifications
  • Juris Doctor (JD) or LLB degree from an accredited law school.
  • Admission to the bar in Utah and in good standing; special licenses to practice before particular boards or federal courts may be required.
  • General knowledge of insurance law, and as necessary, workers' compensation and/or No Fault law.
  • Proficient in e-discovery, case management systems, and basic legal analysis tools.
  • Strong analytical, research, and legal writing skills.
  • Basic knowledge of negotiation techniques including preparation, active listening, and problem-solving.
  • Demonstrated ability to manage cases from start to finish under supervision.
  • Effective communication and persuasion skills, both written and oral.
  • Ability to collaborate with clients, claims professionals, and senior attorneys.
  • Organized, process-oriented with strong time management skills.
About Us
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
Fair Chance Notices
  • California
  • Los Angeles Incorporated
  • Los Angeles Unincorporated
  • Philadelphia
  • San Francisco

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About Liberty Mutual

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Since 1912, we've grown into the fifth largest global property and casualty insurer based on 2022 gross written premium. We also rank 86 on the Fortune 100 list of largest corporations in the US based on 2022 revenue. ​At Liberty Mutual Insurance we work hard every day to support our customers and our people, so they can protect their families, build their businesses and invest in their futures. We are headquartered in Boston, but our people, our customers and our reach span the globe. So to better serve our global customers and employees, we are organized into three business units.

Industry

Insurance services

Company size

10,000+ Employees

Headquarters location

Boston, MA, US

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