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Resolution Associate Jobs in Utah (NOW HIRING)

Rho

Client Service Associate

Salt Lake City, UT · On-site

$58K - $70K/yr

Client Service Associate As a Client Service Associate on the Client Services team, you will ... Customer issue resolution: Address and resolve client issues via chat, phone, email, and text ...

Liberty Mutual

Associate Staff Attorney

Ogden, UT · On-site +1

As an Associate Attorney at Liberty Mutual, you'll join a diverse team that values a healthy work ... Under moderate supervision, you will manage cases from inception through resolution, applying your ...

Liberty Mutual

Associate Staff Attorney

Provo, UT · On-site +1

As an Associate Attorney at Liberty Mutual, you'll join a diverse team that values a healthy work ... Under moderate supervision, you will manage cases from inception through resolution, applying your ...

Liberty Mutual

Associate Staff Attorney

Provo, UT · On-site +1

As an Associate Attorney at Liberty Mutual, you'll join a diverse team that values a healthy work ... Under moderate supervision, you will manage cases from inception through resolution, applying your ...

Liberty Mutual

Associate Staff Attorney

Salt Lake City, UT · On-site +1

$93K - $159K/yr

As an Associate Attorney at Liberty Mutual, you'll join a diverse team that values a healthy work ... Under moderate supervision, you will manage cases from inception through resolution, applying your ...

Liberty Mutual

Associate Staff Attorney

Ogden, UT · On-site +1

As an Associate Attorney at Liberty Mutual, you'll join a diverse team that values a healthy work ... Under moderate supervision, you will manage cases from inception through resolution, applying your ...

SmithRx

Associate Account Manager

Lehi, UT

$115K - $120K/yr

As an Associate Account Manager (AAM), you will be responsible for an assigned book of business ... Support research and data activities to drive resolution for escalated client issues, coordinating ...

BODY20 Salt Lake City

Sales Associate

Salt Lake City, UT · On-site

$16 - $20/hr

Our Sales Associates are vital to bring this technology to our community! We Offer * Career Growth ... Handle member concerns professionally and objectively, with the goal of resolution. * Participate ...

DXL Group

Retail Sales Associate, Key Holder

Riverdale, UT · On-site

$14.50 - $16.50/hr

We are looking for a self-driven and results-oriented Retail Sales Associate, Key Holder who is ... Demonstrates superior customer service techniques and experience with problem/ complaint resolution

DXL

Retail Sales Associate, Key Holder

Riverdale, UT

$14.75 - $16.75/hr

We are looking for a self-driven and results-oriented Retail Sales Associate, Key Holder who is ... Demonstrates superior customer service techniques and experience with problem/ complaint resolution

DXL Group

Retail Sales Associate, Key Holder

Riverdale, UT · On-site

$14.75 - $16.75/hr

We are looking for a self-driven and results-oriented Retail Sales Associate, Key Holder who is ... resolution Ability to lift up to 10 lbs. and move up to 50 lbs. APPLY NOW AND DISCOVER WHY DXL IS ...

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All JobsResolution Associate JobsResolution Associate Jobs in Utah

Resolution Associate information

What are some common challenges faced by resolution associates, and how can they effectively manage them?

Resolution Associates often deal with high volumes of customer inquiries and complex issues that require careful investigation and empathy. One common challenge is balancing the need for quick resolutions with maintaining accuracy and customer satisfaction. Effective time management, strong communication skills, and the ability to adapt to rapidly changing scenarios are essential. Building a solid understanding of company policies and collaborating closely with other departments can help Resolution Associates find solutions efficiently and reduce stress.

How do I start a career as a resolution associate?

To start a career as a resolution associate, candidates typically need a high school diploma or equivalent, strong communication and problem-solving skills, and experience with customer service or dispute resolution. Entry-level roles often require familiarity with relevant software and the ability to handle sensitive information, with opportunities for advancement through experience and additional training or certifications in conflict management or related fields.

What is a resolution associate?

Resolution Associates are professionals responsible for handling and resolving customer complaints, disputes, or issues within an organization. They act as intermediaries between customers and the company, ensuring that concerns are addressed quickly and fairly. Their duties often include investigating problems, communicating solutions, and documenting outcomes to improve customer satisfaction. Resolution Associates typically work in customer service, finance, or operations departments and require strong problem-solving and communication skills.

What are the key skills and qualifications needed to thrive as a resolution associate?

To thrive as a Resolution Associate, you need strong analytical skills, attention to detail, and experience in customer service or issue resolution, often supported by a relevant bachelor's degree. Familiarity with CRM systems, ticketing platforms, and proficiency in office software like Microsoft Excel are typically required. Excellent communication, problem-solving abilities, and patience are vital soft skills for building trust and efficiently resolving client concerns. These competencies are essential for ensuring customer satisfaction, maintaining brand reputation, and streamlining the resolution process.
What are the most commonly searched types of Resolution jobs in Utah? The most popular types of Resolution jobs in Utah are:
What cities in Utah are hiring for Resolution Associate jobs? Cities in Utah with the most Resolution Associate job openings:
Resolution Associate jobs near you

Client Service Associate

Rho

Salt Lake City, UT • On-site

$58K - $70K/yr

Other

Medical, PTO

Posted 28 days ago

Job description

Client Service Associate

As a Client Service Associate on the Client Services team, you will support our clients (entrepreneurs and their finance teams) by providing effective, timely assistance over live chat, phone, email, and text. You will handle inquiries ranging from basic technical issues, such as password resets, to complex service questions, such as guidance on ERP integrations or setting up an expense management policy on the platform. This role is based full-time in our Salt Lake City office and offers the opportunity to build strong customer service and finance operations skills at a growing company.

Responsibilities
  • Customer issue resolution: Address and resolve client issues via chat, phone, email, and text, applying good judgment and Rho's service standards in every interaction.
  • Service documentation: Document common client issues and resolutions to help build the team's knowledge base.
  • Feedback collection: Gather client feedback to help identify service improvements.
  • Team communication: Document and communicate ongoing issues to teammates and leadership for follow-up when needed.
  • Process adherence: Follow established protocols and procedures for client service delivery.
Qualifications
  • 2+ years of experience in customer service; financial services or startup experience preferred.
  • Strong communication skills, with the ability to explain complex concepts clearly to clients.
  • Self-motivated with good judgment and sound decision-making, particularly during shifts with lighter on-site coverage.
  • Basic understanding of finance concepts: banking, credit cards, and accounting principles.
  • Comfortable working in a fast-paced environment and adapting to changing priorities.
Schedule

This role is in-office at our Salt Lake City office in the Gateway (parking included), five days per week. Two shift schedules are available:

  • Tuesday–Saturday, 3:00 PM–12:00 AM MST
  • Sunday–Thursday, 3:00 PM–12:00 AM MST

Applicants can select their preferred shift, or indicate they are open to both, in the application.

Our people are our most valuable asset. The salary range for this role is $58,000 - $70,000. In addition to base pay, Rho offers equity, healthcare benefits and paid time off.

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