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Resolution Associate Jobs in Pennsylvania (NOW HIRING)

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Sales Associate

Willow Grove, PA · On-site

$13.75 - $18.75/hr

The Sales Associate is responsible for providing a great in-store shopping experience for our ... Positively resolve customer service-related issues as they arise and determine resolution or ...

Massage Envy

Sales Associate

Southampton, PA

$14/hr

Dynamic Sales Associate Wanted! Are you looking for a fun and supportive working environment where ... Strong critical thinking and conflict resolution skills. * Able to prioritize and manage multiple ...

EL1 Sports

Front Desk Associate

Canonsburg, PA · On-site

$12.75 - $16.50/hr

The Associate is the face of the facility, offering friendly assistance to all who enter ... Answer and manage incoming inquiries and document the follow up/resolution in the customer inquiry ...

Massage Envy

Sales Associate

Reading, PA

$20K/yr

Dynamic Sales Associate Wanted! Are you looking for a fun and supportive working environment where ... Strong critical thinking and conflict resolution skills. * Able to prioritize and manage multiple ...

W3Global Inc.

Associate Attorney

Yardley, PA

$155K - $185K/yr

Associate Attorney (mid-level, lateral) Yardley, PA About Established in 2004, Client is a premier ... Defend insurers and their insureds in litigation, managing cases from inception through resolution.

EL1 Sports

Front Desk Associate

Vanderbilt, PA · On-site

$12.50 - $16.25/hr

The Associate is the face of the facility, offering friendly assistance to all who enter ... Answer and manage incoming inquiries and document the follow up/resolution in the customer inquiry ...

EL1 Sports

Front Desk Associate

Broomall, PA · On-site

$14 - $18/hr

The Associate is the face of the facility, offering friendly assistance to all who enter ... Answer and manage incoming inquiries and document the follow up/resolution in the customer inquiry ...

Curaleaf

Lead Store Associate

Allentown, PA · On-site

$18.50/hr

Lead Store Associate Type of Work: Full-Time Shift Availability: The candidate must have open ... Support conflict resolution and promote a positive workplace culture. * Adapt quickly in a fast ...

Curaleaf

Lead Store Associate

Erie, PA · On-site

$18.50/hr

Lead Store Associate Type of Work: Full-Time Shift Availability: The candidate must have open ... Support conflict resolution and promote a positive workplace culture. * Adapt quickly in a fast ...

K2 Insurance Services, LLC

Claims Associate

Harrisburg, PA · On-site

$55K - $70K/yr

Aegis Powersports is seeking a full-time Claims Associate to join its Claims Team remotely. Founded ... Prioritize and manage claim workloads to ensure timely resolution of open items. * Communicate ...

EL1 Sports

Front Desk Associate

Canonsburg, PA · On-site

$12.75 - $16.50/hr

The Associate is the face of the facility, offering friendly assistance to all who enter ... Answer and manage incoming inquiries and document the follow up/resolution in the customer inquiry ...

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Resolution Associate information

What are some common challenges faced by resolution associates, and how can they effectively manage them?

Resolution Associates often deal with high volumes of customer inquiries and complex issues that require careful investigation and empathy. One common challenge is balancing the need for quick resolutions with maintaining accuracy and customer satisfaction. Effective time management, strong communication skills, and the ability to adapt to rapidly changing scenarios are essential. Building a solid understanding of company policies and collaborating closely with other departments can help Resolution Associates find solutions efficiently and reduce stress.

How do I start a career as a resolution associate?

To start a career as a resolution associate, candidates typically need a high school diploma or equivalent, strong communication and problem-solving skills, and experience with customer service or dispute resolution. Entry-level roles often require familiarity with relevant software and the ability to handle sensitive information, with opportunities for advancement through experience and additional training or certifications in conflict management or related fields.

What is a resolution associate?

Resolution Associates are professionals responsible for handling and resolving customer complaints, disputes, or issues within an organization. They act as intermediaries between customers and the company, ensuring that concerns are addressed quickly and fairly. Their duties often include investigating problems, communicating solutions, and documenting outcomes to improve customer satisfaction. Resolution Associates typically work in customer service, finance, or operations departments and require strong problem-solving and communication skills.

What are the key skills and qualifications needed to thrive as a resolution associate?

To thrive as a Resolution Associate, you need strong analytical skills, attention to detail, and experience in customer service or issue resolution, often supported by a relevant bachelor's degree. Familiarity with CRM systems, ticketing platforms, and proficiency in office software like Microsoft Excel are typically required. Excellent communication, problem-solving abilities, and patience are vital soft skills for building trust and efficiently resolving client concerns. These competencies are essential for ensuring customer satisfaction, maintaining brand reputation, and streamlining the resolution process.
What are the most commonly searched types of Resolution jobs in Pennsylvania? The most popular types of Resolution jobs in Pennsylvania are:
What cities in Pennsylvania are hiring for Resolution Associate jobs? Cities in Pennsylvania with the most Resolution Associate job openings:
Resolution Associate jobs near you

Customer Service Associate

Artech Information System LLC

Philadelphia, PA

$14.75 - $20.25/hr

Full-time

Medical, Life, Retirement

Re-posted 6 days ago

Job description

Company Description

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Job Description

Job Description:
Job Title: Customer Service Associate
Location: Philadelphia, PA
Duration: 6 months
Daily responsibilities
Heavy customer/employee contact via the telephone, fielding incoming calls, and resolving and tracking benefit issues.
Performs daily administration activities, specialized benefit functions and assists with projects within the Employee BenefitsDepartment.
Updates record-keeping systems for new hires and new enrollments, termination of benefits, life/work status events, etc.
Works in close collaboration with Supervisor, Manager, Client Relationship Coordinators, HR, business unit staff and other team members to successfully serve clients. Supervisor, Manager, and LOB clients determine key evaluation of success and Performance.
Provides "World Class " customer service to employees of ARAMARK Domestic Food, Hospitality and Facility Services as appropriate through heavy telephone interactions.
Acts as first point of contact for employees in the administration of their Health &
Welfare and Retirement Benefit Plans.
Resolves inbound customer inquiries and concerns while maintaining the highest standards for customer service.
Ensures customers' calls are answered with minimal wait time and with the highest level of professionalism.
Accurately and consistently documents telephone call activity using the Benefits Call Tracking System.
Provides life/work event counseling, benefit information and resolution of problems for employees of ARAMARK Domestic Food,Hospitality and Facility Services.
Responsible for the daily administration and processing of benefit enrollments and life/work status changes.
Assists with incoming, outgoing and returned mail; handles mail distribution to HR personnel and redirects misdirected mail.
Assist with incoming and outgoing fax transmittals and distribution of work assignments to Benefit Customer Support Technician staff members.
Processing includes, but is not limited to, the following:
Bilinguals skills (English/Spanish) required.
Associate Degree in Business, Human Resources, or equivalent work experience.
Minimum of two years of customer service experience in a similar office or call center environment with high volume telephone contact and focus on resolution of inquiries and process transactions.
Ideal candidate must possess and demonstrate strong customer service skills,including conflict resolution and strong customer inactive listening skills.
Excellent communication and interpersonal sills, initiative, a positive and enthusiastic attitude, and a pleasant phone demeanor.
Must be detail oriented, organized, and have excellent follow-up skills.
Must demonstrate flexibility and teamwork.
Solid PC skills needed including Microsoft Office, Exce,l Word, and PowerPoint.
Demonstrated ability to work in a high volume/tight deadline environment.
Proven ability to multi-task.

Qualifications

customer service exp

Additional Information

For more information, please contact

Shubham

973-295-4595

Artech logo

About Artech

Sourced by ZipRecruiter

Artech is a leading IT staffing and consulting company based in Morristown, NJ, US. Since its foundation in 1992, Artech has mastered in complementing human expertise with technology and business acumen to produce world-class staffing solutions. The company caters to diverse industry sectors, including financial services, healthcare, telecommunication, energy and utilities, supply chain, and retail. It provides IT consulting, project management, professional and staff augmentation, and managed staffing services. Artech's mission is to provide exceptional IT staffing services to its clients by comprehending their business needs and then crafting a customized staffing strategy. Its notable achievement includes being recognized as one of the largest IT staffing companies in the U.S, according to Staffing Industry Analysts (SIA).

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

Morristown, NJ, US

Year founded

1992

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