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Resolution Associate Jobs in Maryland (NOW HIRING)

Express

Sales Associate

Clarksburg, MD · On-site

$17.65 - $22.95/hr

Positively resolve customer service-related issues as they arise and determine resolution or ... Additionally, part-time associates may be eligible to receive paid sick leave, public health ...

Express & Bonobos

Sales Associate

Annapolis, MD · On-site

$15 - $20.80/hr

The Sales Associate is responsible for providing a great in-store shopping experience for our ... Positively resolve customer service-related issues as they arise and determine resolution or ...

Express & Bonobos

Sales Associate

National Harbor, MD · On-site

$15 - $19.50/hr

The Sales Associate is responsible for providing a great in-store shopping experience for our ... Positively resolve customer service-related issues as they arise and determine resolution or ...

Express

Sales Associate

Hanover, MD · On-site

$15 - $20.80/hr

Positively resolve customer service-related issues as they arise and determine resolution or ... Additionally, part-time associates may be eligible to receive paid sick leave, public health ...

Express

Sales Associate

Clarksburg, MD · On-site

$17.15 - $22.30/hr

Positively resolve customer service-related issues as they arise and determine resolution or ... Additionally, part-time associates may be eligible to receive paid sick leave, public health ...

Express & Bonobos

Sales Associate

Towson, MD · On-site

$15 - $20.80/hr

The Sales Associate is responsible for providing a great in-store shopping experience for our ... Positively resolve customer service-related issues as they arise and determine resolution or ...

Express

Sales Associate

Clarksburg, MD · On-site

$17.15 - $22.30/hr

The Sales Associate is responsible for providing a great in-store shopping experience for our ... Positively resolve customer service-related issues as they arise and determine resolution or ...

Express

Sales Associate

Waldorf, MD · On-site

$15 - $19.50/hr

The Sales Associate is responsible for providing a great in-store shopping experience for our ... Positively resolve customer service-related issues as they arise and determine resolution or ...

Express

Sales Associate

Annapolis, MD

$15 - $20.80/hr

Positively resolve customer service-related issues as they arise and determine resolution or ... Additionally, part-time associates may be eligible to receive paid sick leave, public health ...

Express

Sales Associate

Waldorf, MD · On-site

$15 - $19.50/hr

The Sales Associate is responsible for providing a great in-store shopping experience for our ... Positively resolve customer service-related issues as they arise and determine resolution or ...

Express

Sales Associate

Columbia, MD · On-site

$16 - $20.80/hr

Positively resolve customer service-related issues as they arise and determine resolution or ... Additionally, part-time associates may be eligible to receive paid sick leave, public health ...

Express & Bonobos

Sales Associate

Clarksburg, MD · On-site

$17.15 - $22.30/hr

The Sales Associate is responsible for providing a great in-store shopping experience for our ... Positively resolve customer service-related issues as they arise and determine resolution or ...

Express

Sales Associate

Waldorf, MD

$15 - $19.50/hr

The Sales Associate is responsible for providing a great in-store shopping experience for our ... Positively resolve customer service-related issues as they arise and determine resolution or ...

Express

Sales Associate

Towson, MD · On-site

$15 - $20.80/hr

The Sales Associate is responsible for providing a great in-store shopping experience for our ... Positively resolve customer service-related issues as they arise and determine resolution or ...

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Showing results 21-40

All JobsResolution Associate JobsResolution Associate Jobs in Maryland

Resolution Associate information

What are some common challenges faced by resolution associates, and how can they effectively manage them?

Resolution Associates often deal with high volumes of customer inquiries and complex issues that require careful investigation and empathy. One common challenge is balancing the need for quick resolutions with maintaining accuracy and customer satisfaction. Effective time management, strong communication skills, and the ability to adapt to rapidly changing scenarios are essential. Building a solid understanding of company policies and collaborating closely with other departments can help Resolution Associates find solutions efficiently and reduce stress.

How do I start a career as a resolution associate?

To start a career as a resolution associate, candidates typically need a high school diploma or equivalent, strong communication and problem-solving skills, and experience with customer service or dispute resolution. Entry-level roles often require familiarity with relevant software and the ability to handle sensitive information, with opportunities for advancement through experience and additional training or certifications in conflict management or related fields.

What is a resolution associate?

Resolution Associates are professionals responsible for handling and resolving customer complaints, disputes, or issues within an organization. They act as intermediaries between customers and the company, ensuring that concerns are addressed quickly and fairly. Their duties often include investigating problems, communicating solutions, and documenting outcomes to improve customer satisfaction. Resolution Associates typically work in customer service, finance, or operations departments and require strong problem-solving and communication skills.

What are the key skills and qualifications needed to thrive as a resolution associate?

To thrive as a Resolution Associate, you need strong analytical skills, attention to detail, and experience in customer service or issue resolution, often supported by a relevant bachelor's degree. Familiarity with CRM systems, ticketing platforms, and proficiency in office software like Microsoft Excel are typically required. Excellent communication, problem-solving abilities, and patience are vital soft skills for building trust and efficiently resolving client concerns. These competencies are essential for ensuring customer satisfaction, maintaining brand reputation, and streamlining the resolution process.
What are the most commonly searched types of Resolution jobs in Maryland? The most popular types of Resolution jobs in Maryland are:
What are popular job titles related to Resolution Associate jobs in Maryland? For Resolution Associate jobs in Maryland, the most frequently searched job titles are:
What job categories do people searching Resolution Associate jobs in Maryland look for? The top searched job categories for Resolution Associate jobs in Maryland are:
What cities in Maryland are hiring for Resolution Associate jobs? Cities in Maryland with the most Resolution Associate job openings:
Resolution Associate jobs near you

Field Support Services, Associate - 3626688

Computer Technologies Consultants, Inc.

Landover, MD • On-site

$100K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Job description

Computer Technologies Consultants (CTC, Inc.) is seeking a Field Support Services, Associate to join our dynamic team on a US Navy Enterprise Networks program in Landover, MD.
With offices in Washington DC and San Diego, CA, CTC is a leading technology company providing lifecycle IT, data analytics, cloud managed hosting services, agile software development, DevOps, Test Automation, Cyber Security, and infrastructure solutions. Additionally, we provide Professional Talent Acquisition Services as we proudly support the unique needs of U.S. Defense, Intelligence, and Federal Civilian agencies as well as Fortune 1000 companies.
Why Should You Be Interested?
  • Competitive pay and comprehensive benefits
  • Certified Small Business with room for growth
  • Long term and stable contract

Position Title: Field Support Services, Associate
Position Location: This position is onsite in Landover, MD.
Daily Responsibilities:
  • Provides expert and second-tier technical support and analysis to field engineers and technicians.
  • Provides technical advice and guidance on installation, adaptation, configuration, or enhancement of technical products, programs, and systems.
  • Tests, trains, and fields support to customers regarding technical aspects of designated systems and services.
  • Provides expertise for the resolution of technical problems, troubleshoots products, and modifies products to customer requirements.
  • Maintains network stability through advanced troubleshooting, timely resolution of incidents, and proactive maintenance to provide the maximum availability and optimal Mean Time to Repair.
  • Provides training to customers. Travel is frequent and work is generally performed at the customer site.
  • Partners with developers and engineers to reduce reoccurring incidents.
  • Answers questions about installation, operation, configuration, customization and usage of designated systems and services.

Qualifications:
  • 0 years with BS/BA; 4 years no degree
  • An Active/Current Top Secret/SCI security clearance.
  • Bachelor's degree and no years of experience years of relevant experience; Master's degree and no years of experience; High School Diploma/GED and four (4+) years of relevant experience
  • Possess knowledge of designated systems.
  • Willingness to work outside of normal work hours
  • Ability and willingness to travel up to 50% (CONUS and OCONUS)

Required Clearance:
  • TOP SECRET / SCI

Pay Information
Pay Rate: $100k+
Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
Benefits/Perks
  • 401(k) matching
  • Accident and Hospital Indemnity Insurance
  • Dental Insurance
  • Disability Insurance
  • Employee Referral Bonus Program
  • Employee Assistance Plan
  • Flexible spending account
  • Health insurance
  • Life insurance (Term and Universal Life w/Long Term Care benefits)
  • Paid time off (Vacation, Sick leave, and 11 Federal Holidays)
  • Professional development assistance/Tuition reimbursement Program
  • Profit Sharing Retirement Program
  • Vision insurance

Computer Technologies Consultants, Inc. is an Equal Opportunity Employer that provides employment opportunities for all qualified applicants without regard to race, color, religion, gender identity and/or expression, sexual orientation, age, mental or sensory differing abilities, protected veteran status, sex, national origin, or any other characteristic protected by applicable law. Computer Technologies Consultants, Inc. is devoted to diversity, equity, and inclusion.

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